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March 2024 by Zan Strom
I stay in a lot of hotels. This one is one of my favorites. The morning breakfast is outstanding. Well stocked with a variety of food. From eggs, sausage, waffles, bagels, English muffin, bread, apples, yogurt, cereals, coffee & probably missing something but you will not be disappointed. I don't think a Holiday Inn express is much better. Rooms are clean and well kept. The morning magenger was very accommodating. The only thing I could say is the night time worker has a little attitude but she was friendly enough.
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February 2024 by Rachele Paris
My family booked us a room for 3 adults, a full + pull out for 2 nights.I knew I was sleeping on a pull out couch, so not expecting the Taj Mahal, but we Did get the room because we wanted to be more comfortable than my parents' blow up mattress. We slept so terribly the first night that we borrowed the air mattress and slept on the floor for the 2nd night, since my folks booked thru a 3rd party and we couldnt get a partial refund for the $360 spent on the 2 nights. Trying the bed, it wasnt much better.The staff is friendly and the coffee was surprisingly good, which is this places only saving grace. Unfortunately, we didnt book a room to chat w the really nice desk lady and have machine coffee; we needed a decent place to sleep and this place failed miserably on those standards.Stains everywhere. They had no extra pillows. Whole ground floor hall reeked of cigarettes. Please for the love of all good, get better beds and/or pull out mattresses
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February 2024 by Lynn Floyd
There was a lady that was not friendly at all besides her everyone else was very nice and helpful.Rooms: Nothing to special about the rooms.
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February 2024 by Mardorney Brinkley
I come all the time Great service great rooms it's the Best ?
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February 2024 by Janel Rohn
I stayed for awhile waiting for my place to be ready and while I stayed here I had a good experience if I had any issues or concerns they would assist right away I like to thank Nikki in front desk she was awesome and housekeeping was very helpful in my needs as far as cleanliness and breakfast was good and the thank you for the lady that works in the breakfast area who greet you in the morning she was very nice with her kind words overall great experience would recommend
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December 2023 by Baha Ha
Would absolutely NOT recommend.Horrible experience, never again. Check in was horrendous - the receptionist at 10pm was on a personal phone call through out the entire check in process. I had reservations done online. He kept signaling me to wait, while he got set up (when I arrived he was in the breakfast area). Asked to see my ID, showed it to him in the wallet, he proceeds to take my wallet and pull the ID out. Then wants to book me a room, I had to explain to him 4 times that bookings were made (showing him confirmation number & email). He responded 3 times with the wait finger & pointed to his earphones and continued having his personal conversation. This was extremely unprofessional and disrespectful. After about 15min, he hands the room key and goes back to his conversation. I had to interrupt him yet again so I can ask 2 questions: A) Which Direction Is The Room?? B) Is there a vending machine available?Incredibly, he answered BOTH incorrectly. Pointed down the wrong hallway & said no to vending machines - which I passed while going down the correct hallway.The room was nothing to write home about.Bathroom walls were disturbing to say the least.To be fair, the check out receptionist was wonderful in comparison.There's a lot of other options over this excuse of a bed & walls service that might be better.Rooms: The room was nothing to write home about.Bathroom walls were disturbing to say the least.
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October 2023 by Sheila Gibson Helme
Dirty room: greasy microwave, pile of hair on the kitchen floor, toothpaste splatters on bathroom mirror. Also, run down common areas and poor service. The only positive was the woman who services the breakfast room. She was great and the area was clean.
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September 2023 by Maleka Green
This was the most unprofessional receptionist that I've ever encountered, her customer service it didn't make any sense. I was there to rent the UHaul that they solicited an availability for and she completely ignored me when I walked in. When she did get to me, she had an attitude because she clearly did not knowhow to do that Portion of her job, then she made me wait 25 minutes to get the key only After a call to U-haul corporate who reached out to her directly. Absolutely unprofessional!
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September 2023 by Olivia Richards
The room was clean, the bathroom and towels were clean and the front desk staff was very nice. However, the bed was like sleeping on plywood. All they need is a dang pillow top mattress pad and problem solved. I did Not sleep and my back still hurts. I could not even stay the whole time I booked because the bed was so hard.
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September 2023 by Aishaa Michellee
I have frequented this hotel over 20 times in this year alone, and I will not be coming back. I wouldn’t recommend this hotel to stay at. I have a pending charge that has yet to be released, and I was charged a smoking fee when I didn’t even smoke in the room. It’s hard to get into contact with management. And this property doesn’t care about customers at all. On multiple occasions I was given mildew smelling rooms, rooms with carpet that was ripped up. They have cause me a financial struggle, and it seems I am forced to contact corporate to get any help. I would like a refund for my 100. Anyone who sees this.. DO NOT STAY HERE.
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September 2023 by Marrio Wilson
Room 100 a siut that rented for $160.Was not impressed with the size of the room or size of bed. Let it mattress is unsellable. However this is small in comparison to what was on the mattress (No not BED Bugs).It was still WET and so loud smelling my son came and laid on the bed next to me and said I know it ain't you dad, so this bed smells like HOT ? PISS. I was busy trying to order pizza so in the mist of having difficulties with the Papa John's delivery person I start smelling the hot piss myself I got up roll the covers back and lo and behold on the mattress cover was hot wet stankin pissed I couldn't believe it I was shocked the hotel reception guy looked at me like I was crazy refunded my money and said have a good night let me tell you something it was my 51st birthday it totally ruined my plans it left me searching for a hotel and paying more than I planned on paying that night it ruined my birthday no thanks Best Western you can keep that blank blank blank.Rooms: Old carpet small bed low quality mattressNoteworthy details: Do not let the remodel lobby fool you.this is a low-rate trap hotel stay away
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September 2023 by justin stout
Tl:dr don’t stay here go next door.Garbage, dirty, old and outdated, the building is falling apart (in some spots the floor is rotted out), rude staff. Our room keycards had to be reset everyday 5 days in a row, the staff are never anywhere to be found (and when u find them they act like they don’t care) Most of the rooms smelled so much like cigarettes (the ones that don’t are still damp and filthy) we had to move several times. No safety, doors are often propped open so anyone can walk in, the pool is permanently closed, the list goes on. Long story short don’t stay here
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August 2023 by Thad Rickard
Do not recommend. First room literally smelled like an ashtray. Staff politely switched rooms and we decided to choose our battles, but the 2nd room smelled like a musty camper. Definitely did not enjoy our nights sleep but it served the purpose at the time considering available options. I realize that Best Western isn't the Hilton, but definitely expected better than a roadside motel experience when booking through such a large chain. Disappointing experience to say the least.Nearby activities: Maryland international raceway
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August 2023 by J J
NO POOLI must have read an old review. When I asked they said the pool was never opened this year. I chose this place because the old review said a nice pool. I really wanted a swim to destress. Otherwise $127 for tiny thin towels, very small hard pillows. It was pretty clean. Decent staff, the breakfast person was very nice. The sausage was inedible.
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August 2023 by Monika Rhodes
Please notice- I rarely leave less than 5 star reviews and I feel soooo compelled to leave this review to hopefully help you decide to stay somewhere else. If I could leave NO stars I would. This place was just disgusting. Most disgustingly, our room was humid and wet and smelled SO foul. The person checking us in was so bothered and inconvenienced that I asked which card I had used to book the room, wanting to use the same card. The employee managing the breakfast was rude and unprofessional and barked at my husband so much he just left. The side doors were often propped open by a rock, so anyone could just come in. There was grime splashed all over the bottom of the bed and the chair. The seat of the chair had some dirt or food crusted all over it so no one could sit there. Never again.