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February 2024 by neo lee
If for some reason you decide to go to this location just know you most likely will not get professional customer service..went here because I was in the area about phone repair,when I walked in I saw all counters were occupied so I sat down..as I wait I look around and just see the workers and customers just laughing and having a good time as if there not even talking about anything related to T-Mobile service,but I dont know.. Anyway its been at least 10min & im realizing nobody even said anything to me since I walked in Lol,like I was ghost..five more minutes later a woman walks in,not acknowledged and sits down for about 6-7mins with this look on her face in disbelief..she looks at me shakes here head and walks out to her car to pull off,assuming she might go to another location..5mins go by im finally called up and this guys was no help,felt like I did most of the talking but I can tell these workers in here clearly don't care about there job..I advise anybody to go to a different location(many options in the area)..
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February 2024 by Isai V.
Very good store but I do not recommend it because of its employees. I visited it a month ago and a girl treated me very badly, they treat customers with differences. I hope the manager is attentive to how they treat people in that store.
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January 2024 by Ester Flores
I'm even giving them one because they don't deserve any bad service.
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January 2024 by Jorge xabier Sanchez nataren
terrible service from the same Hispanic women
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December 2023 by AnEdGr Family
I went to get T-Mobile Tuesday glass & was told "when Tuesday is over we're out". I didn't know the end of the day was 3:30pm ?
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November 2023 by Hermann Chevy
Bunch of liars. Made me sign for lines and devices that I didn’t ask by telling me it was free because of my planTold me my monthly bill was $130, but I found out a day after through my t mobile account that my monthly bill was $193 with hidden fees that Corey the seller guy didn’t inform me about.Bunch of thieves.Corey you deserve less than 1 star.
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October 2023 by Ziaullah Ahmad
Even they don't deserve one star, they are laiers and unprofessional
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September 2023 by Tumenta Joviel
I was there today at around 7:33p.m. Nina was very unprofessional, she talked down on me and when I finally did the research on my phone and showed her, she still was very unprofessional in terms of her demeanor and tone. I informed her of her behavior and called her attention to the fact that it was just a misunderstanding and that her behavior is uncalled for given that she is in the business of service/customer service. I was very calm and respectful to her during the entire time. She basically told me that I should leave the store and that they don't have to service me if I'm not pleased with her service and walked away from me. I went to Henry who was very professional and he assisted me with no issues. I have never, ever written a review on anyone, so for me to do this says how disappointed I was. I later learned that she is the assistant manager. There are Cameras all over in there, please ? watch the Cameras to get an understanding of what I am saying. I had on a pink Tommy Hilfiger polo. Even if the Cameras doesn't pickup audio, just watching alone says it all. It goes without saying that Henry was awesome even though they see and know what's going on but says nothing
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September 2023 by Brutally Honest
A pretty helpful store with very friendly associate assistance. Sometimes lines can be long but credit it to the convenience and work that is really done so that you walk out a happy customer!
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September 2023 by Elizabeth Mbou
Stephanie, the manager of the T-Mobile branch located at 6603 Annapolis Rd, Landover Hills, MD 20784 is has the worst customer service. She had the audacity to hang up the phone on me after I called to enquire about a charge on my account. She shouldn’t be working there or anywhere else if she continues with this stinky attitude.
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September 2023 by Gladys Williams
I went in to check on my phone about an issue I was having and they fixed the issue
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August 2023 by Daddies 5
A pretty helpful store with very friendly associate assistance. Sometimes lines can be long but credit it to the convenience and work that is really done so that you walk out a happy customer!
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July 2023 by Donna L.
On 7/25/23 I went to this TMobile store to get a screen protector replaced on my phone. Upon checking he said that he could not find it in the system due to his error. I called customer service while on the phone the attendant was rude and disrespectful mumbling under his breath that he doesn't have patience or time for this. Please don't do business at this location you get bad customer service. Telling a customer you don't have time or patience you are in the wrong occupation.
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June 2023 by Ami
Abby is amazing!!! She was able to answer our questions and took her time fix some major issues on my account. Abby is the type of employee T-mobile needs on their team.
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November 2022 by Tyrone Brooks
Don't go to this store any service at this store. I was told by the clerk to swap data to a new phone from a old phone $35 which I brought in both phones. Then to say he only taking cash and got rude when I refused the service.
