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March 2024 by Claire Mower
Excellent service, friendly employees,in and out in no time at all.Will definitely use them again!
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February 2024 by Michelle Shands
Laplata Enterprise really focuses on the customers needs and requirements. They excel at serving their customers. I highly recommend them.
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February 2024 by J.C Jackson
Professional, helpful and empathetic
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February 2024 by Deanna Monique
After my car accident, she was very patient with me throughout my rental process. She communicated clearly making the process smooth.
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January 2024 by DL Cartwright
The La Plata, MD team was very professional and helpful.
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December 2023 by Ladee Jay
Customer service at this location is great, however, the vehicle could have been better as there were issue with the vehicle itself and its condition.
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November 2023 by T Smith
As a long-time enterprise customer, my experience with the Laplata, MD office has been disappointing. In August 2023, following a car accident, I was unable to secure a rental car despite daily inquiries. I was advised to contact other Enterprise locations myself. Having alternative transportation, I eventually ceased pursuing a rental. In November 2023, I made a reservation and requested the advertised pickup service, only to be informed that it wasn't available at this location and was suggested to use Uber instead. The service at the LaPlata office, especially in terms of phone manners and overall professionalism, falls short of my previous experiences with Enterprise. It's clear that this location does not meet the standard I have come to expect.
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November 2023 by Redz Gant
La Plata location not recommended. Mr. Johnathan claimed to be the Location Manager and offered no follow up assistance for a rental request that was made As of this moment 17 days ago and has not been completed. On day 13 received a vm from the location asking if reservation was still needed. Apparently there is no way for this location to plan ahead for rentals. You get what they have each day, which is a wholeBunch of nothing. After booking with another location, it was expressed treatment from La Plata was poor and unsatisfactory to the Enterprise customer service expectation. Accountability is a core value that should be taught at this location.
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October 2023 by Sally Rhodes
Jonathan, single handed on a Wednesday afternoon, was proficient and friendly, offered a luxury vehicle at a lower price. Fantastic service!!
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October 2023 by Alexandra Skinner
Zero stars if I could!! One representative working, then tell me I cant get a car because I made the reservation yesterday. Why I am able to make a reservation then? Update! The representative informed me before leaving that she would reach out at 2 pm to notify what cars were available...I NEVER RECEIVED A CALL FROM ANYONE... I ASSUME THIS REVIEW CANCEL THAT LOL
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September 2023 by Kimberley Charter
EXCELLENT customer service- went above and beyond to accommodate me. Jasmine was a customer service dream. The Car was clean and the process was seamless.
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August 2023 by Yolonda Body
Let me begin by saying I had an amazing "wait" time with the La Plata Enterprise location. Jonathan, the manager-on-duty, is a wealth of knowledge. Syeed is friendly when he picked me up from the collision center--he was seemed like family. Jasmine's smile is comforting. When they tell you, "We got you!" They meant that.I was initially supposed to have an intermediate car, but it was not comparable to my car that was being repaired. With a growing child and my career, I needed more space. They kindly walked me through the process to get what met my needs in my time of waiting--physically and financially. Their inventory is vast. I had choices.The smiles you see in the picture are genuine. I am very pleased with the customer service and up-to-the-minute communication. I will ride the extra miles to rent from this location again. Corporate, please take care of this shift. I only waited to resolve my issues from another point of service, but they rented four+ cars while I was there. NO ONE waited beyond what was necessary. I left with a smile and comfort knowing they really had my best interest at heart.
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August 2023 by L.Tiffany Wilkins
My experience at the Enterprise in LaPlata Maryland has been the best one I've had. They are very time efficient, helpful, friendly and make the experience super easy!
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July 2023 by Monica Sanders
Has the pleasure of working with Jasmine at the La Plata Md location . Extremely impressed with her knowledge and experience. When she said she will call you can count on it. Reliable , definitely customer service friendly.Great job Jasmine. 10 stars if I could.
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July 2023 by Darryl Radford
After many years of travel and car rentals, I have to say that this had to be one of the least favorable experiences I have ever had. The vehicle itself was FILTHY to the point where I didn't want to drive with a window down because I wanted to lessen the chance of the wind blowing something inside of the car on me. There was sticky stuff inside of the cup holder and the mats were gone exposing the wear and tear in the carpeting on the floorboard. Gas was not full, part of the trunk was hanging loose, and all of this after having to wait an extra half hour while they "cleaned" the vehicle. I was forced to take it to a car wash myself before hitting the road. Highly unlike my other Enterprise rentals
