Bath & Body Works has been creating enjoyable scents for over 20 years, offering a wide range of products such as fragrant body lotions, shower gels, and the popular 3-wick candles. Customers appreciate the variety of high-quality items perfect for personal use or gifts. The store often features friendly and helpful staff who assist customers in finding the right products and make shopping enjoyable. Many reviews highlight the positive shopping experience, with some mentioning excellent service and professional staff members who go out of their way to help, even with picky preferences. While most customers have a positive impression, some note the need for better staffing and communication, such as ensuring pickup orders are handled with courtesy and proper notification. Overall, Bath & Body Works is a favored destination for those who love good scents and friendly service, making it a go-to place for personal care and home fragrance needs.
Jeanna from arundel mills was very helpful with order that was submitted online for my friend birthday .She was very ,friendly ,professional and knowledgeable .Thanks for the amazing service given for online pickup .
June 2025
Needs better staff or proper staffing to boost customer service. My Pickup items canceled without courtesy call from store to ask if I had substitutions or needed shipping. 4/5 due to being a loyal and frequent customer to the brand.
May 2025
Very clean, and organized. The associate who helped me at the register was very pleasant!
