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October 2023 by adamjulie13
Very pleased with Caliber Landover. Process was easy, staff was professional and the work was done with good quality. Entire process was timely which made it even better. They took care of contacting rental car for me too. Highly recommend for repair/body work.Services: Painting
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October 2023 by John
Caliber did a great job of keeping us in the loop, getting parts ordered and performing the work. Will definitely use them again if the unexpected happens! Angie did a great job as our rep!Services: Painting
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September 2023 by Denise Branch Jackson
This is a business of quality and exceptional customer service. My rear-end where my car was damaged looks brand new. Thank you Caliber Collision - Repair Shop staff and Customer Service staff. Denise JacksoonServices: Exhaust
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September 2023 by Timothy Harper
I am writing a review about the exceptional experience with Caliber Collision with the customer service and bodywork provided for my car. From the moment I walked into the service center, I was greeted with a warm and friendly atmosphere. The staff went above and beyond to ensure my needs were met and that I felt valued as a customer.The attention to detail and craftsmanship displayed in the bodywork was genuinely remarkable. The technicians clearly took pride in their work, as every dent and scratch was expertly repaired, leaving my car looking as good as new. The precision and skill demonstrated in the restoration process were evident in the flawless finish.What truly impressed me was the level of communication throughout the entire process. The staff kept me informed every step of the way, providing regular updates on the progress of the repairs. They took the time to explain the work being done and answered all my questions with patience and knowledge.Not only was the customer service top-notch. The team worked diligently to ensure that my car was repaired and returned to me promptly without compromising on the quality of the work.I cannot express my gratitude enough for the exceptional service I received. This establishment truly understands the importance of customer satisfaction and goes the extra mile to exceed expectations. I highly recommend their services to anyone needing bodywork or car repairs. They have earned my trust and loyalty, and I will undoubtedly be returning in the future.
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September 2023 by Jamal Miller
Caliber Collision’s team of repair technicians have done an excellent job on my current truck’s side swipe damages, outstanding!!!J. Miller9/18/23.Services: Painting
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August 2023 by Sue Keane
Caliber checked all the boxes for us! Wonderful customer service, very thorough job, completed the job earlier then what was projected, car runs great and looked fabulous when returned to us. We will definitely use them again!!! Thank you Caliber for a great experience!Services: Painting
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August 2023 by Lovannia Dofat-Avent
I'm highly disappointed. They are pleasant but they did not do a good job on my car. The lights are loose, and the bumper is crooked. The front tag was missing and they say they have a pic of the car with the tag missing but I have one with the tag securely attached before we dropped the car off....you be the judge. Nevertheless, I have to pay to replace my tags. They never reported the that the tag was missing and "thought" I just didn't "need one" for a MD car. Also, my battery "suddenly died" and they wanted to charge me $230 for a new battery. When i declined and said i would purchase one elsewhere much cheaper they happen to have an exact replacement in the shop that was used and gave that to me. Again...you be the judge.I completed their customer satisfaction survey online and discovered they should have been giving me updates. That never happened even though they had the car much longer than they quoted. My insurance company told me the estimated timeframe. The only time I heard from them was about the battery issue and that it was time fore to pick the car up and that was 1-2 days in between calls.Needless to say, I'm highly disappointed. Maybe some of my disappointment would have been mitigated if there was more communication from the shop.
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August 2023 by Katie K
caliber made my car look brand new! They were easy to work with and patient with all of my questions and concerns. i had a very positive experience and highly recommend!
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August 2023 by Tina Butler
My experience with Caliber Collision was outstanding. The staff was competent, friendly and compassionate. The body work was exceptional and I would highly recommend to all my family and friends.
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August 2023 by Kim Ashcraft
Every single interaction that I have had, with Caliber Collision Landover, has been extremely kind, professional and helpful. They have gone out of their way to help and make sure everyone has what they need - even if it isn't technically their responsibility. I am extraordinarily impressed with this Caliber and how they treat people. Kindness goes a very long way and is not always seen in this very stressful world. Thank you, Caliber Team Landover for making it your mission to take care of other people! You are shining stars in your community!
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July 2023 by Raven Makins
Great experience overall! Very satisfied. Quick but quality service. My car looked brand new from the great job they did repairing the damage to the clean and shine they gave it. Joe and the staff there are super friendly and communicative. I recommend 100%!Service: Body & Trim
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July 2023 by Vaughn Resper Jr. (KingVaughnJr)
Extremely Satisfied. Great customer service, very professional. I felt very comfortable with my Car in their hands.Service: Steering & suspension repair
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July 2023 by Bryan Wil
Only reason I went here is because USAA wanted me to get a quote from their people. Angie was cool for scheduling me in when my appointment was on another day. I got 2 quotes from them(2 different estimators) but, at the end of it - I learned a lot of damage wasn’t even documented to be repaired. 1 of those items I asked about specifically if it was included - I was told yes when it wasn’t. Don’t worry - I went to a real auto body shop who knew what my car looked like before the accident & billed for ALL the damage the other driver caused, I recommend you do the same
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June 2023 by Angela Terrance
Caliber Collision took excellent care of me and vehicle through this stressful time. Angela communicated with me through out the entire process, she returned calls and emails in a timely manner. Bonus: easy rental car returns!Services: Tires
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June 2023 by Jose Redd
I recently called to get a estimate for a minor imperfection cause by an accident, and when asking about the different services that CALIBER COLLISION offers I was directed by a very condescending employee by the name of Dana. She immediately wrote me off and told me “Try a different location because we don’t do that here”.Before getting off the line I wanted further clarification on whether the company can do it, even if her location does not. She then proceeded to repeat herself in a demeaning and condescending way saying she wanting to “make sure I understood.”Customers: Please be aware of this employee; terrible customer service.Services: Transmission
