United States Postal Service

Post Offices
Hours: The United States Postal Service receives many comments out of frustration. Some customers report ongoing problems with mail being put in the wrong box, which can lead to serious issues like a new credit card disappearing and accounts being closed. They advise others to be careful. The experience is described as a roll of the dice, where sometimes everything goes fine and other times there are difficulties. However, at one location, the culture has shifted greatly towards customer service and satisfaction in the last eight to nine months. The employees there now seem to really care, treat people with dignity and respect, and make them feel like a customer. The leadership is credited for this positive change, and the employees are generally seen as fine and as helpful as possible.

1. La Plata, Maryland