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October 2023 by Katie Zwick
We are always treated so well here by John Kershaw and his team on the service side. Kelvin was super helpful at explaing what needed to be done and why, and incredibly polite, like all the staff here. After 15 years of phenomenal service, I can highly recommend this service department.
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August 2023 by Jimmy Hayden
Took in for oil change & forgot about a couple recalls. They did them plus oil change keeping me informed every step of the way. Hospitality waiting was AWESOME! Highly recommend.
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August 2023 by Melanie Swoboda
Always great service. John always goes above and beyond to ensure customer satisfaction. This is the only place I take my vehicles for service.
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August 2023 by Christopher Chumlee M.
So I waited a month to post this since that's how long it took to fix everything that should have been fixed prior to the car being sold. I will start off saying the sales team and manager were amazing and I had no issues with them. All my problems came from the service department who have horrible customer service skills. I bought a car on a Saturday and by Monday I had a list of 7 things that were obviously wrong with the car and needed to be fix most of them were small things but 2 were major like the keyfab not working and the passenger airbag not working. They fixed everything but the airbag quickly but some of the small problems have resurfaced resurfaced already and when I said something to the service center they didn't care. The airbag problem had to go to Chevy to be fixed and took a month to get in. I don't know who does the inspections at Tom Hodges but they need to be retrained. Again the salesman Olvan and managers Bob and Rob were amazing.but the headache with the service center brought my review score way down.
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April 2023 by Christina Hilliard
Customer service is great but synthetic oil change is too high.
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December 2022 by Gregory Jones Sr
You will not be disappointed with having your vehicle serviced here. They are very customer oriented and have an experienced service team for all brands of cars. More importantly they are honest and don't try to scam you into service you don't need. I have all my vehicles serviced here with several approaching 100k miles and one over 250k thanks to their maintenance services.
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December 2022 by government Chihuahua
These are the nicest people you can encounter. Their communications are top notch and their service is terrific.Services: Tires
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December 2022 by Jay Duke
Service completed on time at estimated price. Car returned cleaned and vacuumed
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December 2022 by Timothy Hammett
Tom Hodges Service Center is Always Professional, Helpful and offer a Good Value!!!
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December 2022 by Julie Bingman
John is wonderful and takes great care of his customers
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December 2022 by Joseph Green
Excellent service and customer service
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June 2022 by Stephanie P.
Heard good reviews and decided to bring my vehicle in for an oil rotation and tire balance. Dropped it off 8am on Friday, said I needed it the same day. Got a call around 4pm and was told the oil change would be done in 30min and then all the stuff that needed to be done on the multi point inspection they couldn't do until Monday. I told them I just wanted to cabin filter replaced but I would need it first thing Monday morning. He said that was fine, it would be ready by 10. I showed up at 9:30 and my car was just sitting in the same parking space it was the whole weekend. When I told them I'd just pick it up now, he wanted to argue with me about it now being ready. First he said, even though they open at 8, they don't start working on cars until later. When I mentioned that there are other cars in the garage being worked on now, he had nothing to say. They had it all day Friday, all day Saturday and they couldn't even get it in first thing Monday. Stay far far away from this place. Maybe they're better with people who wait for their vehicles. I'm pretty sure I just kept getting pushed further and further down the line because of people who were waiting.
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December 2021 by Joan Ellis
Great place, nice clean place to wait for your car to be ready.
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December 2021 by Frank Dawson
Used the car wash, great job as usual
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December 2021 by Craig Tiburzi
Great people and great service.
