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August 2023 by enock addison
Please a lot of people are complaining of the same problem: “closing time,” but this location is not following it. It says 8.30 pm, I came there on a 30 minutes trip, got there before 8.30 pm and still couldn't pick up my online order. I really needed it, besides, I wasted fuel and time. Please just update the closing times constantly, so that we won't have to be frustrated! Thanks.
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July 2023 by Brian
Supplement store with all the things you need
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May 2023 by Muang
I came here to buy prime hydration at 7:30pm and the door was locked and the store closes at 8pm I even saw a worker there but she didn't even unlock the door even though it is suppose to be open.
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March 2023 by Raquel Cunningham
I have shopped at vitamin shop for over for over a decade, and the Hanover store specifically over five years. Needless to say, the current manager is the worst and lack customer service loyalty, and is extremely racist! For example, I do not shop online, and my twenty percent off coupon was denied in the store for the first time ever, because it stated,” online only.” Surly, this management is completely oblivious to the economy, and my in store shopping benefits the employees more than me!! Furthermore, the coupon system is the only reason I shop vitamin shop. Not to mention, they have too many shenanigans regarding price matching. So, they need employment, I don’t!! Therefore, they should have been eager to except my coupon. Instead, I was aggressively banned from all vitamin shops. Unfortunately, they need to close this store indefinitely, because the employees are unskilled and bias.Consumers, please be advised, that the company’s apology is a disingenuous adlib response, and complete double talk. The district manager Levy has ZERO regards for certain customers, and condones the gross store experiences. For example, Levy never personally honored my call back request, and I’m long time customer. She’s completely satisfied with the brutal unprofessional customer service experience, in the Hanover store. Dear customers, please consider shopping elsewhere, anywhere. Remember, you can buy the same products cheaper. Certainly, these jobs should be outsourced offshore and the store PERMANENTLY closed due to shady customer service/management!
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March 2023 by Janelle Rangel
If I could leave zero stars I would. Their bags of optimum nutrition protein powder are ONE HUNDRED SIXTY DOLLARS!! I went to Costco and bought a bag identical for $63!!! Even Walmart sells the same container for TWENTY dollars less! They would not price match to Walmart. Don’t go here unless you enjoy throwing money into a trash can and lighting it on fire.
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January 2023 by Jada Scott
As a previous customer has mentioned, this location does not adhere to the hours listed on the door/online. Today for example, the hours are listed as 10:00 AM - 6:00PM. I attempted to go in at 12 but the doors were locked. Please update your hours so people don’t waste their time driving to your location.
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December 2022 by True Review
website says save 15 percent if you pickup in store,yet if you're standing in the store, u can't order it and take it home. You have to wait 2 hours after ordering it before u can get the discount, so now i dont buy anything today or any other day for that silly policy.*Also, make sure you price check products before buying them here. I've seen the exact same product, such as creatine same size, same brand same everything $35 more expensive here in comparison to GNC.
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December 2022 by Adam Levine
This location stays closing early. i.e. closed tonight at 6pm instead of 830pm as listed. Very frustrating for someone with a busy day schedule.
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December 2022 by Tea Cope
For all your health needs, definitely a great place in the staff are really knowledgeable
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September 2022 by Ann Williams
Staff unfriendly uneducated on the products. Unwilling to engage or look up the products which would produce more sales. Immature store manager who should be working somewhere with limited public interaction.
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September 2022 by Rena E.
I am not sure why I still patronage this location. I only occasionally visit this store when I need something right away. They rarely have everything I need.The store is clean but the staff member that I have encountered the last two times that I stopped by this location is not friendly. She was very chatty with the person before me but somewhat acerbic in tone when assisting me. Instead of roaming around the store aimlessly, I thought it would be easier to request assistance. I am not sure if that was an issue but it appeared that way. I will stick with online purchases or visit another location.
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December 2021 by Santana M.
Came in today around 12:15 and was not greeted or asked if I needed help. I was the only one in the store so they weren't busy. One girl is standing front and center at the register, looked right at me and didn't speak. The other employee is sitting on her behind reading a magazine to busy to look up. After 3 minutes of looking around with no help I decided to leave and spend my money at a different location. I won't be back.
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December 2021 by Stacy Wilson
Ok is the best review I can give
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October 2021 by Tahira Harrison
Staff was very knowledgeable of their products and very helpful. Checking out was quick.
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July 2021 by Jeffrey Totten
The staff is not very knowledgeable of the products and the customer service is not very good either.
