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March 2024 by Frances “Frankie” Sheehan
They were so kind and wonderful and helpful and I will very much be coming back to this location for all my crocs needs
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February 2024 by Kev S
Was in line buying crocs. As soon as the line moved up and I was next I moved along to the front. The cashier did not speak, did not look at me, acknowledge in any way. I stood there wondering if she was going to ring me up or not. She was black with long thick fake eyelashes. I had to literally go to the other cashier to get served, a young lady. Can I ask why the attitude? Why the nasty disposition and refusal to speak? You chose to work this job. No one forced you or held a gun to your head saying you have to be a cashier. Why present yourself in that way? If you don't like what your doing for work, leave. Please take that unnecessary attitude with you. People are having a good day shopping with there family and you are of no assistance at all. Will not be back. Will purchase elsewhere.
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February 2024 by Crystal Ducros
Staff was very helpful with a complicated return.
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February 2024 by pink bubble level gamer
Love this store! Employees went above and beyond to help my mother find the perfect size and Charms. Even put them on for her, made her experience amazing!
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December 2023 by c wallace
This is a great place to shop brought some crocs from here but they was the wrong size themanager Legend came to to me and helped me out with my problem with such great customer service thank u so much
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September 2023 by Ramona West-Johnson
I have always had good to excellent customer service here, but this evening the associate was extremely rude. I bought Crocs from a different store because of her attitude.
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August 2023 by maylen rix
The staff was very friendly, knowledgeable and patient. However, the kids sizes were kind of limited. Great deals though☺️ would return??♀️
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August 2023 by Ian Jay
Laziest employees we've ever encountered. They were on their phones and were so rude and not accommodating.
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July 2023 by a fyi
no thanks.employees lie to try to trick you into spending [more] money. sorry it didn't work on me honey! as a matter of fact, I'm considering never spending a single penny on anything produced by this company ever. good job guys
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July 2023 by Valda B.
7/19/2023 What is the job description of the Croc store personnel? I was in the Croc store in Arundel Mills today. I am a senior citizen. I don't walk well, I have breathing problems, and I don't see well. I was attempting to buy my granddaughter a pair of Croc sandals. She needed them by Friday, that is the only reason that I did not buy them from Amazon. I picked up a pair of sandals and realized that I could not see what size it was. The store was NOT busy, no one was on the line when I approached a store personnel. I asked him if the shoe was a women's size 10. He said no. I went back and pick another that appeared to be the right size. Went back to the same young man and asked him again if it was a women's size 10. He said no. I explained to him that I could not see the sizes. He presided to show me where to look for the size. I told him that I could not see the sizes. I was dismissed. I felt embarrassed, old, and useless. I walked back to the sandals and tried hard to see the sizes. Eventually I started putting my feet into the shoes to see if I could find one to fit me, since I wear the same size as my granddaughter in shoes. When I got a pair that seem close, I noticed that another young man with the original young man at the register and there were NO customers in site. I approached the second young man and asked whether or not the shoe was a women's 10 and if not, could he please help me find one. He said the shoe was a women's 11 and if I did not see a 10, then there were no 10. I explain that I could not see the sizes but if he could not help me, I would just take the 11. I was treated poorly. No compassion. No help. I will not be shopping in the Croc store in Arundel Mills any more.
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June 2023 by Jean Martin
Boy!!!! Has this place gone down hill. Was not impressed with their stock of products. They no longer carry the dual crocs comfort flip flop. An employee told me they no longer carry the flip flop even though it was their #1 seller. Why do companies do that? They have a great product and then discontinued it? Staff was great tho....
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March 2023 by Steven Byus
Lisa was very helpful... she found the crocs for my daughter I've been looking for... even set then aside with my name on it for pick up!!! Will be back!!!!
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February 2023 by Vidal D.
If you are in a pinch and need crocs, yeah. Usually can find great deals at crocs.com. Sometimes they have a discount section. Otherwise it's full blown retail price. "Outlet" so much for that mindset. You can take returns here and do exchanges. So if you get 2 for $50 online, there you go.
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January 2023 by Lady D1
Very poor customer service!!!! They definitely need new employees in there!!! Very poor customer service!!! It turns you off and don’t want to purchase anything!!! Very poor customer service skills just horrible!!
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January 2023 by Lauren Cramer
Fantastic customer service, came in with incorrect size shoes from a gift and they were happy to help me find some that fit. I had my kids with me and they were very patient with my excited children and kept them entertained while I got my shoes exchanged.
