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March 2024 by Kaitlynne Seminsky
It began to snow on our way home so we decided to stay here for the night. There is a very “nostalgic” feel with how the rooms are set up. The room was clean with no visible staining. Unfortunately the bed sheets are thinner than a hospital blanket and do not retain much heat. The sink drain also didn’t work the best. The convenience of checking in at 1am was much appreciated.
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February 2024 by Edward Miller
The breakfast was good, room was
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February 2024 by Monica Lynn James
Clean and
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February 2024 by Emanuel C
Hello Best Western,I really enjoyed the time I spent at your hotel. You all have really amazing staff who are truly dedicated to the mission of your organization. I was able to get a comfortable Knight's rest in your rooms. I enjoyed the breakfast area and the attentive service I received. And I like the personal nature of the service provided to me. You have some really amazing staff and I'm glad I could take the time to talk with you all. Much respect to Cindy, Aaron, Alan, Patty, and Macie ?. You all made my stay very special. Macie, your going to be an amazing forensic psychologist ?I really enjoyed the time I could spend with you all I'm getting to know you all. You all have a nice place that is clean and comfortable. And you all are blessed to have really good people as a part of your team. I enjoyed meeting one of the managers this morning when I checked out and she was very nice.Keep being amazing!Sincerely,Manny ? (Emanuel C)
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February 2024 by Kristie Rice
Had a nice room, quiet an they use to have smoking rooms. Nice indoor pool. An desk clerk was very
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February 2024 by David Arbuckle
Stayed here for 2 nights while in Cumberland Maryland and Berkeley Springs. The rooms are clean and spacious, breakfast was really good and the pool is very large. If you're looking for a budget friendly but clean hotel this is for you. The hotel is very close to the highway as well.Food & drinks: Coffee is available 24/7 at the front desk.
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January 2024 by vallie white
Rooms: Clean and quiet
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January 2024 by Hua-mei Chen
Kind of old, but clean. Breakfast is very good, with many choices.Food & drinks: Lots of choices, including soybean milk.
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January 2024 by Beautifully Savage
They were amazing especially the maintenance
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December 2023 by Tim Bennett
This place isn't the nicest and most updated but it sure was in the best location. The service was great and our room was clean and looked actually good for a smoking room. Didn't have a smell which was a surprise. The pool was closed and must have been for awhile but I would go back.
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December 2023 by Angelica Vantrease
If I could give a 0 I would. Hotel immediately smelled like stale cigarettes/marijuana and mold. The isles where littered with extended stays trash and dirty linen. They advertise a heated pool, the indoor pool was colder than outside, the heat in my room stopped working and the shower ran in 5 minute intervals of hot and cold water. Unfortunately no management was to be found on the biggest check out and complaint day of the week. Luckily the front desk person(because she was NOT a lady) was able to produce a manager over the phone and then she threw the phone and left. After my phone conversation I returned the phone in the same manor it was presented to me and it’s just rough luck that no one was there to receive.Noteworthy details: The front of it looked nice, but these looks are very deceiving
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November 2023 by Jim Charlton
A repeat guest, but no longer happy guests!We are currently registered at the hotel. Called ahead to desk before we traveled 90 miles to make sure facilities were operating properly for our overnight get-away, namely the pool and hot tub. Upon arrival room was ice cold and engineer checked and told us the heater wasn’t working. So we had to move everything to a second room which was just as cold, but fortunately the heater was at least running to try to get it up to temperature. Once we got to the pool area, discovered the jets on the hot tub are “not working again”. Lady at the desk informed me it has been a problem off/on for months!Another big disappointment.
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October 2023 by Angela U
For the price and location...excellent. Rooms are clean. Breakfast always stocked. My favorite is the outside landscaping. It's as if I'm not in Cumberland, MD but in a nicer exotic area. Speaking as a downtown local. Staff has always been very pleasant and professional. I enjoy it so much and would rather pay the extra dollars to stay here than the other one that's much cheaper down the street.
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October 2023 by T Turner
Perfect for relaxing time. All the staff were friendly and made my stay very nice.Jackie,shelly and cindy went above and beyond.Great customer service..There is a young man that cleaned rooms also was absolutely Wonderful (cant remember name).Thanks so much.will absolutely stay again..Breakfast was amazing.Thanks to the one who made it all happen for guest.
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October 2023 by Mike McGuire
A perfect location to stay on my trip home driving the National Road. Rooms were nice and the breakfast was a very good start to the day. I would stay here again if ever in the area.
