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November 2023 by Kala Raab
Walked in with my husband and daughter and we were never greeted even though there was at least 8 employees with only 3 helping people. Looked around and waited to be helped, eventually sat down as I’m super pregnant. They never even looked at us. Not once. we waited for 15 minutes and then two other people walked in and were immediately helped. We waited another 5 minutes and then left. Apparently you guys don’t want new costumers or people buying phones from you. I’ve never been ignored in a phone store especially so intentionally.
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September 2023 by noura arnaout
there was a worker there helping me get a new phone and he was so snarky to my dad the entire time and had a terrible attitude THE ENTIRE TIME. it was unbelievable how he was acting like a child and i was honestly ready to walk out the store because of how disrespectful he was. i definitely don’t recommend coming to this t-mobile unless you want rude service :)
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July 2023 by Asrorjon Shukurov
We were completely misinformed and misled about the multiple sign-up promotions by the rep, Fatou Drammeh, She created our biz account when we moved from AT&T. Once the sale was done, she conveniently washer her hands off by referring us to various departments and stopped responding to our emails altogether. We are now counting days until 2 years are over.
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July 2023 by S. Jones
I've always had a good experience at this T-Mobile located in Arundel Mills Mall. Great staff!
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July 2023 by Tonyala Scott
I enjoyed talking with Takeya she helped me with my wifi box and explained how it will work and how to set it up when I get home
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June 2023 by jimomay2010
I was so impressed by this beautiful young lady Fatou who helped me switched to T-Mobile. She made it look so easy that it exceeded all my expectations. The switch was completed in no time. I hope to see her again when I upgrade to the latest iPhone.
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June 2023 by Daniel Keener
My phone was old. I got a replacement fast and easy.
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May 2023 by Caty Bee
Steve was excellent. He went above and beyond to help me when associates at other locations wouldn't. He was professional and this store was far more organized and friendly than locations I visited in Columbia today.
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December 2022 by Erika Brown
They don't go by what the tmobile website says here when it comes to returns for online orders and also give less of a return window than what the website states (14 days vs 20 days per website). Better off going to a stand alone location. We ordered a phone online and returned it at a stand alone location just a couple of weeks ago, so no, it's not impossible.
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December 2022 by Chenjing Jiang
The representative didn't miss every opportunity that he can possibly sell the products to me. I brought a new device but declined the protection plan. I was charged for the protection plan for the next few months. Called T-Mobile customer service and they said they can't dispute it since it's been on the account for months. Maybe I misunderstood something, lessons learned.
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December 2022 by Rosemary W
I worked with Ashwin today at T-Mobile at Anne arundel. I was extremely impressed after having had a traumatic experience at the Olney Maryland T-Mobile center on monday. This experience really renewed my faith in T-Mobile and I've been with T-Mobile for 17 plus years. To be honest before I came to this location today after the horrible experience that I had on Monday I was ready to leave T-Mobile and go to anything else. Thank you Ashwin for providing a great experience for me. Rose
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November 2022 by akhigbe imafidon
Very racist. Met a white guy working at the first table went to him to ask questions and he was rude zero courtesy and mean. I was so irritated I ended up leaving without buying the plan I came for.
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November 2022 by Chris Temple
Every time I go to the store the sales people are excellent and very helpful. Highly recommend this particular score
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October 2022 by Monique H.
The T-Mobile associate Takira gets 5 plus STARS!!! She was awesome!!The phone tech that was supposed to help her needs to be retrained.. she and another in store rep figured out the issue and I was well on my way. Devices ordered and arrived Netflix - I tried accessing Netflix at home and it asked to update payment info. I called 611 and spent nearly 2hrs with Netflix team and a T-Mobile tech person to make me primary acct holder and reactivate Netflix on my profile. This should not be an issue a customer experience. Somewhere in the programming of acct changes and selections an alert should flag the acct to reestablish primary acct holder status and reinstate Netflix permissions etc.
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September 2022 by Vanisha Owens
Always an easy experience here. The aesthetics of the store is 10/10 and the employers are always friendly and quick to assist.
