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March 2024 by Kerri D
This Coach Outlet store has a lot of products not online. Easy location, lots of customer service.
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January 2024 by Stefan Blum
For those who need such bags a good place to go
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January 2024 by Cleveland Chandler
Excellent customer service!Better than most places at this mall today.
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December 2023 by Trice Brooks
Went here today to get my daughter. I begged for her birthday some African-American dude was so rude and disrespectful. I will be returning this day tomorrow because I do not want to spend my money with. Someone is rude and disrespectful to me. They need to work on better customer service there.
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December 2023 by Erica Venice
Great selection even better staff !
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September 2023 by Erica Nadine
I had to make an on-line return.Please educate the sales associate to NOT announce the last four digits of a customer’s credit card.A much better way would be to say your refund will be credited back to the same form of payment as purchased.
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June 2023 by Carolyn B.
I received a generous gift card for my birthday for the Coach Outlet. I live a distance from a store so I bought my City Tote online. After I received the order I decided I wanted a different color combination. I called ahead to make sure they had the bag I wanted and the person who helped me was awesome! She was bubbly and had a great energy. My hubby was kind enough to drop in at the Coach Outlet at Arundel Mills the next day to make an even exchange. When he went to the store the next day and the same associate greeted him and said "welcome Mr. B. we've been waiting for you". Now that is exceptional customer service! The exchange process got a little convoluted and we needed to involve the manager who was also a big help and very accommodating All in all I am happy with the service received and thrilled with my new City Tote!!!
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June 2023 by MS Tabu Winslow Morris, MBA
I came in to purchase gifts for my Discipleship Sisters and found this nice scarf. Our requirement for our graduating class was to wear all white with a hint of green. I saw this scarf and thought was perfect. I got something for my discipleship sisters and a little something for myself.Your manager helped and she was awesome. It was a small line when I was ready to ring up but it went fast. The young lady who rang me up suggested boxes and I purchased 6 gift boxes that worked perfectly. Thank you once again for the awesome experience and a clean neat store.
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May 2023 by Lillian Grant
Manager on duty or Store Manager on Monday. May 1st was very rude and incompetent. I generally buy all my sons teachers gifts from here for Teacher Appreciation every year. This year will be my last. Will take my business elsewhere.
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March 2023 by Dee K
I love coach..I rarely shop in store..(they have a bigger selection online) but when I do go here it's a pleasant experience..I do sometimes feel like all eyes are on me but that could be because I suffer from anxiety really bad anyway I love stopping by and the ppl are nice?
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January 2023 by Christopher Wilson
Good deals on the best Coach products.
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December 2022 by Carnage Life
Called to ask a simple question about my order being canceled over the phone. I’m coming from a long way (1hr drive) from the store and I wanted to know if an item was in stock before going all the way there (to make sure, Ik it’s on the website but maybe their system is the most updated) because idk why my order was canceled.Guy who answered wasn’t the nicest and pushed me away.
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December 2022 by David “Lil Dave” Rice
Store very nice . The store associates are very helpful
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December 2022 by begum farheen
Worst customer service in this store especially the manager Joseph
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November 2022 by Agueda Morey
Got a good deal they give a military discount if you ask.
