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July 2023 by Bikrant Shrestha
Great service with all great products. Always ready to help to make my pool clean.
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June 2023 by Jessica Hall
We had our pool installed in late 2021 and could not be more pleased. The whole process went quickly and smoothly. Marty was very helpful and knowledgeable, Dave did an excellent job with our install and Scott & Thomas continue to be extremely helpful in the store. We love our pool!
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February 2023 by Roma Paul
Visited the Kingsville store today, Scott the sales associated was very experienced and took time to answer my questions, drew me up some quotes, it was a good experience. I orginally wanted an in ground salt pool but the water table and natural springs on my property prevent that so I am in the market for an above ground pool which can be installed fairly quickly. I have to consider all my options at this point but I really appreciated what I walked away from on day 1.Installation (Oct-Nov) - weeks later the install - GREAT TEAM of helpful individuals hand dug to level the ground for my pool, they were very friendly and hard working - can hardly wait to open the pool this spring - THANKS AGAIN!
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December 2022 by Kenneth Coburn
We had our pool installed last year and it was amazing. Our family and friends enjoyed it last summer and we can’t wait to open it up this year. Marty was amazing at getting us set up with the right pool and Thomas and Scott are very knowledgeable in the store to answer all of our questions.
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December 2022 by rachel rush
We recently got our Hydropool Swim Spa from Van Dorn Pools in Kingsville. When we met Marty, we knew he was someone we wanted to work with. He's super knowledgeable, would update us throughout the ordering process, and has been so helpful and kind answering my million questions!! We really love our swim spa, its a great machine. It's great knowing we have someone to help us when we need it too. Thanks Marty!
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December 2022 by Joshua Campbell
Marty Spears at Van Dorn Pools & Spas in Kingsville is extremely knowledgeable and took the time to thoroughly educate me and my wife about all spa options, including how they operate and should be maintained. The buying experience was very easy, along with delivery and setup. The team at the Kingsville store is always patient, friendly and continues to provide us with education.
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December 2022 by Richard Kosmer
We recently replaced our 18 year old hot tub with a new Jacuzzi Model J-355 spa from Van Dorn Pools and Spa, Kingsville, Maryland and were very pleased and impressed with all aspects of our purchase decision and the installation process. Marty Spears and his Kingsville staff are customer service professionals who provide expert advice regarding Jacuzzi spas.Marty explained in detail all the many features of several Jacuzzi spas before we decided upon which model was right for us. He also carefully described what to expect when the time came for delivery and setup. This included how we needed to prepare our site for removal of our old spa and placement of our new one. This included detailed instructions for making the proper electrical connections needed to power our new hot tub. Marty also assisted us with relocating our old tub to our son’s neighborhood.On delivery day Alex and his two man installation crew arrived on time and set to work removing our old hot tub and placing our new spa in its prepared location. They were very professional and friendly and went about their tasks efficiently. Our new hot tub was now ready for our electrician to complete the wiring connections so that we could enjoy our new spa. Alex and his crew then delivered our old hot tub to its new location.The entire process of placing our new tub on site and relocating our old one took less than four hours. As for using our new one it took a few days to complete the necessary wiring and then pass our local jurisdiction’s electrical and building permit inspections. Once done we filled our new spa, turned on the power, balanced the water as recommended by Marty and his staff, and when the desired temperature was reached we climbed in and relaxed.Sitting in our new Jacuzzi spa, with the pumps powering twice as many jets than we’d had in our old one and with the newest array of led lighting, our backyard patio was transformed into a place where we could imagine we were in some faraway locale with our daily cares drifting off into the sunset. And the morning sunrise the next day was equally inspiring from our new and invigorating vantage point.All in all we are very pleased with our new Jacuzzi spa and give thanks to Marty Spears and the able sales and service staff of Van Dorn Pools and Spa of Kingsville, Maryland. We also highly recommend them to anyone wishing to invest in something good for your body, your mind, and your soul.Richard K.Forest Hill, MarylandMarch 18, 2022
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December 2022 by Magnum Home Services
Scott was an incredible wealth of information. Very knowledgeable and helpful young man. Assisted my wife and I with many questions about pool options. He is a great asset to your company. Hard to find energetic and reliable young people who are willing to go the extra mile nowadays. His work ethic was admirable.
