Self Storage Plus in Kensington, MD offers a convenient and secure storage solution for residents in the 20895 area. Opened in October 2020, the facility is located just off Rockville Pike (355), behind Shoppers, providing easy access for those near Pike and Rose Shopping Center and apartments. The storage facility is dedicated to helping people on the go store their belongings and maintain peace of mind. Customers appreciate the convenient location and flexible gate and office hours, which cater to their busy schedules. However, some have experienced issues with the facility's operations, such as a non-functioning elevator and difficulty reaching staff during off-hours. Despite these challenges, the staff at Self Storage Plus have been praised for their excellent customer service. Customers highlight the patience and kindness of the young man at the counter, who helped resolve issues with unit assignments. Additionally, James, a staff member, has received recognition for his respectful and straightforward approach, as well as his efforts to maintain the cleanliness of the facility. While the initial promotional rates offered by Self Storage Plus may be attractive, some customers have reported experiencing significant rent increases after the promotional period ended, without being informed of the duration of the promo. This has led to some dissatisfaction among new customers. Overall, Self Storage Plus in Kensington, MD aims to provide a convenient and secure storage solution, with a dedicated team that strives to assist customers, despite some operational challenges.
This place has made a big 360 woth James working, hes very respectful, straight forward, and also guided me towards a cart. Ive seen him cleaning the facility multiple times. James needs a big shout out. As long as im renting at this location i will feel comfortable with James working there.
April 2025
The lady at the front is so knowledgeable, attentive, and patient. She deserves a raise.
April 2025
I really like the person Yvonne in charge .She was very nice plus very helpful .
