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December 2025 by Steven Mynes
Not even competent enough to deliver express shipments to a business address during business hours. No other courier has a problem with this.
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November 2025 by Wajeeh Khan
The lady at the desk was very helpful and kind.
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October 2025 by bimbo hillard
This is the worst location with no manners. The front desk lady took about 30 minutes to answer the ring. She came out with no single apology or greetings.She said she does not give out her name. She is very rude with a non challant attitude and covering her head with no respect or single customer service. DHL express 1328 charwood road suite Hanover Md 21076. DHL you need to do better and send all your staff for customer service training.
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October 2025 by Saira Amir
Very rude front desk lady who was very unhelpful. Need to have better customer service and be respectful.
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September 2025 by Cody
Charged me a homeless man an additional 30$ for a package to get delivered after I already paid for cost of product and shipping. Was not Stated when I made the purchase Id pay for more and cost me time, money and a huge inconvenience in package arrival time Lady operator was nice lady. Just their business model needs work!!
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September 2025 by Angum Bah
Very wicked drive that had to deliver my parcel today he didn’t ever call me to let me know his coming or call me when he is at my door he just left a note that there’s no body at home of which I have been waiting for this parcel
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September 2025 by Rachel Bomberger
Just dropped off a package to be returned. DHL made it super easy and it was a piece of cake. The lady that helped us was polite, courteous, and sweet. No complaints! Thank you for making the task easy :)
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August 2025 by Britney Cush
This is the SECOND time I’ve had a package come through DHL and they just didn’t deliver it. And then has the nerve to not be open on Saturday like it’s other locations. My last incident with DHL was 2 years ago were in 2025 and clearly nothing has changed. They clearly don’t prioritize packages getting delivered on time. SMH just ridiculous. 4 stops away and the driver goes back to the warehouse at 8:45 and then marks my package as failed attempt….you didn’t attempt anything
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July 2025 by Nathan Rafter
We scheduled a pick up with DHL, and the driver lied, claiming we were closed when they attempted the pick up, even though I was waiting at the pick up location. I called customer service and requested the driver come back out and they made the same claim 30 minutes later. I waited 3 hours for someone to show Andy package was never picked up.
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April 2025 by Simran Kaur
I love their service .. especially the employee arisa . She is so nice and helpful. She was so patient with me. This was my first with DHL .
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April 2025 by K George
Great service from this location.
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April 2025 by Zokpia Olumese
The staff at DHL is Hanover,Md were so AWESOME! Especially, Arisa!
So kind, so patient, sooo accommodating.
Thank you so much!
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April 2025 by Afaq Rizvi
Arisa in Customer Service provided me with exceptional service.She was extremely professional,courteous and helpful.
She is a great asset to your company. Thank you ,
Syed Rizvi
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March 2025 by Ruby Nguyen
I’m tired of these delivery drivers “attempting delivery” but never do. There’s an airtag inside the box I’ve been tracking due to the urgency of the package. I’ve been home all day. No bell rings, no nothing.
And why is this the only location within a 20 mile radius that closes Saturdays? I can’t even schedule to pick up outside of weekday work days. I SPECIFICALLY stayed home today for this package. Absolutely frustrating.
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February 2025 by Rick Sieck
Very knowledgeable and great service. recommended to anyone that is looking for swift service and great customer service.
