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January 2024 by Tammi Jennings
Jamin was very professional and knowledgeable about all of their mattress selections! Mattress shopping has changed alot, and he made my experience stress free. Highly recommended.
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December 2023 by joey everdeen
Need a great new mattress with excellent customer service and great prices? Go to the Arundel Mills Mattress Warehouse!We went back to buy a SECOND mattress and foundation because we were so satisfied with our first purchase a month ago. Our sales representative,Kevin, took care of all our questions to ensure we got the right bed for our needs. For any issue that came up he promptly resolved it without any inconvenience to us. Thank you Kevin.
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December 2023 by Raven Johnson
I had a great experience purchasing a mattress from this location this past summer. I was assisted by Kevin. He was very knowledgeable and helpful with addressing my specific concerns. He was a bit pushy with trying to get me to place a deposit when I simply was not ready to do so (I am very methodical with decision-making so I take my time). However, it is a business so I get it. Overall, I would recommend Kevin if you're on the market for a new mattress. He was professional, kind and extremely well versed.
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December 2023 by Hope Bell
I recently had the pleasure of visiting this mattress store and was fortunate to come across a truly outstanding salesman named Lonny who provided an educational and informative experience rather than a pushy sales pitch. His approach left a lasting impression and made my mattress shopping journey an enjoyable one.From the moment I stepped into the store, I was greeted by a warm and friendly demeanor that instantly put me at ease. Unlike other salespeople I've encountered in the past, he genuinely seemed interested in helping me find the perfect mattress tailored to my needs and preferences.What struck me most about Lonny was his deep knowledge of mattresses. He patiently walked me through the various types, explaining the differences between memory foam, innerspring, latex, and hybrid options. He took the time to understand my sleeping habits, body type, and any specific concerns I had, ensuring that his recommendations were personalized and well-informed.Rather than simply presenting the most expensive or popular mattresses, he guided me through the pros and cons of each option, discussing factors such as firmness, support, and durability. He even went the extra mile by explaining the science behind different mattress technologies, helping me make an informed decision based on my individual comfort requirements.What truly set Lonny apart was his commitment to transparency. He provided detailed information about each mattress's construction, including the quality of materials used and the manufacturing process. He never hesitated to address any questions or concerns I had, always ensuring I had a comprehensive understanding of what I was investing in.Throughout the entire process, there was never any pressure to make a quick decision or upsell to a more expensive product. Instead, the focus remained on educating and empowering me to make the best choice for my sleep needs and budget. I left the store feeling informed, confident, and grateful for the exceptional customer service I had received. I highly recommend seeking out Lonny if you're in search of a knowledgeable and customer-oriented shopping experience.
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December 2023 by Diiaannee P
excellent location to buy a mattress. We had the pleasure of working with Lonnie for a purchase and exchange, he is friendly, professional and knows his mattresses! Would recommend this location...
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November 2023 by Fran G.
The Arundel Mills Mattress Warehouse is a great place to go when looking for a mattress. Kevin greeted my son and I immediately as we entered the store. The bed we were searching for was for my son. He needed the experience of trying out beds and Kevin walked him through the whole process showing him different types and letting him try them out - multiple times until he was sure! The professionalism, product knowledge and respect shown by Kevin is lacking in many establishments. From sales to delivery Mattress Warehouse came through for us! Thank you Kevin.
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November 2023 by Renee Smith
This was first mattress purchase and I was really anxious about doing it right. The store manager Kevin was a breath of fresh air. He had a calm demeanor and was very patient with me. I felt like I made the best decision purchasing my mattress from this location.
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August 2023 by Cheri Nelson
Kevin & Lonny are FANTASTIC salespeople! They made me feel comfortable, were SUPER knowledgeable, and EXTREMELY patient. I will definitely be coming back should I need to add anything. I appreciate them both so much. Thank you for a memorable and professional experience!
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July 2023 by Phelicia Taplin
Excellent customer service with Kevin, the store manager. I had a wonderful experience selecting a new mattress. I am very happy that Kevin was able to assist me. I would definitely recommend Mattress Warehouse and ensure you ask for Kevin!
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July 2023 by carmen diaz
I highly recommend this location if your interested in a new mattress I had a wonderful experience at this warehouse with my sales rep Lonny! He Gave my husband and I some great insight on the type of mattress we would both feel comfortable with. We left with excitement for our new mattress that we hope to keep for many years to come thank you LONNY your the best!!!!!!
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July 2023 by Jennifer Stukey
Kevin, the manager, was a wealth of knowledge! He listened to us, took time with us, and really helped us find the perfect bed. Thank you!
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June 2023 by Josephus West III
I was looking for mattresses for my children and Tammy was very helpful and explained the products/services Mattress Firm offers very well which led to me making my purchase here.
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June 2023 by Harish Jayaraj
Very well kept store. The sales team is excellent, knowledgeable and provides with all the details to every question posed. Extremely good experience. This is a second experience of buying a mattress from the same store. Kevin is super awesome!!
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May 2023 by Robert Kight
Kevin and lonny were outstanding in knowing how to help us find the perfect mattress with our medical needs. I highly recommend shopping here before anywhere else. We previously had a westin bed king size and found a bed just as comfortable to that with their help.
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April 2023 by Elliott Savoy
Kevin was awesome. I was the only customer so we had time to really talk about the different qualities of beds. Not once did he try to upsell me. I ended up with a Beautyrest Black Firm. It felt great in the store but once I got it home it was too firm! I definitely think I have to exchange it for a medium firm. Still great service??
