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February 2024 by erohtp 1962
James Tasker was unbelievably helpful. He is a great representative of the company. I am in the process of moving my mother down to assisted living in Bethesda Maryland from NJ. I discovered yesterday that her current scooter does not work and is too old to fix. James worked with me by phone while I was driving down the turnpike to choose and order a new scooter for my mother and to ensure it was delivered in time for her arrival at the assisted living facility. Just outstanding customer service by James.I also want to point out the excellent delivery service by Ray Rossman. He was prompt, courteous and took the time to adjust the new scooter to conform with the settings of the old scooter so my mother would be immediately comfortable using it. Thanks Ray.
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February 2024 by Phyllis Krasnokutsky
Your service technitian Ray R. was able to quickly resolve the problem we had with the hospital bed. He cheerfully restored it to working condition, without having to replace it. We very much appreciate his efficient and effective work and friendly attitude.
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January 2024 by k simonini
Quan arrived on time to remove a portion of the RAMP I have been renting and no long need. He was very professional, nice and explained what he would be doing and answered all my questions
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January 2024 by Sydney Petty
Ray and Ty were delightful people who installed our ramp and brought us a fantastic lazy boy that is making my life with a broken ankle so much easier. Thank you so much!
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January 2024 by Betsy Brininger
Quan did a terrific job. Friendly and helpful. Made things simple and easy
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January 2024 by Pam Dav
I go to Freedom Mobility for all of my mother's mobility needs. Knowledgeable and courteous staff. I rented a lift and Quan was helpful and patient. I highly recommend Freedom Mobility.
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January 2024 by Katie Ryzhikov
Love renting from these guys. The delivery guys are always kind and super helpful. Quan was great today. Will continue to rent from Freedom mobility solutions. Highly recommend.
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January 2024 by raymond hartman
Very professionalandAnswerallquestions.an Answer
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January 2024 by Randy Barnett
Ray and Ty came out to give estimate for a ramp. They made the process easy, understandable, and very informative!
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January 2024 by Michael Anker
Asked for evaluation and Ty came the next morning and took measurements. Very kind and responsive. Ty and Ray came a couple days later and completed the job in under 90 minutes. Very satisfied.
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January 2024 by Lynn Earp
I have used Freedom Mobility in the past for a ramp install. Lisa, in the office, is incredibly knowledgeable and professional, with a whole lot of kindness added. She is a pleasure to work with.I specifically asked if Ty and Ray (the young guys?) would be my installers since they had done such an awesome job the last time. As a courtesy, Ray called ahead to inform me they were on their way, with an estimated time of arrival. The guys showed up on time and in a short period of time, had my ramp installed to perfection. Ty and Ray made certain I was happy with the install and are always nice to chat with.Many thanks to Lisa, Ty and Ray.
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December 2023 by Angel Lopez
I rented a hospital bed in preparation for knee replacement surgery. The equipment was delivered and set up as promised. The technician, Quan, set up the equipment and explained the operating procedure for all the components on the bed. Quan returned once my pick-up appointment was set up, and the equipment was removed from my home with no issues. AAA+++ experience. Thank You!
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December 2023 by Judith Glasser
We have had wonderful experiences with Freedom Mobility. The people who deliver and set up the equipment are friendly and very helpful. In particular Quan and Zach were prompt with excellent communication skills and extremely helpful. Thank you.
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November 2023 by Kathy Stempkovski
First of all, we went to the Hanover Showroom after making sure they had the scooters we wanted on site. Lisa was wonderful. She spent a lot of time with us and allowed us to try everything we wanted before purchasing. We drove a short distance outside to the truck and practiced loading it. Between the 2 of us, we were able to see that we will be able to get our scooters in the back just fine and that we will have no problem operating them. Today, Quan delivered our scooters to us. He gave us a wonderful orientation, and guided us through getting the scooters in their allotted places in our garage. He was knowledgeable, courteous and very likeable. All in all, this is one of the best purchase experiences we have ever had. Highly recommend!
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November 2023 by Alvin Thomas
I recently had a fantastic experience. I spoke with Jamie about a hospital bed one our residents needed ASAP. Within 90 minutes, she had Ray and Ty deliver the hospital bed and a bedside commode. They were even kind enough to move the existing bed to another room for us, which saved us a ton of time and effort. Thank you all for a great and quick experience. I will gladly refer more of our clients to you.