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December 2022 by Michael Aiosa
Marty from the Kingsville location has gone above and beyond any salesperson in the business. The customer service they have provided is top notch. Any issues we have had are immediately addressed and corrected. We purchased a Doughboy Oval above ground and added a White Knight heater. Marty has taken care of any and all issues with installation and issues with the heater which fell outside of the labor warranty. Highly recommend Van Dorn and Marty.
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December 2022 by Patrick B.
Excellent pricing on spa chemicals, I used the spa moving service they recommended and they were excellent. Jacuzzi Spas are very well made so good place to consider purchasing.Employees very knowledgeable and helpful with recommendations. Store is well stocked with different chemicals that are getting a little harder to find ,prices are still very reasonable.
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December 2022 by M e
We were shopping for a plunge pool and went to Van Dorn to research our options. Marty patiently answered all of our questions, and also showed us a swim spa, which was the most unexpected and perfect solution for us! It took a year to arrive (supply chain issues) but was well worth the wait. We are so grateful to Marty for his assistance in finding the right fit for us, for staying in touch throughout our long wait and for his assistance after delivery. Highly recommend.
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December 2022 by george harris
Van Dorn’s knowledgeable and friendly staff helped us find the perfect swim spa for our needs. We were able to take multiple test swims in several different units that gave us a high degree of confidence that we were getting the right model, versus looking at a dry floor model or ordering from a catalog. Marty’s many years of experience and patient manner were very helpful in answering our questions. He informed us of everything up front so there were no surprises - from estimated delivery time, installation preparation, delivery, and maintenance, all was made clear and transparent with timely communication. The absence of sales pressure was greatly appreciated. We felt he truly cared about our needs and as a result earned our trust. Van Dorn’s team proactively checked out the installation area in advance, coordinated the delivery, and completed the installation smoothly and quickly by their cheerful team of installers. We highly recommend supporting this small business!
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December 2022 by Pamela Burt
We built our in ground pool with Van Dorn in 2021 and could not be happier. Marty Spears and everyone we worked with were fantastic. There was great communication during the process and the finished product is better than we expected! We consulted with a good amount of pool companies before committing with Van Dorn, and we are very happy with our decision. I highly recommend them!
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December 2022 by Robert Taylor
We're a few months into owning our first hot tub, and now I feel like we can post a legitimate review. While the supply chain issues resulted in a long wait to receive our tub, Van Dorn Pools & Spas has since done a great job supporting us through ownership. We've since had three warranty issues w/ our new J-375. First the cover, reported and replaced in less than five days. We also had a flow restriction issue, that their maintenance team was able to quickly diagnose (some foam from Mfg. ended up in one of the lines) and then finally (fingers crossed no more issues) a temp. sensor failed--replaced quickly. All I can say, is that the staff is friendly, the maintenance team is quick and effective at communicating, and these guys have our business. Great job!
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December 2022 by John Dulina
We signed a contract for pool purchase and installation in January 2021. Many factors, especially the pandemic, delayed our delivery and installation until July 2021...... Doughboy 16X28 oval pool, installed prior to our deck installation which matched up seamlessly.Marty and all the Van Dorn associates were extremly helpful and went out of their way to provide exceptional customer service. I called or went to the Kingsville store on many occasions with general pool maintenancequestions, for water testing and additional services. The installation staff were awesome!! The store associates were always welcoming, pleasant and accommodating.I am a returning customer, as I had a Van Dorn pool about 35 years ago. I had no doubt I would purchase my pool from Van Dorn based on my prior experience witht he company.We highly recommend Van Dorn for all your pool and/or spa needs.John E. Dulina
