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January 2024 by Deborah Clay
Great Sale 40 to 70% off. Friendly staff.
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December 2023 by Michael Shimoff
We were scammed at the store. Watch out.
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May 2023 by Linda Hammer
The store is well stockedSales staff very helpfulGot a cute dress at 50% off
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April 2023 by Jim Maddox
Outlets are different than other Loft stores.
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January 2023 by Sheila Jupiter
Love this store.
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November 2021 by Hiwot C
Went there to return unfitting clothes. The cashier didn’t know what she was doing. Very unprofessional, dismissive and unwelcoming. This included the store manager who suggested if I considered keeping the merchandise because they weren’t able to figure out how to return.If there was a negative score I would have chosen that. One star is too much for the inefficient, unprofessional service they provided.They asked to see my ID card for a return which never happened before.
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October 2021 by Nick Gray
Awesome selection!
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July 2021 by Lety ortiz
I love this place ❤
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June 2021 by Laura Califf
My favorite store. They always have what I'm looking for and if they don't they will offer to order it online for me. Great shopping experience
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June 2021 by Amy Dobrzykowski
I am not happy with this Loft Outlet at all. I have shopped at the Loft for 20 years and never had a problem. This store is only open from 11am to 6pm. these hours are horrible for the average person. The mall is open from 10am to 8pm so there is no need for the Loft Outlet to keep these hours. I placed an online order and checked the box to pick up at the Loft Outlet at Arundel Mills. I could not make it in for 3 days due to the horrible short hours they have. I went online and did a chat with Loft Outlet. I told them I would be in the next day as I had some time off and could they hold my item one more day. The lady on the chat said sure no problem. The next day I drove all the way and wasted my gas and got there right at 11am when they opened. They told me my item had been put back. They told me I would have to go home and reorder the item and come back to purchase. I was not happy about this. They were not friendly or courteous. No professionalism. Absolutely no customer service skills at all. I am disgusted with the Loft. I would never recommend this store to anyone!!!!
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June 2021 by Rebecca Swarthout
If you post hours, open during those times. Very frustrating waiting for a store to open during their posted hours.
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April 2021 by Hard Working Gentleman
found nice outfits for my beautiful girlfriend
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November 2019 by TooCoool
Was racially profiled in the store by another black employee, she literally followed my mom and I in the store. Whatever sectioned I went to she was right there watching. I Will most likely not come back.
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September 2019 by Cathy Pope
This past weekend was my fist time in the store. I purchased a dress and will return when I can solo shop.
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July 2019 by Cassandra Kozak
Really great outlet store with a large selection of office appropriate clothing, dresses, skirts, blouses, and accessories. The staff is really nice and allowed me to exchange some shorts I had gotten in the wrong size. Sales and prices are always really good at this location.