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December 2023 by Hillary Mc.
I would avoid using this location for Amazon returns. I used their Amazon return services two weeks ago and my items are no where to be found. No tracking numbers, Amazon has no record of my items being checked in (even with my Staples return receipt), and when I called this location to find my packages, they didn't offer any help.
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November 2023 by Evan Vinciguerra
Love the print shop they have going on! Had some uneven cuts on a print job (it happens), and Kenneth & TJ handled it with ease and great quality service! Those two solidified me as a return customer.
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October 2023 by Pam Sherbia
It had been a while since I visited this location but it definitely will not be the last. DaQuan was absolutely wonderful. He made sure that our check out experience was one of the best. His friendly, courteous and patience will always be an asset to Staples. Not only did he check to see if we were able to find everything, we needed in his store but as a rewards customer, he made sure we took advantage of the rewards that were available. His excellent customer service will always make the customers of Staples return again and again. After speaking with his manager, Kenneth, I understand this “excellency” in customers service runs in the Staples family. All I can say is “keep up the good work.” Thank you for a great shopping experience.
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September 2023 by E Hall
Great customer service no matter the reason for my reason. I hope the employees are enjoying an increase in pay since this location started accepting free Amazon returns.
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September 2023 by Jarmonay Nelson
Thank Darrien! He fixed my computer easily and fast! He's seriously the only one who works hard from everything and every time I've been here he's always hustling! Like I said thank you
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May 2023 by Stepback Cheese
I went into the staples in Anne arundel near the arundel mill mall and had a pleasant experience there. I had to use the copy and print machine for a work order. To my surprise it wasn’t packed or busy inside the store I was able to get in and get out. The copy and print process is pretty straightforward and I was able to get all of my needs done. The staff was very helpful and nice I was greeted at the door upon my arrival and my departure. The best times to go are between 11am and 2 pm if you have anything important going on.
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March 2023 by N GC
The staff that worked on 2/11 - 2/12 was amazing. So accommodating and knowledgeable, not to mention friendly! Took great care with printing our loved one's funeral program and obituary. Even though they didn't carry the type of paper we needed, they allowed us to purchase our paper elsewhere and still printed the programs for us. They were prompt and printing was affordable!
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March 2023 by Esi O
A very bad experience. Went to the store with kids and because we had lots of things and it was late the Cashier was upset. He kept giving me an attitude and forgot to give me an item which I had paid for. Charged me for an extra item but I couldn’t figure out which one. He called a manager and I was complaining how I wasn’t treated right and he didn’t even care. SMH
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January 2023 by Brian Wolfendale
One of the better retail experiences I’ve ever had. I ordered a computer desk and chair to store for pick up. The two up front register staff were extremely helpful and friendly, wish I would’ve noted their names as they deserve recognition. Afterwards, Kenneth helped me check out and ensured I got the best deal possible. Wish I could give more than 5 stars, awesome experience and will shop this location again.
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January 2023 by MaeAnna Hassell
The copy and print team always comes through for me when I need them. Trevor is wonderful. He works really hard and always has a positive attitude. He is VERY patient and their team would be lost without him. Lisa and the women manager were also extremely helpful.
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January 2023 by vicente gutierrez
A bad service. They don't even have Wi-Fi to be able to send emails properly, I was there for about an hour, I had to go home to send the emails, then when I arrived I asked them for help to adjust the image and they told me they couldn't because they had 18 orders . Mine were 8 pages nothing more. The truth is that what a disappointment in service.
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December 2022 by Sarah L
Went here a handful of times for prints, etc. it’s pretty simple to order online and pick up in the store. Wasn’t a lot of consistency in the quality of the prints/paper used, but they were very affordable and I’m probably more particular than most would be.
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December 2022 by Christopher Lewis
Did a fantastic job on the business cards they made for me will definitely return back to more work done
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November 2022 by Monique H.
Have all your essential business supplies Poor serviceSlow service Staff not knowledgeable Lack prioritization skills Not customer centric or oriented Clearly just here to make money. Was placing an order for a banner which took 1.75hrs and I'm still not sure it's going to look good. I asked is the image I supplied a good file to stretch 6' tall? She says yes. Then She said she had to crop the shoe off to make it fit. I asked if the image going to look crisp and not pixelated she said yes it'll look sharp and not blurry. Then it took 40mins for her to find the confirmation paper. I don't come here often and I see why
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November 2022 by Samantha Potthast
Left me on hold for a half hour (I checked) and when I did speak to someone on the phone I couldn't understand a word they said. I eventually lost hope and decided to try and different store. Very upsetting.
