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February 2024 by Sandy MLN
They are really rubbish and very pedantic. They sent me an alert that someone was purchasing with my card and I called the bank and what the person answered was that I had to wait! Expect that? Let them get the money? Can someone explain to me how to expect someone to steal from me?
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December 2023 by Raymond Hart
Cindy is great! Go to her!
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September 2023 by William Moreira
I been a Costomer since 2007 BB&TNow Truist , I been use this location since 2011 and never ever has a issues or situations until a month ago I caming to the store like use too the ladie so rude , i think maybe she have a bad night y let go and walk away , next week I coming back and the same , but the third time she give so bad aptitud I have 2 checks and I ask if she can cash it and then deposit, she said NO I can’t I ( I have money enough to cover the checks ) I said can you cash it the check , I take my cash go to my car i comeback with a diferent cashier and he make my deposit ( I didn’t ge it ) why she do the things more dificulted .This time I didn’t walk away I ask for the person on charge and I explain the situation what his answer was she is like that with everyone and she have like 40 years with the company she is ready for retirement ( so basically she don’t given then )Sad to be in Costomer service for so many years ( maybe because am latino )Stephany Parker that is this ladie name .!
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July 2022 by Shawn Bell
I’m pretty sure this bank has been closed for a while now….
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July 2021 by Ivonne Suncin
Can somebody answers the call? I am on the line with my financial services that the “ manager “ is requesting since last week! How come is Monday and nobody answer! I Literally hate this bank is such a disgrace the fact that my money is on their hand and their lack of empathy, professionalism! I think they should all be fired! If I could rate them 0 I will!
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April 2020 by Adhanom Gebrekidan
I have been banking with BB&T for over 20 years and I have an excellent service, I had never encountered any issue what so ever no long Late inline or service, specifically one person at that branch name Tayk does a superb job with excellent customer service not to mention his good attitude.
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March 2020 by Diego Angulo
Very BAD CUSTOMER SERVICE. Carlos the cashier was complete useless. I will never go to this branch again. Hate this bank.
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May 2019 by Anthony Condon
Worst bank ever.. always in a mood, slow, fake smiles... “come back tomorrow, or next week†but I forgot this is Wheaton. Only come to this bank if you need to deposit or withdraw money. Anything else I would go to a better area for better service.
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May 2019 by mat n
I left this bank after 10+ years and now the tellers are very rude, slow, and not caring!!
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January 2018 by Henri DomÃnguez
Bad service. Don't know what they are talking about. It's like they were forced to do their job.
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July 2016 by Nathalie Donis
One night I did a atm deposit. Atm took my case account was never credited. The next day I went to the branch and was given a number to make a claim. I waited 30mins on the line , no real resolution other than wait until we clear the atm. Meanwhile the payments that where set up are acquiring overdraft fees... leaving BBT as this is the end of the rope for me