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December 2023 by Nicole Kratz
They have a huge selection of clothing and everything is on sale!
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November 2023 by Ling Hong
Looks beautiful. Not always perfectly organized, but that's understandable. Went on Black Friday as well and it wasn't too crowded.
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September 2023 by Tara J
If you’re black and carry a purse, they will assume you are stealing and you will notice sale associates follow you throughout the store. I’ve shopped this location many times before with no issues and I am an assistant manager in a near by store in Arundel Mills. I have no reason nor interest to steal a 19.99$ dress and a 20.00$ jacket. I needed a quick outfit for a dinner on Friday night. I really liked this black dress and gray hoodie. I ended up leaving the line to checkout and just tossed my items in the sock bin and dipped. Just because a customer has a bag, you should not assume they’re stealing. Just because a customer is looking throughout the store (which has a quiet large selection of clothes, so why wouldn’t I be looking and feeling out clothes???), doesn’t mean they are stealing. I find it also crazy how many associates on 9/5/23 at 5:15pm continuously came to the front but nobody offered to check me out, while this older black lady at the register just stood there taking all day to ring another customer. Terrible customer service and the sales associates need better training on detecting or deterring theft in retail because if I would’ve spoke up I promise you it would have been an issue. Who is the store manager of this location?
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August 2023 by Brandon Mitchell
Staff usually are quite friendly here. You can shop in peace here without issue. Store is clean.Issue here is inventory, which is why this store did not receive 5 stars. Store has a large quantity of jackets yet not enough t-shirts, polos or pants. Sale items are rare as well in comparison to other of their retail stores.
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August 2023 by Patience Tonye
I've always been a fan but this one is particularly clean and big... Service was awesome. They only have 2 fitting rooms in the kids section so if there are many more families you might need to wait in line. I am not sure how many are in other sections but my experience was pleasant
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August 2023 by A J M
One of the best I've been to. Very clean!
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July 2023 by Alexis Fink
This H&M is hit or miss for me. Either I have a completely neutral experience or a frustrating one. Staff have been friendly and helpful on a few occasions, but a lot of the time their expression and the way they speak to you at the register makes you feel like a massive nuisance to their time as if they weren't just standing behind the counter talking to their coworker anyway. Or awkwardly standing in the changing room area with your clothes while staff walks by you, pointedly avoiding eye contact, and just having to flag someone down to ask if you can just go in or not, because some days they want to assign you a room and others they don't care.During my last time there, I didn't want several pieces of clothing after trying them on so I put each one back on their hangers and brought them to the front of the changing room area. No one was there, so I put them on an empty space at the end of a rack. An employee finally came over and gave me a weird pained expression while looking at the clothes I was putting back.Just really strange or frustrating interactions with the staff here, but I guess it can be chalked up to it being a bunch of kids.
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May 2023 by Noel McCracken
Store was fairly well organized. Looked like a lot of people had been through. The dressing room was clean and the employees friendly. Tried on clothes with my 4 year old and they gave us the large changing room, which was much appreciated
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April 2023 by Yppid Elcnu
Really good selection of the cutest dresses for my daughter. Prices are fair. I'm taking a star off though cause I had 5 dresses to exchange for a smaller size and the cashier would scan the new dress, take the hanger off, then put hanger on the dress I was returning. She did that for all 5 dresses and it literally took forever. Last I checked, that's something that's supposed to be done in between customers so you're not just standing around doing nothing.
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March 2023 by Houda Ama
Excellent customer service and good advices
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December 2022 by Equal Chance Properties LLC
On 12/26/2022, I went to return a 2 items I brought for a Christmas gift to a friend. I brought from the H&M in Arundel Mills. The store was extremely crowded but I found a manager by the name of Janelle. She advised me to get in line which was to the back of the store. I told my friend to pick the correct size so we can exchange them. I stood in line patiently until it was my turn at the register. The exchange went perfectly fine. As we are heading out the door. 2 police officers approached us and stated the manager said we look suspicious. As 2 African American women in our mid 30s with winter coats on …. What would make us look suspicious? The officer checked our bags and seen we had receipts with us. They even checked with the cashier who confirmed our exchange. We were embarrassed and upset. The manager never came to apologize or anything. I have been a customer of H&M for years. I buy my family and friends gift cards from there. I get all my business clothes from there. I have never dealt with a situation where you didn’t have to do anything wrong but look suspicious or different to be accused of theft. I will not be going back to this location or shopping H&M and will be posting this issue on my media platform. No one deserved that treatment. I was treated terribly for the color of my skin.
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October 2022 by Tspecial A
Nice but it could be better. I was not pleased a coat of over $100 dollars bought without a courtesy hanger given. brought it to the sales person attention . This is not a great business move.
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August 2022 by Dimples Gary
The store was pretty well stocked.
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July 2022 by Karen Jones
Great clothes for all sizes. What i love the most is that it's inexpensive.
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June 2022 by prajakita oak
Good stuff..Lot of variety to offer in each section.Very well kept and managed.You would get what you want at places expected..