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December 2023 by Scarleth Sagastume
We visited the store on 11/12, the salesperson was very helpful and attentive. We purchased two couches the day of and were told that they would be delivered to our home by the end of the month. A couple days after, I decided to read some of the reviews and became concerned that we would receive the couches much later than expected, however, this was not the case. They called me on 11/22 informing me that they were ready to schedule a delivery date. They delivered the couches today (11/29), the two gentlemen were quick and efficient. The couches look great and we were very pleased with our experience!
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November 2023 by April Maldonado
Wanted to leave a review because we had a great experience with Josh helping us in deciding our furniture . He was very patient , kind and helpful . The only issue we had was the estimated delivery would be a little longer than expected but we can manage . Otherwise ask for Josh !
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November 2023 by Dee Pokorny
The salesperson, Moses, was terrific. Extremely efficient and quickly gained perspective about exactly what we were looking for. A good experience from start to delivery. Moses truly made this a great experience.
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November 2023 by Anju Banjade
I ordered furniture from this sore on October 7th. Paid cost, shipping and handling etc on same day. Was told half of the stuffs will come on 16th and half will come on 17th. I did not received any call on 15th as promised nor did I get any stuff on 16th. So, I called the store and spoke to customer representative who said my furniture will come on November 1st week. I asked to speak to office manager because I was told 16 and 17th for the delivery dates. Called was transferred to office manager who was nice enough and said she will expedite my order and I will get half of the stuff on 19th and half on the 20th October and I will get call on 18th for delivery time. Since I didn’t get a call until 6 pm on the 18th, I decided to call the store. Costumer representative, Nichole, said my delivery will be on 26th, and I again asked her to transfer to office manager, she said office manager is at lunch. I was surprised and questioned her lunch or dinner at 6: 19 PM, or avoiding to transfer the called. I was kept on hold multiple time and finally given number of the corporate office. Called the corporate office no one picked up the phone as it is now 6:40 PM. I then called the store back and spoke to Nichole again and asked her to speak to manager and questioned her manger should be done with lunch as it is now 6:55 PM. My called was transferred to Ariyana (office manager, I guess), who now told me she can see if someone can deliver half of my stuff on 20th or 21st. Since there is no clear answer I said I want to cancel my order and requested the refund; apparently I was told I can’t and she will give me a call tomorrow. I STRONGLY SUGGEST EVERYONE TO AVOID GOING TO ASHLEY, IF NOTHING SAY NO TO THIS STORE.
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October 2023 by Priscilla Silva
We just bought a sofa yesterday at the Huntvalley MD store. The salesman told us that there were a bunch of these sofas in the stock and that would take like 1/2 days for them to call and schedule the delivery. I called today to confirm and they said that eta is two weeks for the sofa to go to warehouse and then they will schedule! If we knew about that, we would not have bought. This is straight misleading and bad faith. The company has to comply with what the salesman told us. Absurd!
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September 2023 by Shawn Schinault
Great experience at the store! Staff was the perfect balance of friendly and helpful without being too pushy/aggressive. We had a bad experience at an Ashley Store in a different city a couple years ago and this store more than made up for that. Excited for our new couch to arrive!
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September 2023 by Guillaume Mimoun
Great store. Prices are great and the furniture is awesome. The only problem was the sales staff, specifically Raphael who kept me waiting around to complete my invoice for hours but the waiting as annoying as it was really isn’t the basis behind the single star review. I kept catching him trying to upcharge me! I suggest going to the stores to see and touch the furniture but if you’re going to make a purchase, the best pricing is online. Additionally, I made it clear how I wanted furniture that was already available at a local warehouse to get delivery as soon as possible. Apparently he didn’t listen or care. Delivery was scheduled three weeks from the date of purchase.
