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December 2023 by John Rubin
I've never actually had a store give me anxiety before, but guess there's a first time for everything! Absolutely nothing is in it's place, size markers are wrong and misplaced, stuff is scattered across the floor, shelves, and wrong aisles. As I type, there are a pair of shoes next to Snickers, next to sponges, and car air fresheners. Are they supposed to be there? Who knows. There's no order to anything here. Add in the disgusting floors that don't look like they've been vacuumed or cleaned since it opened, the fact that *all* the dressing rooms are permanently closed, and the random security alarms going off at the door and on various items like shoes and purses every 20-30 seconds makes it an agonizing experience.
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December 2023 by Damon Gasque
We had not been to this location since before the pandemic. The store has been completely reorganized. Merchandise was easy to find. However, the checkout has been moved to back of the store. Before, there were a number of checkouts throughout the store. The rear checkout signage was hard to see from the front of the store. We actually had to ask someone where is the checkout!
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November 2023 by best wireless
It was 11:37 pm and there was still 23 minute left and the loss prevention guy is racist and mean and did not let us return one item. They did not let us go in even though store was still open.This is the 3rd time the security ink thing they left on and forget to take it off.
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October 2023 by Nora P
Excellent deals however I was disappointed when all purses were locked and you could not look inside of them to see if it was what You were looking for. I understand it was a method of stopping shoplifters however it also takes away from purchases. I found an employee who told me it was against the rules for her to open the purse in order for me to check inside. She did finally agree to open it and I did end up purchasing it however I may have purchased more if it had not been such a hassle to get one opened up.
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October 2023 by Coco Jackson
Showed up at 10:30pm.. Doors locked. Door security just stood there and rudely ignored me. Sign and listing online clearly states closes at 11pm.. All Burlington are not the same when it comes to customer relations and services! Visiting from Cali.. just needed a jacket because the temp dropped and wanted to continue my night warm lol.. This Handover location Burlington did not deliver!
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September 2023 by Linda McConahay
Found good bargains. Make sure you check your items before you leave the store. My purse wasn't in my bag when I got home. Called the store and put my purse at counter for pick up. I couldn't go until next day to pick up. Some confusion of where it was, but did get my purse!
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August 2023 by Janet
It was ok! Racks a little sparce. Not so crowded. I think it was just too hot in the mall. Building can't keep up with demand for cooler air.
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July 2023 by nilShek Bhattarai
Good place for negotiation price, they should add more cashier in counter
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July 2023 by Hanna Demas
This place needs some management assessment. 9 month pregnant went there to buy a few things and they only have 2 lines open. The line has at least 50 ppl standing. I left the first time and came back in about an hour the line is the same. While waiting in-line i had to go the bathroom and I ask the manager with a turban if I could use the bathroom but he refused because some one else has messed up the batherroom previously and they have lacked it after cleaning it up. So I asked him well since this is the second time in have came here to buy these items and I have to go the bathroom and the line is still outrageously long, can they hold the item until the morning? He said he can’t. They can’t let you use the bathroom, they won’t open more lines or hold the items for you. I don’t think this store never heard of a customer service. Very disappointing!!!!! Don’t go there!!! Still online there is actually Only one line open ppl still waiting after 29 minutes
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July 2023 by BRANDON MONROY
Y'll know Burlington already; it's always messy, but you do find what you're looking for. You just have to be patient. Also, for this particular store, there are 2 registers sections on each entry, but o ly 1 was open. So It makes no sense that you have to pay on 1 end of the store and walk all the way down to keep on walking the Mall.
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June 2023 by MS Tabu Winslow Morris, MBA
I stopped in looking for a white dress or something to attend my Discipleship Graduation. The store was a mess. It was the first time I have been in one of your stores and the shoes and accessories departments was horrible.I found two nice dresses even though the dress department was in disarray. The dressing room was not opened. I tried on my dresses over top of my clothes in the hat department by a camera so you could see that I wasn't stealing. I didn't want to get home and neither dress not fit.You had a long line but it moved quickly. The individual who rang me up started balling up my dresses. I asked him to hand them to me so I could fold them myself. He didn't look like he wanted to be there that day.Honestly, if this was my first experience with your store, I probably would not come back. But I love your stores and I always find a great bargain. I may not visit this location again.
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June 2023 by Robin Dukes
I don't even know where to start with all the wrong that happened in this store today on a Friday evening. Aside from the obviously filthy clothing store and long wait to check out, where the cashiers are yelling at you. The fitting rooms were shut down (yes closed), when asked if it will reopen no one has an answer or even knew it was closed. The only registers that were open were in the very back of the store with the line wrapped around.I could understand closing them if it was a slow night but it was very busy. At this point I would rather drive to the Bowie store than step one foot back into the Arundel Mills location.Terrible
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May 2023 by Tricia Mckinley
I absolutely normally love this store and location. Tons of items to look through and always great prices. However on this particular visit they only had the back registers open, front completely closed. When I tell you the line was horribly long it was!! We waited 45 minutes to pay for our items!! It was a busy Saturday, not Black Friday... No way should customers have to wait this long imo.Also the bathrooms was closed. We love the store, but was not pleased with the long lines nor closed restrooms. We drive over an hour to shop here. ?♀️
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May 2023 by Mrs. Kay
This place lack POOR management. The store is nasty....The customer service sucks. You all need to close and start over. I needed something to grab and unfortunately this was the only store open on a sunday..I waited in line for 1 hour and 25mins. The cashier didn't even know how to fold my clothes correctly.
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May 2023 by Max O'Grady
They had a host of registers by the entrance to the mall that were not open. When I went back to the front of the store, the line was absurdly long with only a few of the many registers open. I also saw one of the employees at one of the registers reach out to one of their friends in line right in front of me to take their items and check them out ahead of everyone else.
