Cell Phone Stores in La Vale, MD

“I just had the most pleasant experience ever. Our Service Representative was Bailey. If there is an award for Employee of the Year she should get it.
She took her time with me to answer all of my questions and explained everything to me in a way that I understood and felt good about. She not only listened, she listened with the intent to understand and then make sure I was satisfied with my new service.
I wish there were more than 5 stars to give because of Bailey’s outstanding customer service.”

“They fixed my PC for me! They don't really advertise but they do work on custom builds and they replaced my CPU and motherboard for me. They even managed my cables, I didn't even do that the first time I built it! I was very anxious and impatient waiting for it back but it was less than 2 working days for them to get it all put together for me. I had my PC back mid day the day after dropping it off. They're also very nice here AND cheaper than micro center which is also a 2 hour drive. I hope I never have to come back but if I do I know my tech is in good hands!”

“Great service! I was in the store on Wednesday and was helped by Noah. He was very pleasant to work with despite being very busy and helping 3 customers at once. I am happy to share my experience and recommend this location and especially Noah!”

“I seriously can not say enough good things about the store manager Kate! We have been T-Mobile customers for two years now for the 5G home internet. We was having issues with our gateway being out of date. I contacted care team on the phone and they instructed me to go to the nearest T-Mobile store to swap my Gateway. I first went to the Cumberland Maryland store and they was trying to charge me a 45 dollar shipping fee to return the gateway to T-Mobile. Even the customer care online said no fees. I contacted LaVale T-Mobile and Kate ensured me that no fees would be charged to swap out the gateway modem. I quickly left the Cumberland Store and went to LaVale. Kate was outstanding and one of the best customer service employees I have ever experienced. She is personable, friendly, and gets things done! She is an excellent store manager. I will never visit the Cumberland store again. They not only tried to charge me a fee but they activated lines on my account for multiple home Gateways without my permission. Avoid the Cumberland MD T-mobile at all cost! LaVale is definitely the best! Kate Rocks!!”

“Knowledgeable staff who are polite and always willing to help. One associate listened to my particular problem and immediately found a solution that saved me time, money, and got me through with a win/win resolution.”

“Absolutely an incredible team!! My daughter and I needed new phones so we went in to the store located in the Country Club Mall. They were busy but everytime an employee would walk by they acknowledged us and said someone would be with us as soon as they could. We had Jacob help us and he was great!! Very patient in explaining everything to me but the best part was how he talked with my daughter who is autistic!! He listened and had conversation with her and really made her feel comfortable. That is very much appreciated from a parent of a child with a disability. The store manager, Clint, is also wonderful. What a team he has built. I hope AT&T realizes what an asset this team is. When I walked in I wasn't even sure I wanted to stay with AT&T but after dealing with Jacob and Clioni I absolutely knew I did. Thank you both”