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December 2023 by Charity M.
Had reservations waited an hour in a very long line before we were told that it would be 3 hrs before they would have a car. When I went online I see by the reviews this is their normal MO. This is fraud or a scam Taking money for a service you can't provide
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December 2023 by Amberlie R.
Can you really be surprised? Listen to the reviews. We showed up for our reservation at our reservation time and to our lovely surprise, no cars available. He told us to sit and wait for "about an hour" for a vehicle. This is obviously an unknown time as we're only going to get a car after a set amount of people (considering the other people in front of us waiting) get their cars. REGARDLESS of the "quality you pay for" situation, there should never be an instance when you RESERVE AND PAY for a vehicle for it to just not be there when you reserved it. Absolutely ridiculous.
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December 2023 by Thad-Michelle
DONT RENT FROM DOLLAR/HERTZ IF YOU ACTUALLY WANT A RENTAL CAR! Reservations mean nothing! Placed reservation on line at Dollar website (30+ days prior). Put down 70% of charge (approx $350). When I arrived, service agent informed me there were NO CARS available. ?AGAIN - DONT RENT THROUGH DOLLAR/HERTZ IF YOU ACTUALLY WANT A RENTAL CAR!I paid “through the nose” for a same day rental from a competitor.Customer service was lousy! Zero empathy and rude!
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December 2023 by Web Developer
It's not like a review as I have never used their service. I was googling cheap car rentals and this place popped up as being really cheap and was thinking about making reservation. However, after going through all reviews and nothing more than 2 stars, I am not so sure to be honest. $280 to $300+ per week sounds reasonable and sounded like a plan as I needed the car for about a month. I feel really bad for all those people who had bad experience. SAD. One star is because google won't let me post without selecting any star. I don't know how many stars I would've given them.
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November 2023 by Brandon Phillips
Do not rent from this company. Avoid at all costs. Their business model is atrocious and should not be allowed. I reserved a vehicle for 9AM and was told I would have to wait 2 hours. That 2 hours turned into 4 hours. When I asked about my rental car time I was pretty much told that it’s a “suggested” time frame. This company does not guarantee their times and does not care about their customers. I will never use this company again.
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November 2023 by Syed Jawed
I made a reservation and paid the full amount prior to arriving. When I arrived they had no vehicles available and I was told it would take 3 hours to get your vehicle. What’s the point of a prepaid reservation if you have no vehicles?Then I was told we do have SUV available but it would be a massive upcharge. It would be $300 on top of what I already paid for a 4 day rental. First of all you should have given me the SUV and not charge me an upgrade since it was your fault in the first place? Last time renting from them.
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November 2023 by abhishek singh
Had to wait for 1.5 hour just to get a car. 20 mins in the line and rest of the time for the car. They will sign your contract and make you sit for a person to come and call your name and than you are in that persons mercy when they will come. Please don’t rent from this place.
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November 2023 by Matthew Cluck
Despite having prepaid for a rental car, they were out of cars. No bad weather, middle of the afternoon, they just.... didn't have any cars. What's the point of pre-paying for the cars if they won't have any?They did eventually find a car to provide, which is why I have grudgingly given 2 stars. But I missed something I had been looking forward to in the meantime, so... not great.
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November 2023 by Sarah Marsh
The absolute worst. Do not rent a car from them. I paid online before I arrived yet they still tried to charge me $555 when picking up the car. Additionally, the car they rented out to me could not go above 50 mph without shaking. Extremely scary experience.
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November 2023 by Kishore Bharathkumar
Very bad rental car company in the BWI airport. There’s no one to attend. Have been to this airport rental facility thrice, always there’s been a board saying “No cars available”. And then you go to Hertz who makes you wait because they have to attend their HERTZ customers first. Then why to have Dollar/ Thrifty rental car companies at the first place when everyone needs to go through Hertz and a wait time of atleast 2-3 hours until you get your Dollar/ Thrifty reservation looked into and assigned to a car.
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November 2023 by Erini Kostandy
Do NOT book with this horrible company. Booked a car and paid in full before arriving, and upon arrival they told us they had no cars and to figure it out. My job to find another car and cancel and get a refund. They completely refused to help me get another car or help me get the refund. If you want your plans ruined, book with them.The most unprofessional and inappropriate behavior, with disrespectful customer service at the desk. DO NOT BOOK WITH THEM.
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October 2023 by Robert P.
We paid for our reservation in advance for 9/2/2023 at 10:00 a.m. We didn't get a car issued to us until 8 hours later. (About 6:00 p.m.) I definitely would not recommend Dollar Rental Car as it appeared they aren't running their business very professionally:(
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October 2023 by Rafael S.
This company isn't even worth rating. DO NOT RENT FROM THIS FACILITY. My story is that I rented a vehicle from them through the Hopper App. I rented a Nissan Rogue from Aug 31-Sep3. Vehicle was a 2023 and i proceeded to take it to North Carolina to see my daughter play volleyball against Duke University. About halfway down 85 South, the car started making weird noises. We pulled over to check the tires and didn't see anything out of the ordinary. As we keep driving, this knocking sound continues, but we made it to the University and once I got to the hotel, I checked all the fluids and nothing seemed wrong, but the noise continued. Luckily I had other parents to drive us around to the games so I didn't call Dollar, I just let the car rest. So I decided to bring the car back a day early on 9/2 and while driving along I95 through NC and VA the noise was increasing and the car wasn't driving as smoothly. Instead of pulling over in NC and calling Dollar, I just wanted to get back to the rentalFacility. I was not pulling on the shoulder in the dark on I95 with kids in the car to see in the nearest Dollar rental could come and replace the car. Once we made it back the the facility, I informed 2 people when I got out and told them the car had issues. Then I proceeded to the Dollar counter and no one was there, but Thrifty was handling the renters from Dollar. I told her what happened and she called for a supervisor 3 times and they never showed up so I left and called the next day to explain my situation. Dollar told me to call Hopper and Hopper told me to call Dollar. They explained that I would receive a refund for the inconvenience and I would hear back from them in 48 hours. This has been going on for a month with me calling multiple times for no response from either: Today I called and was fed up and they finally would not honor me with a refund and the customer service is atrocious and they don't know what they're doing. Please don't not rent from Hopper or Dollar because they don't care about the customer or the situation that one of their vehicles are malfunctioning and they won't refund you even if it's not safe to pull over on a major thruway. The customer service is HORRIBLE. I will definitely not Recommend these places to anyone.
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October 2023 by Larry Melton
Reserved and paid for a car in advance. Arrived at the rental desk and they were closed. A sign directed us to the Hertz desk. The lady at the hertz desk said their were no cars. In fact, no one had cars. So, even if you reserve a car here they likely will not have a car for you. Just look at the other reviews. Stay away.
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October 2023 by JOHN SPENDLEY
Reserved a rental car from them over FOUR MONTHS AGO. Showed up today, and there was a sign that said "Closed. No cars available."0/10. DO NOT recommend. Go ahead and just read the rest of the reviews on here....