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September 2023 by Eric Edelstein
I could not speak more highly of Sterling at Ashley here in hunt Valley. My man was extremely friendly but not overbearing at all like other stores salespeople. We got to do our couch hunting but needed a tape measure after doing a round in the store. As we walked back he saw us and said "Tape measure?" as if he read our minds. Gave us space but when we were ready answered every question, tried to help us with every angle, and didn't miss a beat. 10/10 experience, if you're going here look for him.
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August 2023 by Marni Rommel
My family and I visited Ashley Furniture today to buy a "big boy bed" for our youngest son and worked with Ameer. He was great, he helped us find a bed and mattress for a very reasonable price. Our family is looking forward to receiving the furniture within a month, which doesn't seem bad for the current market. Everyone was very friendly and the Manager RaFael was also very helpful. We will by all means return in the future for any furniture needs.
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July 2023 by Angela Stone
Ordered a bedroom set from ashleys in hunt valley and the delivery was from 2-6 pm, received no call or otherwise to let me know it would be late. They showed up at 745 and left the front door open the whole time even when they were upstairs working. This is in contrast to Bob's furniture in hunt valley where they notified me of delivery window, then sent a text telling me what time in the window I would be (first half) and then a call when 30 minutes away. They were friendly and wore shoe covers and reviewed the furniture instead of just giving me papers to sign. The furniture is good but the process was lam.
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July 2023 by Glen Daughton
My Daughter and I visited Ashley furniture in Huntvalley MD on June 11, 2023. Our Salesman Sterling Moses, Showed what a Excellent Salesman he is, his knowledge his people skills his customers service skills and very attention to detail with his customers. Within almost three hours my daughter and I purchased over three thousand dollars of furniture. From a Excellent and very knowledgeable Salesman... very thankful customers. Thanks again
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July 2023 by Sam Tiburzi
Extremely disappointed with my experience with Ashley Furniture in Hunt Valley. Bought a sectional in March, after sitting on it the first night after delivery we noticed one side made a very loud creaking noise when getting on and off and that the arm rest was loose.Sent videos to the store manager - it took 3 months to get a service technician out to look at it. After 2 hours of tearing the couch apart he told me that it couldn't be fixed .Called multiple times to talk to the store manager about offering a partial discount on the purchase. Was always assured she would call back when she was "back from lunch". Of course, never heard from her. Another month gone by and I am stuck paying full price for a defective, poorly put together couch.I would rather sit on a cardboard box then buy something else from the Ashley Furniture Store in Hunt Valley. Customer service and quality products not a priority.
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June 2023 by Sam T.
Extremely disappointed with my experience with Ashley Furniture in Hunt Valley. Bought a sectional in March, after sitting on it the first night after delivery we noticed one side made a very loud creaking noise when getting on and off and that the arm rest was loose.Sent videos to the store manager - it took 3 months to get a service technician out to look at it. After 2 hours of tearing the couch apart he told me that it couldn't be fixed .Called multiple times to talk to the store manager about offering a partial discount on the purchase. Was always assured she would call back when she was "back from lunch". Of course, never heard from her. Another month gone by and I am stuck paying full price for a defective, poorly put together couch.I would rather sit on a cardboard box then buy something else from the Ashley Furniture Store in Hunt Valley. Customer service and quality products not a priority.
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May 2023 by Alyssa Woods
What a joke. Found a great dining set we loved. Was talked into the joke of a "PROTECTION PLAN". Get it they said. Little scratches and rings are covered they said. Its great they said. BOLOGNA!! Unless you contact them within 30 days of anything that it says it covers- you are out of luck. And if you go to cancel the protection plan -what do they do? They tell you they will CHARGE YOU to cancel. Cancel something that in the first 9 months of owning my furniture did me no good. BUYER BEWARE- be sure you understand the "RULES" or don't bother with the extra expense because its garbage!! NEVER again Ashley!
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May 2023 by WyTerria
My salesperson Moses was awesome. He was Very patient (I can be indecisive lol) professional, friendly, and overall a pleasure to work with. I Would highly recommend Moses, he made the process very easy and my sectional was delivered within a few days. I’m very pleased.
