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February 2024 by Kecia R.
Placed an order via the app for this location by mistake. Called immediately to cancel. Wouldn't cancel order, nor provided any assistance. Sent message via contact us and store manager has yet to respond. Poor customer service!!
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February 2024 by Aniya Counts
We placed an order on DoorDash the order sat for an hour until we called as soon as the phone is picked up we are greeted with “ I’m not making it go head cancel it” then proceeded to be very disrespectful and hang up. Spoke to another person who was also very rude to be a “supervisor” both people we spoke to were extremely rude then wanted to call and try to back track being respectful saying we can get a refund. I don’t know who works here but they need to be trained in customer service because that was extremely uncalled for especially when I did not start off being rude just simply wanting to know about my order.
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February 2024 by Rivera Rivera
Unfortunately, this complaint is not only about the 1) wait time but also about the 2) food, and 3) service. I showed up in uniform, I ordered a smoothie ONLY because the lady told me she was not cooking anymore (I was hungry) and it was 3:27pm (26 Jan 24) at a franchise that closes at 4pm. She asked for my name in a rude manner while talking to a family member on her cell phone which she had resting on her shoulder, made me the wrong smoothie and outright blamed me in an argumentative tone that it was my fault; I ordered the same smoothie I've always ordered the last 10 times on the app. There were 3 retired older African-American veterans there who began interjecting for me because they saw the verbal abuse and she proceeded to verbally abuse them as well; It was a horrible experience. This is the 2nd time I complained about the service here. The lady did NOT use milk for my smoothie, it was completely water based and ONLY added 1 date to my smoothie (pic attached); it didn't taste right. The wait time....well, why write about it, you as the owner are already aware. If other Tropical Smoothies can do it, I'm sure you can as well. Lastly, she closed the store early at 3:46pm (pic attached) when the sign clearly states that 4pm is closing time. Thank you for reading. I really don't want an explanation, I would appreciate change. I'm going to try going to it one more time, however, if I receive a similar experience, I will consider contacting AAFES for sanctioning and removal of this business from the food court, and will contact local media about it as well. I'm sorry to say that but we, who sacrifice a lot, 26 years and counting, combat veteran, deserve better than this.
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January 2024 by Delinka Cartuse
I enjoy coming here because the staff is friendly and helpful. I'm sick of hearing people complain that they don't get their food when they want it or that it's free. The manager, Alicia, and Kalif always make sure my food and smoothies are fresh and delicious, and they work really hard, especially during lunch rush.
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September 2023 by Jamie R
Unreasonably slow… and I’m having a hard time understanding why I’m waiting 25 minutes for an order with 3 people working and only 1 other person in line. Would suggest management consider some serious process improvements.Edit: also did not receive napkins or silverware for meal.
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September 2023 by Kaulo Anderson
I love coming here the employees are very helpful and respectful I am tired of the negative comments because they don't get they food when they want it or they want something for free the manger and Alicia and kalif alway make sure my food and smoothies are on point they work they butts off especially the lunch rush
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September 2023 by Jonathan Thomas
Extremely slow service, employee took my order while on the phone having a conversation with her friend. What an awful experience
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September 2023 by Tito Ramirez (Fuentes674)
I’m not one to complain about service but damn, it took my coworker’s order nearly 45 min to get. Drank our smoothies and all. Speaking of smoothies. I paid extra for strawberries in a detox island smoothie. Was there strawberries? NONE. Tasted like watered ginger. My Baja chicken wrap? I paid extra for pineapple salsa. Was there pineapple salsa? NONE. I understand the lunch rush, which is why we ordered with time to spare but come on. I can accept waiting 15/20 min to get quality food and drinks but waiting 30/45 min for orders that aren’t even made right? Unacceptable.
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September 2023 by Will
The rudest and most dysfunctional fast food joint I’ve ever seen or experienced. Employees are rude and disorganized, and overall have nasty personal hygiene.
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August 2023 by David
Worst spot at the BX. You get your order 25 minutes late with a slide order of attitude. What’s the point of ordering ahead/using the app if they are not gonna start working on your order until you get to the counter?Also, y’all only have one person working, so I just watched a customer stand at the counter and basically was ignored because the employee was still making my order. Which did I mention was placed over 30 minutes ago? So anywho, the other customer just walked away because who wants to stand at a counter and get ignored for 5 minutes.Dear management, please do better and know I’m gonna talk with the AAFES base manager because this has been a repeat issues for about a month. Absolutely the worst tropical smoothie location on the east coast. Please hire some more folks, or hire people who actually want to work at the restaurant.Thanks for reading my review.
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August 2023 by Rocker3829
Went after going to the gym on base. I forget the young lady’s name but she was very professional and took care of me. My experience was good. I can see it being slow due to the minimal amount of employees working, but the quality of service was very good.
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June 2023 by Theresa S.
Your food was outstandingThe restaurant is clean.Good customer service skills No
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June 2023 by Renee J.
I love they Detox Island Green ! Also the Baja chicken wrap is my favorite. Fast past very busy popular place. So check your order before leaving.I do recommend this place.
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June 2023 by n.1 c
Update: They hired a new employee, hopefully the new hire, in conjunction with retention of ingredients will pick the business back up. I'm gonna continue to go to give them a chance. This is the old note: The lady working there was arguing with another employee that works in the back. Everytime I've been here the wait is very long. They also were lacking like 3 pages of ingredients. They need more staff and a more fluid operation as a whole
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May 2023 by Gina Guarriello
My order is always correct but allow for a LOT of time. This place is always a wait. If you order online expect it to take an additional 10-20 minutes