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April 2023 by Jo Ann Webb
1 day agoThis is the most unprofessional business I have ever used. As an African American, I try to patronize black-owned businesses, but this tax firm leaves such a bad taste in your mouth. They are a disgrace to all the other professional, black-owned businesses that provide excellent service. Last year, Sherrie did my taxes. She failed to calculate my capital gains taxes, which left me owing over $21,000 in federal taxes. (Initially, I was getting a refund.) When I pointed out to her that I thought my taxes were incorrectly filed and that I should have incurred capital gains taxes after selling a second home, she stated, "Let me check with my girlfriend who works for the IRS." When I had a follow-up meeting with her, and she acknowledged that she should have included the proceeds from the sale of that home as income, her explanation was, "They changed the rules." What? If the rules were changed, it's her responsibility to stay abreast of them. Trying to reach her is like trying to get the President of the United States on the phone. It's virtually impossible! She tells you to call but she doesn't return calls. She tells you to email her and mark your message as "important" so she can quickly respond, and she doesn't respond. This firm's customer service or lack thereof is appauling. My advice to anyone looking for a tax firm: STAY AWAY! SPEND YOUR MONEY WHERE YOU WILL BE TREATED LIKE A HUMAN BEING!
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March 2023 by Mr. Granat, G. Ryan
Excellent. 3rd yr. I'll be back in Tylers' office next year. 5*
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May 2022 by Miguel Villazon
Literally absolute trash. If you want red flags all over your taxes and the IRS and local revenue officers coming after you for shady taxes use this clown. Stay away.
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April 2022 by Philip Hines
I am very disappointed in their service. I am a first time client. No one returned my calls nor called me on the appointment day and time. Thanks but no thanks.
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September 2021 by Miya Jackson-Presley
I am saddened to have to write a poor review. I have been a client of theirs for years now and have recommended their services numerous times. This past year has been the worst I have seen from them. They didn't submit my taxes properly, the IRS still does not show receipt of my paperwork. I can not get anyone on the phone when I call during their office hours. No one has responded to my voicemail messages either. On top of everything, they went up on their prices. I really hope they get it together but they won't get another chance with me.
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June 2021 by Kerra Strum
Do NOT USE these people. I had a terrible experience and still never got my taxes done because they failed to return calls. Also going through a fraud situation as a result.
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June 2021 by Anita Queen
I've been going to tate tax services for about 6 years, this year is this first year where I felt like I need to write a bad review or file a formal complaint with the BBB...I've submitted my forms 3 weeks prior to my appointment and here is it 5 weeks later and they still haven't filed my taxes. I've been calling daily for the past 3 weeks and been told several times that Phil or sherrie would call me back and till this day, the last day to file I haven't heard back from either of them. I've been speaking to whomever answers the phone and they seem as if I'm bothering them when I'm simply trying to get my taxes filed. I've referred several people to them and I will no longer use their company or refer anyone to this unprofessional business
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June 2021 by Raphael T.
I have been with this family owned business since Alonzo did our taxes. Sherri and Phil do a great job and they are patient with the questions. I feel the horrible strain they are under as it gets close to the tax due date, but they have always been kind and welcoming. I plan on using them for some time to come.
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May 2021 by Adey J
Extremely unprofessional. I would not recommend. I had a 6pm APPOINTMENT was not seen until 8pm. When I was finally seen by Phil things were rushed and he was very unengaged. He did not even finish my appointment. I paid $300 + dollars several questions were unanswered he assured that he would call me and finish the process but now I've been trying to get in contact with him for over a month. NO call back, no response, and my taxes are incomplete. They literally stole my money. NEVER AGAIN!
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May 2021 by shame less
Phil does fantastic work. My family recommends them to our friends all the time.
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April 2021 by Brandon Berry
I have gone to Tates Tax service for about 3 years now. There can be a bit of a wait during tax season (which is normal), but they are professional and make sure my family's tax needs are met with ease! Highly recommended.
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March 2021 by Raphy Valdez
I scheduled a 5:30pm appointment with Tate’s and received no call. I called and the person who answered the front desk said they would give me a call back. Three hours later no call. A day goes by and still no follow up call or email. Third day comes around and I call again...same response is “you’ll get a call this evening.” Very unprofessional and lack of communication from this group
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March 2021 by Raynette Moore
This's my first time using this business in the past my tax guys wasn't getting me the right information on my taxes problem the first time I walk into the office atmosphere was very inviting and warm from the person at front desk to my tax preparer Tyler who was very professional and patient with me .That was all I need someone to understand my problem and explain how to fix it. I leave happy and at easy that my taxes is in the good hand . I will be back next year.
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March 2021 by Jenise Murray
I would like to thank Phil for always having his door open for me to help me with my private practice and taxes! And to Tyler for always answering my many questions. This year, I was blessed to have Sherrie for my tax appointment! She made me feel so comfortable and gave me a great plan to have a better tax return next year! You are in great hands with Tate Tax Service!
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April 2020 by G. Denise Barksdale
I have been going here for 15 years. Professional and friendly with integrity. They don't bend the rules and keep you safe from any problems with your taxes. Would HIGHLY recommend!
