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March 2024 by K Witkowski
My husband and I were visiting family out of town and decided to check out some mattresses. After finding one we liked, we were told that the mattress, box spring, and pillows could be shipped to us for only $150.We thought about it for a day or so, then called back to make our purchase. The purchase had to be completed by a manager, who was supposed to call us back.We never got a call, so I called the store and completed the purchase. I asked for a breakdown of the total amount, which was incorrect. We were told pillows were buy one get one free, so that was corrected. I asked for an emailed receipt and was told we would be contacted about delivery within 2-3 days. Never got an emailed receipt.I hadn't heard anything about delivery (well after the timeframe) and still hadn't gotten a receipt, so I called the store. The manager said the bed frame couldn't be shipped and asked if we had a location closer to us. I tried to Google it while on the phone with her (the nearest location was permanently closed-also not sure why I'm the one having to fix this). She said she would call me back that day with a solution but never did.The next time I called, she said she didn't call because the bedframe couldn't be shipped. I asked again for a receipt and gave my email for the third time. Finally got a receipt; she had sent it to an incorrect email previously. We gave up on the bedframe and got a refund for that.One pillow was delivered so I called to correct that and have been waiting on the second one.When the mattress was delivered, the instructions weren't followed that I left for the delivery team. They didn't call my husband or use the gate code. They drove in behind another vehicle causing the gate to hit their truck.I gave it a month for the second pillow to be delivered and called the store. The manager said she assumed I had the pillow and that it was out of her hands, that it ships from their main warehouse. I called customer service at the warehouse and they said there was some type of hold from the store. They gave me the district managers number and I haven't heard from them either.Terrible customer service. I understand mistakes happen but all I'm asking for is someone's word and some basic communication. I haven't been contacted a single time by this location, every part of the process has had an error, and I still don't know what's going on.
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February 2024 by Jenny
Excellent, and knowledgeable service! Cat answered all of my questions. This was a big purchase for me and she was able to put me at ease. She is very professional and very easy to work with!
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July 2023 by Jordan Permenter
Quick and easy
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June 2023 by Natalie D
My Fiancé and I stopped in to look at different types of mattresses since the one we had was in terrible shape. Cat was super helpful and helped us pick out the best fit for us both. Not only that but she was super professional and personable and made the whole experience great. Very happy with our outcome!
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June 2023 by Janice Moore
Thomas was very helpful and knowledgeable! He assisted us in the best mattress purchase for our needs. We'd recommend him to others.
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June 2023 by Zachary Dalonges
Recently bought a mattress from here, had the help of Thomas and Kat, very nice people. Found a mattress I loved and had it shipped within 3 days!! Very pleasant experience
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May 2023 by Em Stevens
Mattress is on its way, so I can't speak on that aspect just yet, but I have to say I had a great shopping experience here when I went. Thomas was a great rep! He went above and beyond in making sure myself and another customer in the store were well informed, and well taken care of. Great personality, and great salesmanship. Clearly very knowledgeable of the products on hand. If I need another mattress for any other rooms in the future, I'll make sure to stop in when Thomas is around.
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May 2023 by Bryan Henchey
My wife and recently purchased a mattress at this location and were helped by Thomas. The store had an excellent selection. Thomas was very helpful and knowledgeable about their stock. We never felt pressured that he was pushing us toward a specific brand or price range, and instead was more interested in helping us find the best mattress for us. Any question we had he was able to offer information about the mattresses he was selling. We’ll definitely be back and will recommend Thomas and this location to others. Thank you for an easy experience!
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May 2023 by Em G
Mattress is on its way, so I can't speak on that aspect just yet, but I have to say I had a great shopping experience here when I went. Thomas was a great rep! He went above and beyond in making sure myself and another customer in the store were well informed, and well taken care of. Great personality, and great salesmanship. Clearly very knowledgeable of the products on hand. If I need another mattress for any other rooms in the future, I'll make sure to stop in when Thomas is around.
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April 2023 by Kayla Hood
Thomas And Garrett In LaVale MD Was Amazing They Helped Us Find Something Nice But Affordable And Their Pick Was Amazing Can't Wait To Try My New Mattress They Had Respectful Attitude Very Professional I Will Be Referring My Friends And Family They Absolutely Know What There Doing ? ?
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March 2023 by James Gillen
When it's easy it's easy! Thomas and Cat helped us choose the best mattress for us. Helpful, friendly, and made it easy, thanks again Thomas!
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March 2023 by Lorie Haslacker
Some fantastic service.Will recommend this store and employees; Thomas, Cat and Garrett to anyone looking to purchase a new mattress set.
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March 2023 by Marita Mastropasqua
Had a great experience. Thomas helped me pick out a mattress and he was very professional and friendly!
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January 2023 by Brittney Remley
Thomas helped us find the perfect mattress. He was very friendly and talked with us about what we were looking for and answered all of our questions. He wasn’t pushy on trying to sell a mattress and he made our payment plan very affordable.
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January 2023 by Charlotte Man
I bought a queen set from this location that cost me nearly $2,000 and it was the worst shopping experience I've ever had!! I was told by the manager that my mattress and box spring would be there the next day and it took them 5 days after me calling three times and them assuring me that it was coming. The two delivery men did not show up until after 2:00 in the afternoon they then took my new mattress out of a filthy truck that was so disgusting inside I couldn't believe it! Surprisingly even the plastic around the mattress and box spring seemed to be clean they then put it against the wall and took a picture of it and refused to take my old mattress even though I was promised at the store by two different people. So that evening I set the bed up myself and had to find room for my old mattress. The "new"mattress started to make different squeaking sounds shortly after I got in bed that night and when I woke up I noticed that there was something coming out of the side of the mattress almost poking through it seemed and stains starting to come through the top of the mattress It has been almost a week now and after being on the phone at least a half a dozen times I'm not very optimistic that they're going to do anything about it they gave me an old mattress and I can't believe this has happened to me I will never go anywhere close to a mattress Warehouse again!!
