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March 2024 by Kimberly Villanueva
I would like to thank the Manager and team members for the quality of service provided by your company. I am a loyal customer and have always been treated there with the best care and services.
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March 2024 by Heather Lima
Very professional, Ebony acknowledged us as soon as we walked in. We went in for a cleaning specifically but ended up making a purchase thanks to her easy going helpful personality! Definitely recommend no pressure and easy going environment. Everyone is friendly and very nice!
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March 2024 by Dave Clevrnger
Excellent service. Rita was awesome. Second time here. Will be back.
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December 2023 by Michele Oursler
Moe is the very nice ,and helpful
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December 2023 by sasha thomas
Ebony has been amazing during this process. from explaining the quality of my ring , the cleaning process and over all she is just a wonderful gem!
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December 2023 by Anna Nelson
Moe was wonderful. Great energy and very helpful and knowledgeable. Will come back for sure
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November 2023 by Taheera Muhammad
The Arundel Mills location has exceptional customer service skills. Namely, Ebony at the Arundel Mills location has gone above and beyond to provide exceptional service. I truly appreciate her efforts. I sent my rings out to be sized and engraved. They came back twice with flaws on 4 stones. Not only did she remember me, she remembered the situation, and rectified it. I appreciate that she made sure that I left today with a smile on my face.
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October 2023 by John Craig, EdD
Ms. Savannah is a perfect example of what superior customer service looks like. My wife just got her ring inspected and cleaned, and Savannah really went all out to service us. Her warmth and friendly manner made the experience a real pleasure. Shoot, made me want to spend money just for that!!!
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October 2023 by Jami Hampton
Came in for engagement ring resizing. She showed me wedding bands. Suggested different styles and materials. She was very personable and made me feel welcome.
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August 2023 by Emoni J
Shiela , and Moe were absolutely an amazing . I went to white marsh previously and did not receive service. These two representatives were at Arundel Mills were more than helpful . They took care of me and were very polite . Thank you soooo much for just a blessing in this level of customer care .
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August 2023 by marlon Zeledon
Miss Melynda Was FANTASTIC, Quick and painless! I will recommend her a million times THANK YOU!!!
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July 2023 by Danielle Nance
Sheila greeted upon entrance. I always feel comfortable here and the employees have a lot of patience. Thank you Kay’s. It’s been about 7 yrs I’ve been coming here and I’m gonna keep coming
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July 2023 by Maritess Quias
Melinda was awesome.. she gave us excellent customer service.... keep it up Ms. Melinda?
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June 2023 by k M
Melynda at Anne Arundel Mall was absolutely amazing. She was patient with me as I continued back n fourth deciding what to purchase! Thanks Melynda!! YOU ROCK!!! I LOVE MY EARRINGS!
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June 2023 by Elizabeth Blount Williamson
Sales ladies in this location were beyond rude and judgemental. The sales rep that helped us, acted like she couldn't be bothered to answer questions and I had to Google the answers myself. I also asked for an insurance review on my wedding ring snf the sales rep didn't even do that, acted like it was a bother to even talk to us. I will NEVER come back to this location again!!
