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August 2023 by Lynn
They have some nice things but it's far and in between. The item dosen't looks or fits like the picture on there site.. Especially when shopping online there sizes chart it's not the best. I'm not ordering from them anymore because they don't give free shipping and if you have to return an item it's a $7.95 fee unless you bring back to the store that's too much trouble for me.
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August 2023 by Mike Smith
great store with great selection
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February 2023 by Dave Hebb
Outrageous prices. Nice clothes though.
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September 2022 by Brandon Mitchell
Very beautiful, seaside inspired store. The design of the store is impeccable. The prices are reasonable. Love how the staff give you space to shop instead of pressuring you to make a purchase.
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June 2022 by Christopher Wilson
Good selection of items and helpful staff.
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May 2022 by Tricia Burke
I literally just moved to Maryland from the West Coast two days ago, and this was my first visit to J.Crew Factory at this location to see if I could exchange an item. The woman that worked there (Irene) was so patient and kind in helping me, it made my day. I felt so frazzled from the move and she was so friendly, gracious and kind. J. Crew factory is very lucky to have someone like Irene. I think anyone would be happy to meet her. I will be back! Thank you again Irene for making my day!
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December 2021 by Henry Castellanos
I wish they have more plaid shirt at the store, few styles.
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August 2021 by Cibo Erdinc
Nice place to visit
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August 2021 by Sergio Cilla
Got the pants I wanted in the right size and with a great discount!
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October 2020 by Robin Boss
Love this store
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July 2020 by Erika Pelullo
Clean and organized! No one said hello or acknowledge that we were there.
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December 2019 by ELIZABETH K2710 ELIZABETH K2710
Nice sales. I which they have plus size women clothes in stores
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December 2019 by Kori Harrison
Drove all the way here and was told they couldn’t return or exchange my items bc it’s a factory store, not J Crew. Despite them carrying the same exact item in store. Very strange.
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September 2019 by Augie M.
The manager of this location has a total disregard for his job and the customers at this location. Never go here hoping to find a solution. The staff is hostile and does nothing to assist you. They basically blame you for everything. It has decent prices cause it's an outlet location but the worthless staff that occupy it, will have me never return to it. Go to the Columbia mall location
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August 2019 by K&A
The store manager here is extremely rude to customers and has no interest in helping to find a solution. Ive been in several times for basic transactions and he had no idea what he was doing. The rest of the staff is just about as useless and confrontational. They have good prices because it's factory but go to Columbia or online rather than this location. It's
