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January 2024 by jp112608
Bought 2 guitars, separately, from Dillon and his team. Even Keith, the store owner/manager helped me with timely advice. The transactions went perfectly.Island Music treated me with care, from the receptionist to the owner.I would highly recommend Island Music for any musical equipment needs.
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December 2023 by Douglas Roland
Came back again today. Bought a guitar. Same friendly service as every other time I've been here. I will be making this a regular stop when I'm in the area.Great shop. Friendly staff. I played several guitars. Didn't buy anything today, but I'll be back. Bought a bad from them last year. Again the service and selection are solid. Highly recommend.
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December 2023 by Hunter Owens
Bought a used acoustic on reverb. Great purchase! Excellent packaging, fast shipping.
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October 2023 by Kathryn
I went to Island Music to buy a viola chin rest to support a local small business versus buying online. They did not sell a viola chin rest but I was told by two employees that a violin chin rest would work because the instruments are similar sized. But it turns out violas are thicker and the chin rest does not work. I returned the chin rest today and they would not give me a refund, only a store credit. The manager was polite but would not budge. He said he would talk to the employees so in the future they don’t make the mistake again. I think it is ridiculous they sold me something that that didn’t work and then did not refund it. Next time I’ll use Amazon.
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September 2023 by Will Dorsey
I went to Island Music for a bass amp and a guitar stand, because they were having a sale (15% off everything in the store) and it was comparatively close to home. When the salesman rang up the purchases, it was way over what I expected to pay. I thought they had substituted a more expensive amp, but no. After a few minutes, we discovered that he had not applied the discount. I will say, he was unfailingly pleasant in his efforts to ensure that I was a satisfied customer and I did leave the store having bought what I expected at the price I had expected to pay. I am confident it was an honest mistake. They probably deserve five stars, but that five minutes of doubt and disappointment soured the overall experience. That said, I will not hesitate to return to Island Music if I need new strings, etc. in the future.
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July 2023 by Kevin Grindstaff
I dropped off a guitar on June 24th for a setup. Was told it would take a week to 10 days. I called on July 6th to ask for status. Was told the guy should be dropping off work the next day (July 7th) and if mine wasn't ready they would give me an update. Nobody called so I called on July 7th. Was told the "guy" didn't drop off as planned. Was told he should drop off on the 8th and if my guitar was not done would get a call with an update. Nobody called. Not a good way to treat your customers. Will not be doing business here anymore..Kevin Grindstaff
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June 2023 by TOPPER Voices Of Rock & Soul!
I met Matt from Island Music through a guitar purchase I made on eBay. The guitar was fantastic but there was a ground problem and I was getting a hum when plugged in guitar amplifiers I mentioned the issue to Matt, saying I would get my guitar tech to see about troubleshooting & repairing the problem Matt took the issue into his own hands and had the guitar ? company send me a new one through Island Music. He sent me a paid shipping label to return the guitar I purchased on eBay, no charge!Island Music is absolutely the best musical instrument dealer and customer service I have ever experienced during my 50 years as a professional guitarist and bandleader.I give Matt and Island Music 5 stars and more!!!
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June 2023 by David Roehl
As someone who has bought many guitars from Reverb and have experienced a number of disgusting exchanges with sellers~This experience absolutely the best. The price was more than fair and reasonable. The packaging was professional to preserve the intergity of the instrument. The messaging between us was prompt and professional. This guitar traveled 3000 miles and arrived to my amazement in perfect tune and mintActually ever better that describedIn the post.Bravo my friends. Your a breath of fresh air. Cheers and thanks againDavid Roehl
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June 2023 by Oscar Estrada
I live in Hollywood, CA, and ordered a brand new Jackson from Island Music. This was a great experience, my guitar arrived double boxed, and they were helpful answering any questions I had prior to sale. They were even cool enough to adjust their price on ebay, to match our reverb deal, in order for me to be able to apply a protection plan to my purchase. Thanks Island Music ??
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June 2023 by Michael Mangini
I purchased a guitar from Island Music on Reverb. The instrument came quickly, as described, and was set up just as I asked. Customer service and response time was excellent. Awesome all around!
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May 2023 by Lake Speed
I had a major UPS delivery problem that was on the UPS end not Island Music but Matt in sales stepped up and came up with a solution. Items are packaged well and shipped quickly. I appreciate them and will continue to do business with this store.
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May 2023 by Elijah Stewart
Been coming her since I was a kid. From my first bass to my frequent need for drum sticks, this shop has always delivered. Not the biggest fan of the return policy, but rarely is it needed.
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April 2023 by Jennifer Johnson
Brought in a bass guitar, they were able to show my how to change the battery in, problem solved. Dropped off an old Yamaha they are curemrently working on. Everyone is always friendly and knowledgeable!
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April 2023 by Woody Norris
I love the music store but i had two encounters with one of the employees I really didn't appreciate. One-saying there was a misunderstanding that I didn't pay for a guitar repair when I did (this has been addressed already) Two-yesteday asking for strings back pretty sarcastically when I didn't even remember there being a pack of strings in the guitar case. Maybr next time you should have...This employee needs to do better....as far as customer service. Awesome selection of guitars though, lots of stickers, and accessories.
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March 2023 by 01carbin1
I didn't realize it at the time of my first purchase, but Island Music has an "ALL sales final" policy. For that reason alone, I'll never shop there again. They do give store credit. I've returned an item and now have store credit, but every time I attempt to use it, the item is either overpriced, or the stickered price on the item is wrong, etc.