Tower Federal Credit Union is highly regarded for its friendly and helpful staff, making the loan process pleasant and easy for customers. Many long-term members appreciate the knowledgeable and professional service they receive, whether it's for refinancing loans or resolving account issues. The customer service is consistently described as top-tier, with staff members going above and beyond to assist clients in urgent situations. The branch is also noted for its great location, ample free parking, and convenient lobby hours. However, some customers have experienced frustration with occasional ATM outages on weekends and have suggested improvements for maintaining cleanliness around the ATM areas. Overall, Tower Federal Credit Union is recommended for both new and existing account holders due to its commitment to customer satisfaction and support.
I had the best experience at Tower. Opening an account was fast and easy. The staff were friendly and welcoming and did not appear to be in a hurry. They were patient with me and made sure that I understood everything before I left.
May 2026
This is a wonderful credit union. Staff are friendly and knowledgeable. 27 years of great service and products.
May 2026
First time in this location. What a wonderful greeting from the gentleman at the front desk. Ms Grant also welcomed us with a friendly smile and assisted us with opening a checking account and ATM cards. My wife and I were totally satisfied with her efficient and expeditious service. Many thanks!!!
