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October 2023 by Lisa Karalekas
I had previously dealt with big box stores to buy my appliances, and I will no longer do that. Jarvis appliance prices are the same as the big box stores and you get professional customer care. The installation was within a week and the team took care inatalling and explaining the features and controls for my new refrigerator!
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October 2023 by oak antiques
I am going to write the facts and let you draw your own conclusion.Purchased a Electrolux dryer from Jarvis 3 years ago. Two weeks ago the dryer stopped turning on. Called Jarvis service. They came out and said it was the main board and maybe the front control board also. The estimate was $500 for the main board and $600 if the front board is also bad. Said most of the time the main board is all that is needed. Ordered and changed the main board. Dryer will still not turn on. Told them go ahead and do the front board. Ordered the front board. Came back to change the front board and dryer is now working. Was told the cost would be $700. That the $600 estimate did not include labor (no one ever told me that). The dryer is only $1000 new on Jarvis website.
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July 2023 by Kenny Malin
Had to run to Jarvis Appliance for a dryer thermostat tonight. When I arrived I was promptly greeted by Zach. I informed him I was there for the parts/service department but was sorry to announce the department had just closed for the evening. He asked me if I knew what I needed so I let him know I needed a thermostat for my dryer. He asked me to wait while he fished the part out of the parts department with the correct part. He quickly closed my sale and hit me on my way. Highly recommended.
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July 2023 by Casey Fisher
After hitting the Big Box stores and getting no help. We went to Jarvis and head a new fridge in a week that fit and works great! Delivery was simple and easy! Mark was a pleasure to work with!
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February 2023 by Stephanie Hunter-White
For the 5th time in my adult life, I've just had the pleasure of buying another appliance, over the phone, from Jarvis Appliance, in Jarrettsville, Md. I have always been able to call up, explain what my needs are, and within a short time, they have provided me with an option that suit my needs, AND, always Match or Beat the big box stores!! These have always been sight-un-seen purchases, and they've never steered me wrong. Only once, did I need a service call afterwards, a year later, due to a faulty computer issue, but it was under warranty, and No Charge. They came right away and couldn't have been nicer or more capable. I recommend this company Highly, as they know their products inside & out and are more than happy to spend all the time it takes to fit the right Appliance to Your needs.. 5 Stars ⭐️⭐️⭐️⭐️⭐️
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January 2023 by Anthony Devine
After a terrible experience with incompetent Best Buy third party installers and foreign customer service, I decided to cancel my order (a month long ordeal) and purchase a new washer & dryer from Jarvis Appliance. The price was the same and everyone I dealt with was a Jarvis employee based out of the Jarrettsville location. Sales clerk Michael walked me through purchasing and checked in after installation. The installers Ricky and Bobby were professional, really helpful and did a great job...very thankful for those guys especially. I have had no problems using my machines at all and because of this hassle free experience I plan to buy all future appliances from Jarvis.
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January 2023 by Michael Taylor
All of our appliances are from Jarvis. They do expert installations including getting a refrigerator into a very tight space. We even got our Weber grill from them! Jarvis Appliance can handle all of your needs.
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January 2023 by Diane D.
Jarvis had the only Cafe stove I was looking for. Ordered and installed so quickly. Ordering was efficient. Delivery people were so nice and thorough. Thank you so much for my new oven. Love it. Will definitely be a repeat customer.
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September 2022 by becky dorothy
I have purchased most of my appliances from Jarvis and have been extremely happy. Yesterday I had service on my washer (which I had overloaded.) Julie repaired it. She was the best repair person ever! She showed me how to do some maintenance on my washer which I didn’t know and explained the problem. She was friendly, professional, knowledgeable and did an outstanding job!Thank you Julie!
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September 2022 by Karl Beale
Really helpful picking out appliance. Appliance was damaged during delivery. Salesmen not so helpful anymore. Getting ready to replace all appliances in kitchen. Not sure if I will use Jarvis again.
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September 2022 by Jeff Rumke
Jimmy Ward was very patient ... Love the new appliances...the installion crew was top notch, great guys.
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August 2022 by Robert B.
We needed to replace a dishwasher, and we have a kitchen that's difficult to work in due to questionable choices by a previous homeowner. We tried three or four other companies first, and they were unable to find a workable solution. We have family who have used Jarvis, so we gave them a call. They understood all of the challenges posed by the existing situation, and came out to measure and take a look in-person. We discussed what we were looking for, they made a recommendation, and today they came out to install.The installation required some custom work -- we knew this going in -- and they did that work on site and then installed the new unit without issue, and removed the old one for disposal. This was a ton of work, but they took care of everything from start to finish. Everyone involved was friendly and helpful and professional, and was there when they said they would be.Can't recommend Jarvis strongly enough. I hope not to need new appliances in the near future, but this is who I'll be calling if I do.
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August 2022 by Kathy East
Jarvis installation an electric cooktop with downdraft for me August 2022. Everything went as smooth as silk. Kevin, the owner, was hands on to take the dimensions and configure the vent to the outside. He is a gem!The other workmen were equally as professional, courteous, respectful of my property, and knew exactly what was needed. Bravo to JARVIS!smoothe as silk. Kevin
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July 2022 by Breanna Kuhlmann
Review Edit: After posting this review, the Owner, Kevin reached out and within a week has replaced the Frigidaire unit at no additional cost. He went above and beyond and our family is very appreciative. We will continue to be loyal Jarvis customers and recommend them 100%Our family prefers supporting a small business like Jarvis over a big box store, and we have purchased many appliances from Jarvis over the years including:-Kitchen Aid fridge, it was a lemon & after months of service calls it was replaced by kitchen aid, not with the same model but the Jarvis repairman was helpful in getting it replaced.-Speed Queen washer & dryer. Instantly noticed black marks on light colored clothes when taking them out of the dryer. Repairman said they used too much vent material when it was installed which caused the dryer to overheat and leave black marks on clothes. They replaced a part and shortened the vent, so far so good.-Thermador dishwasher- so far so good it’s been less than a year.-Frigidaire refrigerator, the straw that broke the camel's back and the reason for this review. Walked into the showroom, greeted by a salesman and explained we wanted to replace our garage fridge, he recommended the Frigidaire, confirmed it was okay for the garage, he said it was. Ordered in June 2020, delivered and installed in November 2020, Feb 2021 we lost all the food in the freezer. Repairman said it needed a part to regulate the temp in the winter time, Jarvis covered the part under warranty, worked fine. June 2022, came home to liquid all over the garage, lost another freezer full of food. Repair man said it was probably the compressor as this fridge isn't made for temps above 75 degrees. I'm infuriated because it only has a 1 year warranty (which I should have checked, lesson learned). The compressor replacement is double the cost of the fridge. I just spoke with Mike from Jarvis, a salesman and he is passing the info along to the owners. I will give them a chance to make this right.
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June 2022 by David Yensan
This is a locally owned business which specializes in top notch service. Our salesman was knowledgeable and friendly. We much prefer Jarvis over some big box store.
