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February 2024 by 5th dimension Love is all we need
Loves the experience and great customer service
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January 2024 by Sherry Johnson
Always fully stocked ??
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January 2024 by Quanisha Smith
I went to the store today 12/31/23 and my receipt says 3:07pm… cashier 1050100 was very rude and impatient with me. When I told her I wanted to use my coupon she said I was supposed to tell her when she scanned my reward ID on my phone.. then while I was pulling up the coupon on my phone she was was very impatient asking what the problem was. If I could give 0 stars I absolutely would. Fortunately, the nice woman who greeted me as I walked in was very nice and helped me shop but once I got to the register my experience turned 10/10 to 0/10 immediately
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January 2024 by Dunia C.C.
My favorite store always, staff is always friendly and helpful, the store is always nice and organized, you can easily find everything you need
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December 2023 by Kristin K (Kristin)
Will never shop here again. Came in for candle day early access as a rewards member. Was unable to pull up the app at the register and was told I could not buy candles without the app. Nowhere does it say that. After coming all the way here as a rewards member who spends lots of money in this store and being told I cannot spend my money in their store because I can’t access the app is absurd. To top it off, my rewards coupon from my email with scannable barcose, did not prove my rewards status, and despite the coupon saying expires today I could not use it. Because It ExPIRED at 5:59 AM ONE MINUTE BEFORE THE STORE OPENED!!!! Never again. Candles and lotion can be bought anywhere.
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November 2023 by Bibi
Bath and body works is just over whelming with all the smells going on, ofc. But there are scents for every type of person with their own preferred scent.
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September 2023 by Ihuoma Nwachukwu
Worst customer service ever. Today, at 6:10pm,all attendants closed the store during their open business hours without any explanation or apology. None of the workers even wanted to listen to me even after I informed them I had driven an hour to pick up an order in which I had received a text message of the items being ready. They all simply walked away without any apologies or concern. I've canceled my order and no longer doing business with them.
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August 2023 by pink bubble level gamer
Love coming here and getting the new scents, picked up some fall/Halloween beauties! Staff is friendly
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August 2023 by S. Jones
One of my favorite candle scents!
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August 2023 by Terri King
Nice place! All the fall scents are coming out.
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August 2023 by Millie Johnson
I have always had a good experience at any Bath and body that I went to over the years. But today in the bath and body at Hanover. I was not very happy. I love to give compliments to anyone, and after giving a few compliments to an employee, she thanked me.However, the rest of our transaction, doesn’t matter what it was ,was not nice. She was very rude. ( it was obvious she just wanted to get through it ) In the way she process the transaction , even once I told her please be nice. There was no please and thank you, no smile . I walked away with a bad taste in my mouth. But I did tell her to have a great day. That was very disheartening to me because the front of the store employees are so wonderfully happy. Smiling and nice.. I am all for good customer service.
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August 2023 by Terihya Bullock
This was okay they didn't have a lot of selection the cashier was not knowledgeable of coupons was not willing to help at all so the service was just not that great
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June 2023 by Katie S
Small and disorganized store. This bath and body works store is on the smaller side and always really busy. The staff are so-so. They’re sometimes helpful, but not personable.The in-store pickup is also awful. I’ve tried it a number of times over the past year and there’s always items out of stock. It would be helpful if they actually picked the stuff in the morning when stuff is still in stock. I ordered at 9:30 pm and stuff was still not picked at 1 pm the next day. The two girls assigned to pickup were stocking shelves and at the register. I wish I would’ve known they don’t focus on online orders or I would’ve gone in earlier and was able to get items before they sold out.
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June 2023 by Mike Smith
Great place to go to get candles and plug ins.
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May 2023 by Rynishia Lewis
I never shop here, and the lady there helped me figure out perfume scents, and she was very helpful and informative.