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December 2023 by Elissa C.
Excessive wait times then finally sat down to be helped. Then we were told another employee would help. She was attentive for about 15 minutes and personable. Then a family of four came in and the employee took care of them... never explaining the delay or anything. We waited over 25 minutes and I went to tell her we could not wait longer and she said it would be a few more minutes. We agreed to wait and then she told us that the first person who helped us would now help. I did not want to be passed from one person to another so told them we would not go forward with them. I asked that our insurance authorization be cancelled. She agreed. One day later we have come to learn that she did not cancel the authorization which is an inconvenience and disappointment. I would never go there again and would not recommend anyone go there
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November 2023 by Yurie P.
Eye See Optical is one of the best places I have been to for eye care. I used to go to other places/saw other doctors in the Rockville/Bethesda area and the quality of service cannot be matched. Staff is super friendly and attentive and Dr. Dhruvi Patel is a one of a kind doctor. She takes her time with her patients and listens to any and all concerns. I didn't feel rushed compared to other places and my issues were always taken care of promptly. She is the sweetest and most knowledgeable eye doctor I have come across and I will always come here for any and all eye care needs. Thank you Eye See Optical & Dr. Patel.
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June 2023 by Pamela N.
BUYER BEWARE. My optometrist recommended an optician at Eye See. I ordered new progressive lenses for my existing frames on April 27. Everything that could go wrong did. When the lenses came in after two weeks, Eye See's optometrist called to say that they had not been made correctly and that she would request the lab to expedite the new lenses. More than two weeks later (which is not what I would call expedited), I picked up the new lenses. Immediately, I said that distance and reading seemed fine, but that the mid-range seemed off. The optician told me that I just needed to look up a bit. After trying them for a week, I took them to another optician to compare the measurements with my old lenses. This second set of lenses had also been made wrong; they were off 2 millimeters in one eye and 1 millimeter in the other. Those are substantial differences in progressive lenses. I returned the lenses and asked for a refund on a Monday. Three days later, I had to call to remind Eye See to refund my money. They did. Now two months later, I have ordered lenses with my new prescription elsewhere.
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April 2023 by Janet R.
This is a great place. I could not recommend it more. Michael is extremely customer orientated. Not in a push way but a really helpful, friendly way. I got my glasses here and I'm very pleased with them. Recently, I had a major crisis when I broke my glasses on the Sunday evening before I had to fly to Mexico for work. Michael could not have been nicer. He managed to fix my glasses and send me on my way in time for my flight and a hundred times more calmer.
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December 2021 by Alvin G.
Such a wonderful place to do business!!! The staff is very knowledgeable and courteous
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February 2021 by Adriana B.
Absolutely wonderful place. I have been going there for years to get my glasses, and I have received excellent service. Kind, courteous, always doing their best to help customers. An example of what excellent customer service should be. :)
