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“I recently received outstanding service in the Suitland/Temple Hills/Marlow Heights area, and I felt compelled to share my experience.
Every staff member I encountered was extremely helpful and professional. I interacted with four gentlemen at different points during my visit, and each one contributed to making the experience smooth and pleasant.
The supervisor—whose name I unfortunately forgot—was truly exceptional. He had a Louisiana accent and carried himself with a level of professionalism and care that stood out. He is, without a doubt, a top-tier supervisor.
Mr. Michael, my service representative, was equally impressive. He was gentle, kind, and highly professional throughout our interaction, ensuring everything was handled with care.
I also want to acknowledge the two other gentlemen who assisted me—one who finalized my service and another who handled my equipment. Their support did not go unnoticed, and I sincerely appreciate their help as well.
If possible, please extend my gratitude to the entire team. Their commitment to excellent customer service truly made a difference”
“Jacky was very very helpful I will definitely recommend more people to come to extra space ,she also deserves a promotion because she has great customer service skills.”
“Janet was wonderful to work with. She was very helpful and informative. She took her time to show us different options and al though she was filling in she really did make us feel taken care of. The unit itswlf was clean and ready for move in and i would recommend this company to anyone in need of a easy storage experience”
“Great storage facility with excellent service. I had a fantastic experience working with the manager, Desmond. He is by far the best storage manager I’ve ever worked with, always professional and attentive to customer needs.”
“Nothing but good things to say about this location. They always go above and beyond my expectations! They originally reserved a mid-size car (a Malibu), and the look on my face must’ve said it all — I was not feeling that Malibu. They immediately upgraded me to an updated Charger, and I absolutely loved it!”
“Becuase my experience at Hyattville Truck rental was great I tried to rent a normal car at Wheaton Veirs Mill while my car was getting fixed but I cannot say anything positive about customer service as a senior who needed to be shown the ropes of a new car since I drive A 2012 vehicles . Very friendly staff but zero professional and thorough communications .”
“5 stars for Bryan! The entire U-Haul computer system was down, the line of irritated customers was growing, he had to politely turn away customers whose transactions couldn't be handled without a computer, and any transactions that could be handled without the computer had to be done by a pad of paper and a cell phone. Bryan handled all of this while taking calls from customers and taking calls from other U-Haul stores to guide other employees through the computer-less mess. I can see why Bryan has earned his position of General Manager!”
“Everett B. the General Manager made my day. It was a Holiday and if he wasn't there to fix my problem. I would not have been able to rent a truck to help my daughter move out. It was the last day she could leave without owing more money. Thank you, Everett for going above and beyond for my family and I. Many Blessings upon You”
“I’m happy I choose this location over the other 3rd party locations that was closer to my move. Thank you to the kind, friendly staff and manager for making my rental experience a breeze. Everything was simple and prompt ! Keep up the good work.”
“Purchased a cargo van to pick up chairs and tables for a graduation celebration at a clubhouse in Brandywine MD. It was just a great ideal to use their truck than enterprise it was much less.”
“The reception experience was excellent, and the staff were very friendly and cooperative.
The car was in very good condition, and we didn’t face any issues during use. They also explained everything related to the tracking and usage in a simple and clear way.
I’d like to thank them and the whole team for their professionalism, kindness, and great support.”
“I was really stressed about having to move out of my apartment before my new one was ready...the manager Brittany was so helpful and patient with me...she really made my day. The storage unit was so clean and surprisingly smelled really clean too. I'd never used a storage unit before and got a little confused but there was an employee there I believe his name was Brandon he was so nice and explained everything to me and walked me through it...who knew such great customer service could exist in Forestville. The team at the Forestville self storage is amazing and I will always come here for my storage needs. Thank you!”
“Rosa was such a helpful person even under my last minute changes. VERY ACCOMMODATING. She adds professionalism to U-haul. Even the young man helping me for pickup was patient and understanding. I appreciate the service I received. Keep them, especially dealing with the public. Thanks again... im a happy camper”
“My experience with this particular U-Haul location, is that I was treated like they value my patronage, they value me as a customer.
I rented a small size box truck to move my personal property to a new place, it was explained to me by the nice and friendly clerk the policy when I return the truck back during after hours but I forgot to use the app system to return the truck doing after hours. Because I forgot the system penalized me $23 dollars, when I explained the situation to Henry who is the manager the following morning, he credited me back the $23. To me that is CUSTOMER SERVICE.”
