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December 2023 by Natalia Garcia
So sad I couldn't return item I bought my brother. Couldn't get even store credit, waste of time.
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October 2023 by Joey V-Eight
Put in an online order and got an email later the same day that it was ready for pickup. Went the following morning and after waiting 20 minutes, they couldn't find the order. Ended up telling me that they just don't have the item and I shouldn't have gotten an email saying it was ready for pickup, and I should go ahead and cancel the order. Waste of a drive and an hour of my Saturday morning. I'll buy clothes somewhere else.
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June 2023 by RANJIT G NAIR
Really a place to shop for discounted clothing.
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May 2023 by Tiffany Battle
Please talk to your employees about basic customer service! In my years shopping Gap, this was the absolute worst experience! The cashiers, a young lady and gentleman, were both rude and had zero interest in being friendly or even polite. I stood in a empty line for minutes watching them fold clothes, all without a hello, acknowledgement or “we’ll be right with you”. I am sorry to experience such horrible customer service and won’t be going back.
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November 2022 by Candace L.
Helpful staff, easy to find items, but not a lot of denim styles/sizes to choose from. Wider selection online. Just went in-store for a speedier return.
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October 2022 by Quon Taylor
This was the worst experience I’ve had in Gap! This will be the last time I purchase anything from them! First, of all the cashier was rude and seemed like she didn’t want to be at work. Customer service skills were lacking. Then when I asked the to speak to the manager she acted as though she reluctant to provide me the opportunity to do so. When Ari the manager came over she displayed the same demeanor. I work in customer service and could never expect my client to come back after an experience of such!NEVER AGAIN!
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August 2022 by Yatin Patel
Poor customer service. Staff really needs some customer service training.
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June 2022 by Zach Dixon
Super friendly staff, I'm actually color blind and got help from an associate to make sure the outfits I bought matched and looked good.
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May 2022 by Shay Love
I "like " this outlet store; however I notice it's usually one(sometimes 2) cashier's at the most and the line is usually very long.The store was clean, somewhat organized not as welcoming but OK for the great prices, I'd visit again.No one greeted us as we walked in as in the past.
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January 2022 by Zani Tolentino
Browsed, found a couple of tops, paid, and left. There were 3 sales Associates, none of whom greeted me. I felt like when I got to the register, I was bothering them from their conversation. However, they continued to talk. No "how are you doing today?", "Did you find everything ok?", or even discontinuing of the personal conversations while customers are around. Things have definitely changed since I worked in retail.
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January 2022 by Matthew Shunney
Been waiting for an interview call back on my application for about two weeks now. Some of the employees who answer or hang up the phone are kinda rude.. and who ever the manager is hangs up the phone without saying your welcome. Before doing so. Poor customer service..
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January 2022 by Sameh Rahief
Good but they need to make some new clothes designs.
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December 2021 by Beth Wilson
I have shopped at Gap and Gap factory for years and going to take a break from Gap factory for a long while due to how rude the employees at this store are. I’ve been in here 4 times and the first time I thought it was just someone having a bad day. By the 4th time it was apparent that there is zero interest in being friendly or even just polite. No one says hello, thank you, or anything polite whatsoever. It makes me not want to even shop gap factory online since I’d have to go to this store if I have any returns. Please talk to your employees about having some basic customer service skills! Maybe they all just really hate working there? Either way, I was sorry to experience it and won’t be going back.
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November 2021 by Jeff White
Good front cashier
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October 2021 by Kathy Benjamin
I didn't go into it. My Sister likes it though!
