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August 2023 by Aminata Sheriff
The customer service at the Dover Mall location are very racist!I went in the store yesterday 8/13/2023 I grabbed a Nike sneaker first while looking at it a white guy asked me if I was taking it and I said yes,I guessed he wanted it too only to ask the cashier to find me the other pair this girl took my shoes and give it to the white guy.I felt so humiliated and embarrassed yesterday the worst part of it the cashiers started laughing at me like I was crazy only because of my color and accent.?
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April 2023 by jedk4 K
Do not order from DTLR. I returned an online order and it’s been a month with no refund in site. 4 customer service representatives all gave me the run around. Each saying different things. One would say it was just received so wait 10 days for the refund then the next would say oh the package is lost. Crooked company.
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September 2022 by Ronald Sheffey
Was in a Harrisburg PA store(Union Deposite) looking for a Lucky charm sweat shirt. Was in two weeks before a bought one. But on this day I come in and ask for help. No one is around. Then a female employee comes by me and I say, excuse me, can I get some help. She walks and says, the manager is very there. I say over where? And just ignores me and walks away.What seem like 5 minutes later the manager comes from outside so I say miss, I need some help and your employee was rude to me. And she just didn't seem to care at all. I come to spend my money in your store and you too are rube? This is the 3rd time I been in that store and the employees were just unprofessional. I will conder spending my brad somewsere else. n
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September 2022 by Damon Garner
Stop giving them your money! They just don’t do business right. Their employees are not trained well, playing music loud with cuss words while kids are in the store. Managers are immature and their corporate office is nonexistent. All you have to do is go in the store identify what brand you like, google that brand website and buy directly from the source. Save yourself 50%
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August 2022 by Kim P
They literally had me and my daughter waiting outfits while they were on "break" the sign says 30mins we waited almost a full hour while the staff members were out shopping in the plaza stores I was told someone called off but those who were there didn't seem to take there job seriously I'm ****** off one of the workers stated they are closing the store while customers waited in line instead of taking two or three at a time mind you school starts in a day smh
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August 2022 by Kim P
They literally had me and my daughter waiting outfits while they were on "break" the sign says 30mins we waited almost a full hour while the staff members were out shopping in the plaza stores I was told someone called off but those who were there didn't seem to take there job seriously I'm ****** off one of the workers stated they are closing the store while customers waited in line instead of taking two or three at a time mind you school starts in a day smh
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January 2022 by Tammy Pringle
Summit mall location fairlawn OhioSaw a woman get hit in the thigh tonight by the male she was with, they entered the store and I followed. I saw the sales rep and explained what I had witnessed and offered to make a report if she wanted to call mall security. She said " naww they probably just datin'." I asked what did that have to do with anything? She said "you know how they do." I went and checked on the lady myself after her guy walked away and she said she was OK so I left the store. The worker I encountered may be getting minimum wage, obviously wasn't the most intelligent nor a mandatory reporter I suppose. Ultimately she is a dud with the attention span of a gnat. Straightening clothing took higher priority over monitoring the well being of the shopper.
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December 2021 by Daman Gardner
Stop giving them your money! They just don’t do business right. Their employees are not trained well, playing music loud with cuss words while kids are in the store. Managers are immature and their corporate office is nonexistent. All you have to do is go in the store identify what brand you like, google that brand website and buy directly from the source. Save yourself 50%
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October 2021 by DJ Romeo
This world is can be so hateful but I don't care if I'm a last minute shopper if I'm in 15mins before closing it's still a sell no matter what we goes threw keep at least a smile or fake it !!!!!
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April 2021 by Cynthia Mejia
My friend and I came into the store number: 00105 ( st, west palm beach, FL) we wanted to buy the same pair of shoes and the women manager said we couldn’t because “she said so” the rule is one per customer. And they had multiple pairs in the back because the employee on the floor told me they had other sizes. I’ve been a store manager and I NEVER spoke to my customers that way. Very disappointed in the DTLR franchise I didn’t know they promoted rude and unfair employees. I will tell everyone I know about this horrible experience I had at DTLR. I won’t be returning ever again. I usually shout out shoe stores but DTLR gets an F from me. Assoc number: 110029
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June 2019 by Amanda Cocchi
Bought my son a pair of nikes on 05/21/2019. My son wore them for 2 days and the mesh lining started fuzzing and turning yellow, the soles also started showing lines as if he had wore them for months. Took the shoes back for an exchange and was instantly told no. I have called corporate with no return call as of yet. The manufacture date on the shoes is 07/01/2017!!! The shoes are 2 years old. I need an exchange because nike will not return after 2 years Ive only had for 1 week my son only wore for 2 days!!!
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March 2019 by mici Micufce
Fast unloading
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February 2019 by Arletta Reeves
Very unprofessional and the prices are crazy. They didn't add our points, and they raised the price of all there shoes in the matter of three days.
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January 2019 by Tiffany Wiggins
I purchased shoes on 1/19/2109 at 6:38p.m. At Stonecrest Mall in Lithonia Georgia on a rainy day. My son tried the shoe on in the store. I bought them, Manager who I learn later completed my transaction. I left the store. The next day I tried the shoe on my son again at home on carpet and figure we may need to go up a size. I didn’t want to return back to Stonecrest Mall because that location isn’t near my home. I called south DeKalb mall they didn’t have the size I needed so I call Southlake Mall and they did. I go to southlake mall to exchange my shoe and I was told the shoe was dirty at the bottom and the assistant manager Tanisha I believe her name was refuse to exchange the shoes which I just purchased yesterday. I explain that, and her suggestion was for me to clean the shoe and bring them back. I disagree because I knew my son didn’t wear the shoes. She also suggested I drive back to stonecrest to exchange the shoes. Which is nowhere near my home. I end up leaving southlake mall and headed to stonecrest. I arrived at Stonecrest and had a hard time as well. TAnisha the assistant Manager at southlake mall had already called the location saying I told her my son wore the shoes. Which I did not say. It was a rainy day in Georgia and if my kid, who is only 5, wore the shoes the bottom of the shoe would be more than just dirty. To make a long story short I was told by STonecrest assistant manager to come back tomorrow 1/21/2019 to speak with the manager. Remind you I drove to two location and as good customer service you ask me to return tomorrow? That’s horrible customer service and inconveniencing the Customer who already drove to two locations. Another customer comes in stoncrest mall after me to exchange some shoes assistant manager barely checked the shoe. He open the box and closed it. I told him you didn’t check his shoe at the bottom, I was told he saw the gentleman earlier that week and that he’s a loyal customer. So loyal customer are more valuable then I?
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August 2017 by damika Colbert
They purposely have people use debit so they can have no option for a return(Full return only if you use credit). I bought shoes last night and they will not return only exchange. Same shoes $15 more than neighboring store. Rip off, never shop here!!!
