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“Great storage facility with excellent service. I had a fantastic experience working with the manager, Desmond. He is by far the best storage manager I’ve ever worked with, always professional and attentive to customer needs.”
“Nothing but good things to say about this location. They always go above and beyond my expectations! They originally reserved a mid-size car (a Malibu), and the look on my face must’ve said it all — I was not feeling that Malibu. They immediately upgraded me to an updated Charger, and I absolutely loved it!”
“Becuase my experience at Hyattville Truck rental was great I tried to rent a normal car at Wheaton Veirs Mill while my car was getting fixed but I cannot say anything positive about customer service as a senior who needed to be shown the ropes of a new car since I drive A 2012 vehicles . Very friendly staff but zero professional and thorough communications .”
“The customer service provided by Garrett Gravanda was outstanding and attentive. I felt like my voice was truly heard! Strongly recommend renting at this location and/enterprise in general!”
“I’m happy I choose this location over the other 3rd party locations that was closer to my move. Thank you to the kind, friendly staff and manager for making my rental experience a breeze. Everything was simple and prompt ! Keep up the good work.”
“Pros:
-Easy pick up and drop off
-Good customer service
Cons:
-Rear camera misleading: When backing or parking it shows cars behind you as if they're far when in reality they're very close!”
“I've visited the U-haul place on Allentown road across from Andrews. Management was very friendly very patient and understanding had a wonderful personality. I will be renting again soon.”
“Purchased a cargo van to pick up chairs and tables for a graduation celebration at a clubhouse in Brandywine MD. It was just a great ideal to use their truck than enterprise it was much less.”
“I was seen promptly, the clerk was friendly and the equipment was newer and in excellent condition (backup camera was a big plus). The clerk also called me right after I dropped off the van to remind me of a few things I left back in the store, which I was able to get. Parking at a nearby lot was plentiful on a Sunday. I highly recommend this location for U-Haul needs.”
“I was really stressed about having to move out of my apartment before my new one was ready...the manager Brittany was so helpful and patient with me...she really made my day. The storage unit was so clean and surprisingly smelled really clean too. I'd never used a storage unit before and got a little confused but there was an employee there I believe his name was Brandon he was so nice and explained everything to me and walked me through it...who knew such great customer service could exist in Forestville. The team at the Forestville self storage is amazing and I will always come here for my storage needs. Thank you!”
“There is one reason I would recommend this location. That is Benjamin W. He is a excellent example of a professional worker. He took the time to help me with my reservation when I arrives, I was having challenges completing my rental. When I returned I again experienced challenges checking out. Both time other people just said go do this or that, but if they took a few seconds to assist it makes a word of difference. I know everyone wants to do everything fast but I would probably had left without Benjamin W. assistant. It only took a couple of seconds. Thank you again for the caring, excellent service Benjamin W. I took time to write this because, my wife had been planning this move of a few items for weeks, it blessed her so I am blessed.”
“I have dealt with Ms Nakita on two occasions .She is very helpful. She communicates well, tried to locate the best storage for me. She is friendly and has very good customer service. Thank you. Tania Stanton”
“Vehicle was clean and appeared to be well-maintained. It was ready upon my arrival.The attendants that handled my paperwork upon pickup and return were both pleasant and helpful.”
“Rosa was such a helpful person even under my last minute changes. VERY ACCOMMODATING. She adds professionalism to U-haul. Even the young man helping me for pickup was patient and understanding. I appreciate the service I received. Keep them, especially dealing with the public. Thanks again... im a happy camper”
“Metro Truck shop rental service and staff is very helpful, friendly and knowledgeable. Shop is neat and clean, And to my surprise has A/C.!! Our company is a loyal customer leasing road trucks yearly. Trucks are in great shape, And the daily maintenance program at the shop is of great quality. Our company truly enjoys leasing trucks, And partnering with Metro Truck.”
“I've rented trucks and equipment from this location twice in the past month and they have been absolutely WONDERFUL!!! The staff inside were super helpful when I couldn't figure out the app and explained everything well, and Alvin (helped outside picking/dropping off) was friendly and fast both times I returned equipment so I could get back on my way. They all made a stressful time a very positive one!”
“Francis has the best customer service, and ensured I got a replacement vehicle and trailer with no issues. I couldn’t have asked for a more professional customer care. Very much appreciated. Would recommend Francis 10/10 to help you out with your moving needs.”
“Customer service was great!! They understand that you where late getting back. I love this location, different staff but they're good at there JOB!! I was happy with the service.”
“Aquina was very attentive and knowledgeable of online registration process. I actually had a reservation the day before and had to cancel, but she was very helpful with making a new reservation to same day. She took the time to assist me with walking around to inspect the the truck and ensuring that the previous damages on the truck was notated before I drove off. I also watched how she took the time to assist another customer who was ahead of me with his reservation. Apparently his reservation were made at another location, but she took the time to move his reservation to the Central Avenue, so he wouldn't be inconvenienced. She was definitely multitasking with 3 customers at the same time, leaving all us to feel as if we were a priority.
Exceptional customer service!!! This is now my go to location and recommended location for a truck rental.
Thanks Aquina!!!!”
“I had an amazing experience at the Marlow Heights Enterprise location thanks to Kayla Williams, the Branch Manager. From start to finish, she went above and beyond to make sure everything went smoothly. Kayla was professional, patient, and genuinely caring, making me feel valued as a customer the entire time.
Her attention to detail and commitment to customer satisfaction are second to none. She handled everything efficiently, explained all the details clearly, and made sure I left completely confident and happy with my rental. It’s rare to find someone who takes so much pride in their work and truly puts people first — but that’s exactly who Kayla is.
If you’re renting a car in the area, I highly recommend visiting the Marlow Heights Enterprise and asking for Kayla Williams. She’s a true example of outstanding customer service and leadership.”
“**⭐⭐⭐⭐⭐ Exceptional Service and Equipment!**
We had a wonderful experience renting from Shyam! He was incredibly knowledgeable and helpful throughout the entire process, making what could have been a complicated rental surprisingly easy and straightforward.
The 2025 semi we rented was in excellent condition and exactly what we needed. Shyam's expertise really showed - he took the time to ensure we understood everything and made the whole process seamless from start to finish.
If you're looking for reliable vehicle rental with outstanding customer service, I highly recommend working with Shyam. His professionalism and attention to detail made all the difference. We'll definitely be coming back for future rentals!”
“I’d like to see the mobile check-in feature be more seamless, as it seems pointless to do everything online (including check-in), only to have to go into the store and complete and/or submit additional information.
That said, the gentleman working outside that helped me retrieve my vehicle on Friday. October 11th, was incredibly kind and helpful. Unfortunately, I’be forgotten his name by the time I remembered to write this post, but I wanted to make sure that he was acknowledged for his kindness and professionalism. Please keep him, and please pay this man well.”
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“Jacky was very very helpful I will definitely recommend more people to come to extra space ,she also deserves a promotion because she has great customer service skills.”