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June 2021 by Google U.
DO NOT shop at DTLR. If you enjoy being berated or completely ignored, this is the store for you. I guess the the employees (especially the older lady at the register) feels that due to their local clientele, decent customer service isnt a requirement. Theres plenty of other shoe stores (including the other two in the shopping center) worth mine and yours hard earned money.
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February 2021 by Gus Pasha
I always enjoy my experience at this store. They provide excellent customer service.
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December 2020 by Hunn D.
The store manger Ms. Paula is VERY unprofessional and disrespectful. I wasn't treated fairly nor was I able to get to to tell me the store number so I can complain to someone above her. The other employee on the other hand were very mature and helpful. I will be emailing DTLR headquarters to have further actions taken. I went to spend my hard earned money in there and got treated with disrespect.
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February 2020 by Michael A Monroe, Sr
Expensive
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January 2020 by Joan Lindsay
That my . Favorite store
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July 2019 by Lavel Logan
Came from Annapolis Maryland to pick up some shoes.... The staff was very very polite one guy with the long dreads was super helpful can't recall his name??\\u200d♂️??\\u200d♂️ but Chris at the register was very polite...?? you all should teach your other stores how to be polite specially in Annapolis Maryland because that store has no type of friendliness...
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June 2019 by Ricardo Stewart
I didn't consider me being the one downtown but the one I was at was really nice Dad a good selection of shoes socks casual shoes that got the works in there it's a good place yes I've recommended
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March 2019 by Helen Storey
They had a great selection of shoes for toddlers and kids. Mine needed all black b/c of school rules and they had multiple shoes to pick from.
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December 2018 by sub cool
Worst customer service. 1 girl was very nice and the other 2 looked like they wanted to fight my daughter, and kept making noises to annoy us im guessing
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October 2018 by Carl Coley
Fresh urban styles when it comes to clothes, caps, jackets and especially the sneakers. Staff are very relaxed and can assist u in matching your hoodies, sweats, Jean's, t-shirts. Jordan's, timbers Adidas ,uggs they got it.
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August 2018 by Calvin N.
DO NOT BUY ANYTHING FROM DTLR!! They do not give you CASH refunds even if you have a receipt and return item same day. They will give you a gift card!!! I purchased my daughter a pair of shoes today and realized they were the wrong color. I went to return them less than 20min later and the Store employee told me that there are NO CASH refunds! I was NEVER told about this policy before I purchased the shoes! I was barely even spoken to when entering the store! I had to go and ask for help which I regret now! I feel like I was ROBBED today shopping at this HORRIBLE establishment!! They should be put out of business!! Never ever shop at DTLR
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July 2018 by L-Boogy Allen
I purchased a pair of Nikes that was the wrong size and when went in and exchanged them the first time they just simply exchanged it with my receipt. But I noticed that I didn't have the receipt in my bag when I got home but I ain't think nothing of it bc I didn't plan on returning them again. I went in a 2nd now to get my money back but without a receipt they were able to look me up in the computer and locate the receipt I signed off on during the first exchange. Paula with her gorgeous self had no problems with going through the system and doing the return. Most locations have people that don't care... in my opinion probably wouldn't go through the steps to get a customer their money back but I'm satisfied and will continue shopping there!!!!
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March 2016 by Brittany Sands
Don't not go their they have bad customer service and they lazy don't want to look up a shoe size over the phone lazy
