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September 2025 by DURAN
This store smells like weed. The employees were very rude and told me not to come to this store. I need to get tested immediately.
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August 2025 by Octavia
I always love the customer service I receive when I come to this store. Singh was very nice and knowledgeable. I was serviced quickly, in and out!
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August 2025 by Brandon Dean
Good morning, on August 8, 2025 at approximately 11:20 I went to the store #5006. And experience the worst possible customer service I’ve ever experienced in my entire life. The customer service experience came from a gentleman. The gentleman is an African-American male with a long earring and dreads. I asked him for his name he refused. The customer service experience that came from the gentleman is extremely unprofessional and unacceptable. The gentleman is an African-American male with a long earring and dreads. I asked him for his name he refused. I asked for a manager’s name or contact he refused. I asked him for the Owner’s contact information he refused. I then asked the white male next to him with a long ponytail for the gentleman who is being rude name and information. He refused and told me I had to ask the rude gentleman, his name again. At no point should customer service be this bad. Nobody should experience this when simply trying to ship off items.
I also find it unsatisfactory as I read reviews, knowing that he is constantly an issue at the store people have went on Google and left reviews for him before. This isn’t my first bad experience with him, but I want this to be my last bad experience with him.
Please feel free to reach back out to me.
Thank you and I hope you address all of these concerns.
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July 2025 by Sharon Poynter
REF: 34 Shining Willow Way store in LaPlata Md.. A renovation was done to the store. But a down grade was done to the customer service experience. When I entered the store I waited patiently for someone to call me. The black man with earrings hanging down was horrible and do not need to work with people at all. He never said a word and acted like he dont want to be there!!! I asked him was I next and he said or I could wait for the other guy Mike [I waited]. While in Mikes line I asked what was the corporate number, Mike replied it was on the website. I also asked Mike what was the man's name and he said, ask him!! On my way out the door I asked the other ruin man his name and he thought about it and stated he didnt have to answer that question. I thought he must be the owner. Oh my, I've never been treated so poorly in my entire life. Clearly these two guys have not reviewed the UPS Store's core values. I did and it states that UPS is committed to providing world class customer service to the customer. The statement went on about personalized and professional solutions while support its core values. This store need an ovethall. What happened to the other people that worked there, they were at least kind. I pray my returns end up getting back to the recipient.
Sharon P
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July 2025 by S. Bondoc
They should have closed and notified everyone online that they were going to be limited in the services they offer due to being under renovations. Even before the renovations, there’s always SOMETHING wrong with this location. Terrible customer service.
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July 2025 by Robert G
Good customer service and location near me.
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June 2025 by Melissa
I visited the UPS Store on Saturday, 6/28, and was truly impressed by the associate working alone that day, Antoinette. It was a busy afternoon with a steady stream of customers, but she handled everything with grace. Despite the rush, she remained calm, polite, and incredibly efficient. She greeted everyone with a warm smile, and her professionalism stood out. I later found her name through a quick Google search—she absolutely deserves recognition. Running the store solo on a hectic weekend is no small feat, and Antoinette did an outstanding job. Thank you!
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June 2025 by Korrin Kim
2 stars because the customer service is hit or miss. There’s a lady in there with piercings in her face that is so hot and cold, one day she’s OVERLY helpful and talkative and the next she comes off a little rude. The rest of the staff there is not very friendly either.
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June 2025 by Kenny Glover
I usually get good customer service at this location. The last time I went in there was zero customer service. No getting just task directing by the lady with facial piercing. Felt like she had something against me coming in and bothering her.
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June 2025 by Amanda Faverty
Friendly service and easy exchange of packaging. I had 20 packages and they returned them all so easily.
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May 2025 by Naomi Rae
I use the UPS store at 34 Shining Willow Way every single day and I have to say they are outstanding. The service is always impeccable and always with a smile. I am so grateful for them!
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May 2025 by Laura Metz
Always helpful and kind!
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May 2025 by Reagan Myers
I returned my items and got my receipt extremely fast and the people are nice.
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April 2025 by Tonia Isaacs
This is the best UPS store in the DMV. Every time I go into the store I am greeted and helped immediately. Antoinette and the rest of the staff are knowledgeable and extremely helpful.
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February 2025 by James Vasquez
The UPS Store in La Plata is hands down the best in town! Their customer service is truly top-notch—they go above and beyond to provide solutions tailored to their customers’ needs. A special shoutout to Singh and Victor for their exceptional help. Their dedication to assisting the local community and businesses is truly appreciated. If you’re looking for reliable service with a friendly touch, this is the place to go. Thank you for all that you do!
