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March 2023 by Lakeia Madison-Newkirk
Poor sloopy and slow service.
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January 2023 by Reston Pham
Bad customer service. The girl working here only good at shouting.
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November 2022 by Jessica B.
Wouldn't serve me one scoop because there is "two scoop minimum." How is that when one scoop is on the menu? I suspect it's because they were serving out of Starbucks cups which required three scoops to fill the cup.
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September 2022 by Jordan R.
Oh my goodness I am sick to my stomach with this service. Definitely the worst customer service that I've ever experienced personally. I still feel like I'm in the twilight zone... It all began with a young African American girl who said her name is "Cierra", she walked up to me with a very off putting attitude. I assumed that this had nothing to do with me so I ignored it and began my order; I asked her if they had any waffle cones, she replied "we have bowls". I then asked " so you don't have any waffle cones or bowls?", she replied "all we have is bowls" in the rudest manner a person can speak. I said " ok" and then asked for a few samples which she seemed offended by, for whatever reason. She gave me 2 samples and then walked away on purpose for 3-4 minutes (I think she was hoping that I was going to walk away but I did not lol). She returned, minutes later and I asked for 2 more samples, she gave me the samples in a very sloppy way and then walked away quickly before I could even order! When she returned again (minutes later) I then tried to order but she refused to serve me! She said that " I look irritated" so she didn't feel comfortable serving me anything. Which was extremely ironic given the fact that I was obviously SO uncomfortable and confused by her awful attitude and actions. I then asked for her manager and she told me that her manager would be right out. I waited for 16 minutes. She finally came back and told me that her manager wanted her to serve me because she was busy closing up....?! I then calmly ordered 2 scoops of the coconut crème gelato. I was honestly afraid that she was going to spit in my gelato so I tried to watch her closely. I then paid her $7.42 for the gelato and she pretty much through my change at me. I still remained calm at this point and just asked her what her name is. In which she replied " it's Cierra" and under her breath whispered " you d*** cracker b***** I was honestly waiting for a tv show host to pop out and tell me that I was being Punked or something. But nope, nothing. UNREAL. I think that it is safe to say that this employee is not professional, nor does she care about the current or future success of this business. I am definitely going back tomorrow morning to speak with the manager about this.
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September 2022 by Aleah Fine
Coffee: excellent (when made properly) Service: brutal to say the least. At 7 in the morning, before heading off to the airport, we wanted some coffee and instead were presented with an employee with no desire to make the correct coffee or provide us with the appropriate coffee order. I understand having a bad day, but this was unacceptable.
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March 2021 by 969franko
They sent me a $10 Free Play for updating my email......but my card had expired so I would have to come in get my card updated....but can't get the Free Play that day....so I would have to come back again. They really don't care and why am I surprised,
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March 2021 by Edward H
I’m a Chairman which supposedly is the best card !!! at Live and it just keeps getting worse !!! I have lost hundreds of thousands there. I get $80 a week in free play !! If you are coming to Maryland and in particular if you bet bigger don’t come to live. I’ve never won over $7,000 yet I watch the same kind of players betting from 50 cents to $2.00 winning tens of thousands. The Restaurants that are open prices are ridiculous and the food is terrible. Edward Hanson Chairman member 1127388
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February 2021 by 868brang
If I could give a 0 star I would. This place is insane. We had a room here and wanted to eat drink and gamble. So they gave us a comp to eat and we couldn’t use it bc there were 3 hr waits at the restaurants and this was 730 and everything closed at 10. When asked if they could switch it the told us order the food to go. Lol we were not trying to do that so we settled with burgers. That’s ok too. Then me and my wife were playing and drinking and having a good time. We went out to smoke and the security here would not let my wife back in. They said she wobbled a little to much. Lol really then not to mention I explained I had a room there and asked if they could escort us to the room. There response was crazy it was 18 degrees outside and icy and with police surrounding the building they told us we had to walk around the whole building outside to get to our hotel room. A lot of things could have went wrong here I do not recommend this place if your looking to spend a fun might drinking and gambling. I highly recommend mgm for this type of fun.
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February 2021 by markmM650CU
This casino is HORRIBLE!!!! YOU have to pay for your drinks while gambling!! There is no where to purchase alcohol other than the waitresses that take up to an hour to get to you and 30 minutes to get back to you!!! Its a joke and don't recommend it to anybody EVER!!!!!
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February 2021 by 1961BRebecca
My husband and I are regular visitors at Live, but it’s become nothing but a waste of time and money. I see jackpots hit every once in awhile but it’s always the same people who spend $20 $30 a hit and the jackpot aren’t even that big. I see people bored nobody looks like they’re having fun. The bathrooms are filthy! My win loss last year 2020 was $11,000, and to this day I’ve won nothing. NOTHING!!! I use my players card I get no perks they took away military appreciation day... when I asked about that they said we must play so much to get the military discount and perks. This place has become such a big rip off. I used to invite friends with me to visit Live but not anymore it’s actually embarrassing and I will never recommend this place to anyone anymore. I live in York PA, they’re currently building a Hollywood casino in my city and when that opens.... GOODBYE MARYLAND LIVE!
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July 2020 by Erik W
It is located inside Live! hotel But the Gelato is so delicious. It’s $7 per cup which is okay. But I love the Atmosphere
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January 2020 by A Wall
I have yet to try anything within their dessert display, but the cupcake I bought for someone said it was moist!The coffee is Starbucks, so can't really go wrong with that. The employees are a bit...well, not in a hurry. There were two behind the counter, one was making a drink for my friend and the other was doing busy work. I stood by the register waiting for someone to take my order. It ended up being the girl who did my friend's drink. Good thing it's not busy whenever I come to visit the counter.
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December 2019 by Kimberly B.
They donated desserts for a charity event. Christmas themed cupcakes and extra large variety of cookies. The desserts were totally a hit. This is tucked inside the hotel lobby. Service was quick and excellent. Everything looked super yummy. I didn't get a chance to try any coffee but I see they serve Starbucks and can do special drinks.
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December 2019 by Google user
Went to take my boyfriends parents there since it was their first time at checking out the new hotel and all. The young African American girl (Maybe early twenties) Was working by herself and clearly no line. As my boyfriends parents aren't very good in English, it took a little time placing our order and all. She seemed to rush us to make a decision (again NO one else was in line) And then upon leaving, my boyfriend asked for to-go lids and was ignored while she giggled and laughed with a casino worker that came to chat with her. So after completely ignoring him she grabbed it himself. She made a smart comment and rolled her eyes. Very \\\"Professional\\\" people you have working in such a nice hotel, huh?
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October 2019 by Ari Rae Martin
Went to take my boyfriends parents there since it was their first time at checking out the new hotel and all. The young African American girl (Maybe early twenties) Was working by herself and clearly no line. As my boyfriends parents aren't very good in English, it took a little time placing our order and all. She seemed to rush us to make a decision (again NO one else was in line) And then upon leaving, my boyfriend asked for to-go lids and was ignored while she giggled and laughed with a casino worker that came to chat with her. So after completely ignoring him she grabbed it himself. She made a smart comment and rolled her eyes. Very "Professional" people you have working in such a nice hotel, huh?