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March 2024 by Jake Six
Super rude manager, does not know how to talk to customers the right way. Unprofessional and nasty
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October 2023 by Richard Lorah
I came to this Lids to get some customization done with a good couple of hats needing to be customized. It was about an hour before closing and was hoping to get all of the hats customized if I could that day. The Regional Manager Courtney Eldridge went above and beyond and made sure I got taken care of. Awesome! Thank you!
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September 2023 by Alex Mosac
Employee was rude and wouldn’t even move out of the way for me to browse a already cramped store after I said excuse me to get pass them. Accidentally brushed up against them and they looked like they were ready to throw hands. Get some different employees who actually respect customers. I left immediately and won’t be spending money at this location.
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July 2023 by Pike Petro
Great people great service always got the good stuff on sale at amazing prices.... Staff always on it great people always helping
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December 2022 by Tony J. Taranto
A fitted hat was purchased for me at this location for a present but my wife had no idea the hat came in different sizes and I just needed a 1/2 size smaller and the manager at the store got belligerent with me when I tried to do an even exchange with a credit card transaction receipt vs the paper print out receipt. He claimed that I needed a barcode?? It was a present. You take the barcode off when giving a present. I have never been treated so rudely in my entire life. I have worked retail and I would never deny a customer making an obvious even exchange. This will be the absolute last time I do business at this terribly managed store that doesn’t care about customers whatsoever. Zero stars. Never again. It was an overpriced hat at that. $45+
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December 2022 by Tommy LaBarge
For the smaller hat store Lids... Not the Lids with Jerseys and all that. That place kinda sucked...The manager of the smaller lids was awesome! The young fella working there was awesome as well!! If I didn't live in Philly, that would be my Lids store. Cause pretty much every Lids between me and the store in that mall in MD suck. Keep up the good work young fellas!
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December 2022 by Taylor Letts
I went in specifically to purchase a nice fitted sports hat. I found that although nice from a distance it looked like the hats I could find had loose stitching even at a premium cost. I regularly buy hats at half the price which are much higher quality.
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November 2022 by Bob Buckley
Have been looking for someplace to embroider a hat I bought elsewhere. Everywhere else wanted weeks or months or couldn't do it. I walk in the store, Jeffrey says no problem, takes my order, and I walk out an hour later with exactly what I wanted. THAT is customer service.
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July 2022 by Shane L.
Went to this lids because where I live in northern Virginia there are very minimal baltimore orioles caps. Ended up picking up the 2022 baltimore orioles all star cap. There are alot of baltimore orioles caps here obviously because they are close to baltimore. Will be back when I come back to the area! Thanks for all your help
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July 2022 by ELETRICIDADE NA AMERICA
Attention when paying, prices are always higher!!
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July 2022 by jaylin i.
Not sure what this employees name is but he kept telling at his coworker to not mess anything up and at the customers to put everything back in its place. That is not ok, he was saying he was going to close up walking on and out of the store just cleaning after his coworker all aggressively for no reason. I was super uncomfortable with the whole situation I felt like I couldn't touch anything.
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June 2022 by TJ Da DJ TV
The LIDS at Arundel Mills is good! They are great with providing the fan gear for the Ravens, Orioles, Wizards \\u0026 Capitals. I feel it's always worth it to stop by and see what they have, despite me having alot of fan gear already. The staff is usually pleasant and knowledgeable about the inventory.
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April 2022 by Quon T.
Kris showed excellent customer service and even saved me money on my purchase!! Make sure you see her when you enter!
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April 2022 by PT
LIDS Arundel Mills Mall Maryland … PLEASE TRAIN/RETRAIN YOUR STAFF FOR AN ACTIVE SHOOTER SITUATION… What a horrific situation this evening for my family and I .. And for the rest of the scared-innocent people in and around Arundel Mills Mall area … Our family was shopping in the LIDS store at the time 7:40 PM when we heard loud screams people running and screaming there’s a shooter, I immediately called 911 … A police officer ?? in the mall at the time, near by the Lids store, directed us shoppers and the Lids employee to stay inside, take cover and told the Lids employee to pull down her store gate and lock it … after 2 mins being inside the Lids store the Lids employee was told it was confirmed, yes, there was an active shooter near by in the mall around the food court area … she hurried to lift her shop gate up, directing us all out of her store, telling us shoppers we had to leave her store NOW that we couldn’t stay in her store no longer … ALL were fearful and asked to stay, and asked to go in her stores back room she said NO and still made us all leave … In any situation like this … HELP one another out … if possible… if you are in a store or office you are to stay and secure the door until cleared. LIDS Arundel Mills Mall Maryland … PLEASE TRAIN/RETRAIN YOUR STAFF FOR AN ACTIVE SHOOTER SITUATION… Praying that everyone made it out and home safely.
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February 2022 by Brandon Mitchell
Everyone that works here is very friendly, helpful and decent. Nellie really stands out though. Employees here really make this store stand out. She is just so ready to go above and beyond to assist the customer. The prices are reasonable and affordable. Sales are always going on here. Plenty of team merchandises is available for the customer. Really recommend it!