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March 2024 by Noah Pielert
The person I spoke to on the phone was friendly, however they informed me that they would not give me an estimate to have a dent repaired since I was going to self pay.
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March 2024 by Taprina Jackson
I had a bad experience. They lost my wheel lock key. They attempted to send me on a 2 hour drive, in rush hour, in hard consistent rain with a flat tire. Tire light came on right after I picked up my car (I made it to the business next door before having to turn around. Tire was flat due to a nail when I picked it up but the nail wasn't in it the day before when they checked my car and told me it was ready for pick up. They wanted to plug a tire that I just purchased 4 months ago.
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March 2024 by Larry Larry
Just had my car repaired at Caliber Collison in Havre De Grace, Maryland. Emily and her group could not have made the experience any easier or problem free. From the rental car arrangements, to the daily updates, and getting the car fixed on time. Seamless, painless, and no excuses. I would recommend Emily and her people to all that ask.
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March 2024 by Stephanie Seitz
Repair was done well and delivered before the date promised. Great experience!
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February 2024 by Valerie Valerie
Great service and kept me informed throughout the entire process!
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February 2024 by JM
I couldn't ask for anything to be more perfect. Everything went very smoothly. Great customer service Great work
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February 2024 by Kevin Gebhardt
Excellent customer service. Promised date delivered before. Always stayed in touch with us. Excellent job.
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February 2024 by Dan Bradshaw
I couldn't be happier about my experience with Caliber Collision. Great work and customer service. Emily was extremely helpful throughout the entire process and explained everything about work being done. She also kept me informed through the repair with updates on the progress. Very satisfied, thank you to the team at Caliber Collision
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February 2024 by tony shumpert
The best place to get your vehicle repaired
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February 2024 by Ziggy Antonik
This place is too notch!!!! Emily IS both professional & compassionate. Just what you hope for, in this type of situation!!!
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February 2024 by James Poehlman
Everything was ok.
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February 2024 by VP-45 Pelican Association
Great experience, Emily Lieske is a great representative of Caliber Collision due to her professionalism and customer service
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January 2024 by Stone
In December my car was hit and had totaled the entire rear end. Our insurance company had directed us to Caliber Collision and they were amazing! Emily was the best person we had encountered throughout the entire experience. She got us an appointment in a week for an estimate and then repairs, kept us informed on the process and state of the car the entire time, and was friendly during the entire process. The team at Caliber fixed my car in 1 week and had me back on the road. Couldn't have asked for a better place to get my car fixed. Thank you Emily and the team at Caliber.
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December 2023 by Sarah Albowicz
Great job. Everyone was so nice and communicative. Rachel kept me updated every step of the way. Steven did an excellent job detailing once everything was repaired. I haven’t seen my car look this good since I bought it!Will absolutely return here if I need any future repairs done.Update 12/17/23:The first time I used my air, glass shards blew out of the vents because they were not thoroughly cleaned after the windshield damage.The flashing around the windshield isn’t properly secured either as there are random plastic pieces just sticking up obstructing the blade itself.Additionally, my passenger side wiper blade is not functional.I have contacted corporate and will hopefully be getting in touch with the shop directly tomorrow to get this remedied ASAP.Honestly I’m really disappointed. Everyone is very nice and kind but this is the third caliber location I have used and each time, something isn’t done correctly or completely.All the niceness in the world doesn’t get my car fixed correctly.I will not be using any caliber locations after this. I have had too many negative experiences.When I wrote my initial review here, I was literally in the process of picking up my car after the initial repairs. I hadn’t had time to really examine the car. After these issues became apparent, I wanted to be sure to update my review to reflect my actual experience.Hope this helps someone else make a better choice with regard to their repair shop.Update 12/28/2023:Caliber was very responsive and promptly brought my car back in to make the repairs on the issues I brought up. I just picked it up for the second time today. The issues I had were fixed to my satisfaction. However, now there is a problem with my temperature control that didn’t even exist before I dropped it off the most recent time. The car only blows out heat when the temp is set to HI. If I put it on 75 (which is the temp I usually have it set at in the winter because it comes out at a comfortable, warm temp) the air is blowing out cool. This is not how it functioned prior to my dropping it off at caliber this most recent time.Once again, I am going to have to give them the opportunity to remedy this issue.I’m really irritated at this because there was no issue with my temperature control prior to caliber working on the vehicle.Service: Painting
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December 2023 by Kirsten Kleinicke
Emily and Eddie did an amazing job getting my Jeep fixed and back on the road! They kept me updated and answered my questions before I could ever ask them. Thank you Caliber Havre De Grace!!
