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December 2023 by Nichole H
Would give 0 stars if I could. Pharmacy staff was very rude and unprofessional. Pharmacist kept rolling his eyes when I was asking him to recheck to see if my prescription had been sent over from urgent care. Will never use CVS pharmacy again. They also have the worst open hours of all pharmacy, so don't get sick or injured between 7pm and 10 am. You can't get the prescription for your emergency illness or injury.
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December 2023 by Toya Dover
The pharmacy tech at CVS (store # 488 ) in La Plata, Maryland ( corner of Shining Willow Way) was extremely unprofessional and unhelpful. I was trying to have a prescription transferred from one CVS to another because they were out stock for the medication. However the tech acted as if it was too much trouble for her to assist. She never offered an explanation as to why it could not be done, while the transferring store assured me it could. They too could not even understand why she would not comply.Now I know why so many customers complain about the lack of service and professionalism from this CVS. They’ve definitely lost my business!
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December 2023 by Awaken Hebrew Israelite Judea
Words can not express my gratitude towards Mr. Ecchi!! Sir, thank you for going the extra miles to help get my son the insulin to live!!! The CVS pharmacy in Lexington Park Maryland should be investigated poor service. The African-American Supervisor on duty only cared about standing on her feet, she said she was hungry, her coffee went cold and she's ready to go. This was more important than trying to help me find a cvs pharmacy that had the insulin for my son. I was willing to drive two hours if need be!! Mr. Ecchi, what you did for my son saved his life. While the other cvs pharmacist acting nonchalant about my situation. You search and search to find a way to get his insulin approved. Community, what happen was my insurance no longer approved the name brand( Admelog) but instead the generic brand(lispro). I had no clue about the change, until it was time for my son refill and on top of all that, his cvs pharmacy was out of the generic brand until tomorrow evening about 6pm. The cvs near me was closing and out of stock. I was told incorrect information at my near by cvs pharmacy and had to call around asking questions to learn. While the emergency on call endocrinologist trying to help call around too. If not, my son would've had to get insulin at the ER. It was unreal!! My son life depends on his insulin (type 1 diabetic). When I realizes the generic brand is similar to the name brand and my son can continue to administer with the pen instead of the syringe. I was grateful!!!These pharmacist are terrible, some are absolutely rude and overwhelmed short staffed. I filed a complaint. Please if you ever experience anything like this misinformation, inconsideration, lack of job performance . Call 1800-shopcvs. File your compliant with the agent. We need to voice our concerns for better customer care.Shalom family??
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November 2023 by Debora Friedrich
Worse CVS ever. They never pick up the phone. Lines are always long. You need to plan for a minimum of thirty minutes every time you pick up a prescription.
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October 2023 by 1981baustin
Lady was very rude over the phone even when she asked to talk to the nurse at the hospital. CVS are the worst pharmacy ever. Will be calling corporate to let them know. Everyone avoid CVS at all cost.
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October 2023 by Jessica Tipton
Wouldn’t even give one star!Having a prescription filled just to keep calling for three days and have my doctor fax them just so they can accept it. And the employees are rude as hell! So ridiculous!
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September 2023 by Katie Williams
What is the hold up at the drive through??? Pull up and check if your prescription is ready for pick up.. if not move TF OUT OF THE WAY.. Is there a reason this isn't being enforced? And of course its impossible to get an actual person on the phone to check new prescription status. How would I know my prescription number if the Dr just called it in...Wait times are ridiculous...
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September 2023 by Shelly Posey
Waited 45 minutes on phone for someone to check on my Rx. Never got back to me. Happens all the time. I use the app, but it's not helpful if no one is logging the scripts. When I show up and complain, all of a sudden the scrips are ready and I get the text to come pick up as I'm driving away with my Rx, ugh! I don't think this is limited to this particular store location, it is epidemic in the cvs chain.
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June 2023 by Lisa Renee Traynham
Hold times on the phone is extremely outrageous.I held on for well over 50 minutes. You guys really know how to stress out your customers. You all don’t even try to do better. You do not care about the customer at all.
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May 2023 by grace.cecil Grace
The pharmacy is one of the worst I have ever witnessed. The pharmacist is rude and doesn't help customers. It seems her job is to anger us. I will NEVER go back there again. I deal with Walgreens across the street from them. The pharmacy is very helpful and treats customers the way they should be
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April 2023 by mary Elizabeth
I’m currently typing this review at 12:00 noon on 4/8/2023. While I’m sitting in my car in pain because the pharmacist is refusing to give me my painkillers that we’re proscribe to me by a DOCTOR. Reason because insurance wouldn’t cover it I said I would pay out of pocket she’s still telling me no and states I can have the doctor send it to another pharmacy and see if they would give it to me. My root canal appointment is not until Wednesday and she showed no compassion.UPDATE:So I’m back in the drive thru at 1:17 and the doctor has called in a lower dose for me she’s still refusing to give me my prescription and now have to call the police, break is not until 1:30 she’s mad I questioned her about her lying that my Dr. Did not know my birthday and want to go back and forth with me going to slam the blinds in my face talking about she’s going on break and I can get my prescriptions after break. Remind you she had already took my cash and ID and she returned it before the break time.And I’m going to make sure I call the pharmacy board on mirabel E. Tanyi
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April 2023 by Cecelia King
I gave 2 stars b/c I have had outstanding experiences with a few pharmacists and/or techs. However, I had the worse experience via phone today. I went in the store to, not only pick up a prescription, but to speak with a manager about the tactless, rude and unprofessional encounter. To my dismay, I discovered the manager they called MeMe is the same person named Meribel I spoke with just 15 mins earlier. So, no point to make my complaint with her, right?!
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January 2023 by K. Marie (KhaoticKorner)
Absolute WORST cvs ever ….. from the wait time down the pharmacy down to the management. Horrible customer service the pharmacy is SLOW as ever it doesn’t matter it’s 8 am or 5 pm there is always a line and everybody is so rude it’s ridiculous and mediocre.
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January 2023 by Chrissy S.
RUN, don't walk the other way from this Pharmacy. They're incompetent and shady. My doctor sent In prescriptions twice and this place still doesn't have them. The pharmacist is a power hungry j**** he didn't like my mom questioning him and told her "you're going to wait," to get her prescriptions filled over the Christmas holiday. Then the power hungry pharmacist told my mother she she didn't need her prescription that was prescribed by her doctor.... he shows a disgusting lack of compassion. A pharmacist does not have the right to override a doctor, no matter how smart they are.... Please, for your own safety, go somewhere else.
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December 2022 by Timothy Turner
Pharmacy is the worst run I have ever seen. My doctor sent my rx in at 2pm for a life or death medicine. At 7pm on a Friday before a holiday, I came to pick it up, only to be told they were out and might have more on Monday. No call, no text, nothing. They had no regard for their regular customer so don't bother if it's a one time thing for sure.
