Extra Space Storage on 7492 New Ridge Rd in Hanover, MD, offers a clean, well-maintained, and convenient storage facility with a wide selection of units, including drive-up and climate-controlled options. The location features easy freeway access, wide drive aisles, multiple entrance and exit gates, and covered loading bays, making access simple and hassle-free. Customers appreciate the professional and helpful staff, with many reviews highlighting friendly managers and attentive service. The facility is praised for its cleanliness and secure environment, with exceptional security measures, electronic gate access, and a manager living on-site. The online application process is straightforward and user-friendly, allowing customers to manage their accounts easily. Additional amenities include parking spaces, elevator access, golf carts, a kiosk, and deliveries accepted. Many customers mention their positive experiences with staff members, such as prompt assistance and thorough guidance, which make the rental process quick and easy. Competitive rates and the availability of various unit types, including vehicles in drive-up units, contribute to high customer satisfaction. Overall, Extra Space Storage provides a professional, clean, and customer-focused self-storage experience.
Customer service was excellent! Jessica took me and showed me rooms that would best fit my situation. She took time to explain everything to me and to answer any questions I had. Best experience i ever had using storage. Definitely recommend!
June 2026
Out of all the storages I've rented from, this storage have been the greatest experience so far. The employees are phenomenal especially Jessica. She's been very helpful and mindful on the environment around the storage facility. Being attentive and great at her job is very much appreciated.
June 2026
I just moved out today, and the young man still helped me out as much as he could. He also helped me with a lock issue a few months ago. I am updating my review because the site personnel are fantastic and will go above and beyond to help the customer. I always choose Extra Space, but this location has been the best I have... read full comment
