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December 2023 by Taylor
Extra Storage has been a great place to store my belongings over the past year. Staff is good, place is clean.The reason I am leaving is because in the past year I have been storing my stuff, the price of my unit has increased significantly for no reason.Originally I was paying $133, by the time I’m leaving 1 year and 2 months later, I was paying $178 per month.There was never an explanation as to why the price was increasing, just saw it on my app when I went in to pay.Just beware of price increases, but if you can afford it, great place for storage.
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December 2023 by Michael Gibson
It was a great experience. I got there just in the nick of time and the manager, Ms Deitr Tucker was so gracious and helpful with everything. One the best customer service experiences I have had. Thanks Extra Space Storage
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December 2023 by Brad Smith
Kind of a scam they bring you in at 70 a month then three months later raise to 155. But if you go to website I can still rent for 70 a month so they only scam loyal current customers. The response is standard doesn’t add up that I can close this account redo another and get it for 70 again if it was because of “market value “ the rate would go up for everyone but it didn’t it’s only for current customers
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November 2023 by Russell Bennett
I giving this place 5 stars. From the beginning of my rental (16 months) the people there were polite and professional. The place is very clean and well maintained. I have had other storage units that I ended up with roaches or mice. We didn’t find any evidence of either when we rented or upon clean out. The only issue was the price went up 3 times in the 16 months.
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November 2023 by Brianna Ridgell
Deitra was extremely friendly & helpful. She took us on a tour to show us the different sizes to help us decide. She answered all of our questions efficiently. We wanted a unit closer to our parents & she got us the closest one available. She made the process smooth & easy which is always appreciated.
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October 2023 by Andy Shizak
The location is super convenient. Kudos to all the staff(s). We will definitely return again and again and again! The facility(s) and general area is super clean and well taking care of. There is plenty of spacious parking. I would still give more than 5 stars if possible.
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October 2023 by Johnny Cake
Outstanding support in helping to get us a suitable storage unit for our incoming household furnishings Extremely knowledgeable of the property and answered all of my questions in a very polite and professional manner. No small detail was left undone. Would recommend extra space storage to anyone looking for a clean and secure place to store belongings.
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September 2023 by LaVerne Coleman-Brooks
My experience with Extra Space Storage was superb! Deitra was super helpful with going over my contract and even setting me up on the app. I'm glad I chose this option to store just a few items and the security of knowing my items are safe and in a clean well lit unit .
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September 2023 by Lindsay Digman
The customer service was so great, I wasn't even expecting it. I talked to three different employees and every single one was attentive, polite, and accommodating. And Move-in was quick and easy.
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September 2023 by Fawn Snellen
The customer service was wonderful. The gentleman gave us many options and took us to view the spaces so we could determine which one was best for our needs.
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September 2023 by Russell King
So far all I can say is WOW!! Super easy online process for securing a unit. Price is GREAT! Even received a LIVE phone call from the office, making sure I was good to go!! Definitely HIGHLY RECOMMEND!!
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September 2023 by Christina Rogers
I have been using extra space for a while now these guys are awesome , I’m so thankful for them my account is set to auto pay and when there was an issue with my card they gave me a courtesy call to make sure that everything was OK, and to update my information without that call I would not have realized that my payment had not processed. I definitely recommend extra space storage if you ever need to store anything they have great rates and they have facilities in almost every location nearby.
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August 2023 by lisa leo
So far it’s been great. We toured the different units and decided on one. The facility is very clean and feels secure with lights and entry codes to each unit. The manager and staff were very nice, friendly, and informative. Their response to any questions or concerns were answered quickly. We start moving in soon. Hopefully that experience goes well too.
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August 2023 by Brittany Chandler
Deitra has amazing professional skills. She is very helpful and polite. Moving can be such a stressful situation but she's great at handling business and making this part easy!
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August 2023 by why
Mrs. Tucker was very pleasant, knowledgeable. With great customer service, communication skills. Along with Aaliyah assisting. I highly recommend Extra Space Storage in Hollywood Md.
