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March 2024 by James Ireton
I had put in a order for tenders and a sub, but because it was on two different computers they accidentally forgot about the sub. I noticed it, and said something to the big manager, (I keep forgetting his name, but I think it's Lenny) and he had them make it. I wasn't at all upset, things happen. I just pointed it out. For the confusion, the General Manager (Lenny?) gave me a free sub on him the next time I came in. THAT's customer service at it's BEST. It was unprompted, and I am very thankful for a store that takes care of it's customers. Thank you guys, from here on out, that's MY Royal Farms store.
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February 2024 by Anthony
The chicken here was nasty, greasy, burned, way overcooked. Wish any of the local royal farms cared at all to not ruin their chicken
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February 2024 by Amanda G
The cashier was the sweetest thing and so nice
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January 2024 by Eleicia Henson
Excellent service and always greeted with friendly faces!
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December 2023 by Rena Walker
Last evening I went in to buy milk. Cashier said that it was $2.29. I gave her a $5 bill and she gave me one dollar and change. I said I think the change is wrong. You said $2.29 and my change was only one dollar and change. She got very nasty printed the receipt practically threw it at me and said see the change is $1.71. OK I see that but you said the milk was $2.29 and here it says $3.29. She insisted she was right and was extremely rude and had NO customer service ability. She said she was the manager. So I just left with my milk. Sad because I am new to the area and that would be a convenient store to shop at, but I doubt I will go there any more.
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December 2023 by Shane Comstock
This royal farms is amazing! Lance the manager has awesome positive energy and his team of managers is TOP NOTCH!! Best costumer service in Harford county...HAnds down thanks guys....
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December 2023 by Mike Lee
Best customer service I’ve ever experienced!!!!! Beyond impressed!!!I’ll remember this experience for life.They go above and beyond here especially Lance!!!BEST ROYAL FARMS STORE BY FAR
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December 2023 by rachel jones
There was a male cashier working who told the same corny joke to me and the 2 other customers ahead of me. I was having a rough day and his joke made me chuckle thank you for making me smile today :)
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October 2023 by Lisa Roberts
This location is easy to get to. I am a rewards member so I paid about 9 cents per gallon less than the other gas stations nearby. I also love their western fries and Chesapeake sauce.
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October 2023 by Lisa D.
This is the best Royal Farms that I've ever been to. The staff is always very pleasant, efficient, and remember their regular customers. The food is always fantastic, fresh, and correct. The staff is always present at the front counter for those who don't need self-checkout, which is definitely helpful when you need to get in and out.
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September 2023 by Abc Xyz
Rude staff one called me sunshine then insulted my intelligence as I was at the self kiosk. No need for that and very demeaning. Wish I got his name to add to this review. Sad sad boy in there.
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August 2023 by Christine Z.
The food I order was horrendous. The fries was greasy and soggy, had a weird smell. Like almost like plastic smell like. I order a spicy chicken sandwich and wasn't told they changed the order and left the area. They just gave me a fried chicken breast as a substitute which was dried and flavorless like a cardboard. On the other hand, my mother had one thigh fried chicken pet and it was somewhat decent. I threw my food out as I couldn't eat more than a couple bite.
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August 2023 by Victoria Horne
Bad service. I usually pay to cross Hatem bridge just to get good service. The cashier today was terrible, nasty to customers, literally tossed my change in my hand then became combative. I returned everything I bought and went to the one in Perryville. I refuse to play any part in her getting a paycheck. Awful service. The black young lady cooking is always pleasant .
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August 2023 by The Lidkes (Noah - Marie)
Went into the location to get a late dinner when I placed the order I ordered 2 crispy chicken salad subs and 1 turkey and cheese 1 chicken salad was supposed to be with pepper jack and lettuce and pickles the lettuce was half brown and wilted barely any lettuce and then the pickles like 2 pickles had to add more when we got home. The 2nd chicken salad sub was supposed to be provolone cheese the employee ignored me talking to him, I had to ask him several times about the cheese and tell him it was provolone, and he put American and then looks at me in the eyes and lying to my face saying it's provolone when clearly it was American and square when provolone is rounded. 3 the turkey and cheese was supposed to be turkey and provolone, and again he put American and lied to my face saying it was provolone along with the half brown wilted lettuce and half dead tomatoes. This location I have never had an issue with before till tonight/this morning, the guy in the deli was the talk black guy with the gold cross and look like some scars from burns on his face. What made me mad the most is I have worked deli and know the difference between provolone and American looks color taste and smell and texture and whether it's smoked or non smoked and I must ask why lie to my face after I asked you 4 times stating it was provolone, and you ignore me 3 of the 4 times I asked till I had to raise my voice a little, and then he got ignorant with me.
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August 2023 by Matthew Stark
I'm to the point I can't stop at Royal Farms anymore for coffee or breakfast. They never have anything you want they're always out of stuff, they never restock things. And it's almost as if nobody works there anymore. How can you not have creamer for coffee? Read the ingredients on everything they had not any of it has cream in it, actual cream. I'm tired of living in a world where the food isn't really even food. And don't get me started on that chicken you'll be running to the toilet before you're even done.
