Extra Space Storage on 7492 New Ridge Rd in Hanover, MD, offers a clean, well-maintained, and convenient storage facility with a wide selection of units, including drive-up and climate-controlled options. The location features easy freeway access, wide drive aisles, multiple entrance and exit gates, and covered loading bays, making access simple and hassle-free. Customers appreciate the professional and helpful staff, with many reviews highlighting friendly managers and attentive service. The facility is praised for its cleanliness and secure environment, with exceptional security measures, electronic gate access, and a manager living on-site. The online application process is straightforward and user-friendly, allowing customers to manage their accounts easily. Additional amenities include parking spaces, elevator access, golf carts, a kiosk, and deliveries accepted. Many customers mention their positive experiences with staff members, such as prompt assistance and thorough guidance, which make the rental process quick and easy. Competitive rates and the availability of various unit types, including vehicles in drive-up units, contribute to high customer satisfaction. Overall, Extra Space Storage provides a professional, clean, and customer-focused self-storage experience.
The only reason I'm rating this place at all is because of Adam. He should really be running this place, he's the best customer service I've ever experienced.
September 2026
Exceptional service! The agent (lady) who attended to us went above and beyond to make sure we were happy with our unit. Unfortunately, the exterior glass door had an issue that required both on-duty agents to coordinate opening and closing the building. They both were so gracious about it and did it with a smile.
September 2026
The staff is very helpful and always ready to resolve any issue that you may encounter.
