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May 2022 by Anthony Brown
Great experience, reasonable price would definitely do business again!
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August 2021 by Donald Blue
Made an appointment, never showed...
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January 2021 by Ricardo Rose
I called Royce to take my TV for repair. I waited until they were opened and called on a Saturday to make sure I was going to the right location. I called twice and wasn’t made aware I needed to have cash. I unload my TV and Royce had his assistant to help me get that TV in the shop. So I see a sign that says you have to leave a non refundable $60 deposit. Fine but he wanted cash, because his debit/ credit card machine didn’t work. Sadly that’s not my fault nor do most people carry cash unless you are made aware in advance which I wasn’t. Royce wanted me to go to an ATM to get cash and come back for him to check out the TV. I refused and I took my TV and was able to get Rafael to come to my house pick up my TV repair it and return my repaired TV the same day! Don’t patronize this business unless you have cash on hand to pay for services. Sadly he seemed like he didn’t care about whether he got your business or not. Find another TV service repair shop for better service and customer service! I have never posted a review but the horrible customer service experience I received was worthy of a review.
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January 2021 by Nettie P
I called for an in home estimate and paid the $55. The repair guy said he would follow up with me and come back with another worker for further diagnostic testing. It has been about a month now with no return. I keep calling and the guy says that he is still trying to get a hold of another guy to assist him ? This company has only one man working all the jobs whom is clearly overwhelmed. When the guy was at my house his cell phone was constantly going off with people calling about repairs. Now when I try to call the phone calls are going to his personal cell phone which his voicemail is now filled up and you can't leave a voicemail. I just give up! I'm out of my $55 deposit. I will just trash my TV and buy new one. Hard lesson learned.
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January 2021 by shawnbb73
Called the number to ask a question or make an appointment and it goes to a voice mail that is full. Great business practice to have a full voice mail box. Read the reviews of this place before you consider getting a TV repaired here. I like most others will go somewhere else.
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March 2020 by Michael Rick Carter
I had a problem with my 60 inch 4K TV prior to going to Royce's I went to two other shops and they turn me away because they couldn't fix the problem I was recommended to Royce's by friend and Royce's fix the problem. I haven't had no more problems with my TV ever since. I want to go to no other shop other than Royce's TV. I will recommend this shop to anybody that is reading the review.
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October 2019 by ben baca
Took my TV in for service. Was told that it was repaired and charged me over $250 dollars. I took the TV home and the same problem was still happening. Took it back and was told that they would check to see what the problem was. Received a call a couple days later saying the TV was working now. Took it home and again the same problems was still happening. I paid over $250 dollars for nothing. Stay away from this place because they lie and still never fixed my TV! Terrible terrible experience.
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June 2019 by Anthony Saunders
Royce's TV sales and repair service is awesome! Mr. Royce is very nice, very knowledgeable, and very honest! He tells you just like it is. If it can be fixed he'll let you know. If it can't be fixed and it's not worth your time and money he will let you know that as well. And to top it all off, his prices are super reasonable! I highly recommend Royce's TV and I will definitely use him again in the future and refer as many friends and family to him as I can.
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June 2019 by Elizabeth Porter
I've used Royce's for TV repairs for years and had always been extremely satisfied with their thoroughness and pricing, but I was more than pleasantly surprised to use Groupon and EBates to reduce the already great price on a new set! Finding a reputable place who directs you to coupon savings when I didn't even know they were out there wins my business any day of the week! - L Porter