“Very quick, friendly, and everyone felt experienced that their jobs and actually enjoyed being there. From the outside looking in; I was surprised at the level of organization and quick turnaround from front desk to hitch attached. I was expecting some level of pushback as I am not the most organized person. The front desk made sure everything was taken care of without any issues. I was able to leave on time and make it to site and complete the equipment move. The return was fast and smooth and I was able to walk in, no wait for the front desk, no wait for a dock worker. The entire experience was friendly, quick, and very professionally run.”
“The customer service was superb! Mr. Rick and his coworkers were absolutely awesome. I apologize that I didn’t get the young lady’s name, but the entire experience was pleasant from start to finish.
I was having trouble with my app, and without hesitation, Mr. Rick jumped right in with his great personality and willingness to help. Even when his computer started acting like my app, he remained patient and positive. The pleasant young lady stepped in right after finishing with another customer and quickly helped resolve the issue, making what could have been a frustrating situation completely manageable.
On my return visit, she just happened to be there again and kindly reminded me of the process. That level of consistency and care really stood out to me.
I truly wish every customer service representative was like Mr. Rick and that wonderful young lady. Their professionalism and kindness made all the difference!”
“This location was GREAT! I was very pleased with my rental experience at this Uhaul location. I would recommend this location to my family & friends for their moving needs.”
“Once I did everything online app it kept saying waiting on approval for a long time and that was time consuming I don’t know what the problem was but Dazja got me right”
“Very convenient with many trucks and options. VERY helpful folks that went out of their way to help. They called me proactively to address a potential issue, went back to check on it and called me again to update me.”
“Francis has the best customer service, and ensured I got a replacement vehicle and trailer with no issues. I couldn’t have asked for a more professional customer care. Very much appreciated. Would recommend Francis 10/10 to help you out with your moving needs.”
“I set up a reservation online and when I arrived just before closing, Sophie was friendly and patient. She explained everything, walked me through everything and was very kind. When I was ready to terminate my storage, once again it was Sophie who took care of me. She is a star and a huge asset to this location. Thanks so much!!!”
“Aquina was very attentive and knowledgeable of online registration process. I actually had a reservation the day before and had to cancel, but she was very helpful with making a new reservation to same day. She took the time to assist me with walking around to inspect the the truck and ensuring that the previous damages on the truck was notated before I drove off. I also watched how she took the time to assist another customer who was ahead of me with his reservation. Apparently his reservation were made at another location, but she took the time to move his reservation to the Central Avenue, so he wouldn't be inconvenienced. She was definitely multitasking with 3 customers at the same time, leaving all us to feel as if we were a priority.
Exceptional customer service!!! This is now my go to location and recommended location for a truck rental.
Thanks Aquina!!!!”
“I had an amazing experience at the Marlow Heights Enterprise location thanks to Kayla Williams, the Branch Manager. From start to finish, she went above and beyond to make sure everything went smoothly. Kayla was professional, patient, and genuinely caring, making me feel valued as a customer the entire time.
Her attention to detail and commitment to customer satisfaction are second to none. She handled everything efficiently, explained all the details clearly, and made sure I left completely confident and happy with my rental. It’s rare to find someone who takes so much pride in their work and truly puts people first — but that’s exactly who Kayla is.
If you’re renting a car in the area, I highly recommend visiting the Marlow Heights Enterprise and asking for Kayla Williams. She’s a true example of outstanding customer service and leadership.”
“Gloria was kind and helped us out even though we were early and the store wasn't quite open yet.she explained everything very well! She was so kind and friendly! Loved her!”
“**⭐⭐⭐⭐⭐ Exceptional Service and Equipment!**
We had a wonderful experience renting from Shyam! He was incredibly knowledgeable and helpful throughout the entire process, making what could have been a complicated rental surprisingly easy and straightforward.
The 2025 semi we rented was in excellent condition and exactly what we needed. Shyam's expertise really showed - he took the time to ensure we understood everything and made the whole process seamless from start to finish.
If you're looking for reliable vehicle rental with outstanding customer service, I highly recommend working with Shyam. His professionalism and attention to detail made all the difference. We'll definitely be coming back for future rentals!”
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“I've visited the U-haul place on Allentown road across from Andrews. Management was very friendly very patient and understanding had a wonderful personality. I will be renting again soon.”