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December 2023 by Brooke T.
I pre paid for a van for a road trip with the fam bam. I arrived and there were two staff there, and they were both really friendly and chatty. Checkout was seamless, the van was new, and extremely clean. I didn't experience any of the problems that previous reviewers had. My return went as expected as well.
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November 2023 by A. Lowery
The rental location only had a few cars. Yhe one I was given was in very poor condition. Unable to return to another location and swap. Customer service.....3/10.
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October 2023 by Cyndi Brace
Apparently the person that’s responsible for cleaning the vehicle before renting did not do his/her job very well. There was an apple core stuck in the small compartment on the rear driver side door. We didn’t notice it until we picked up our friend, who sat back there.Other than that small incident the SUV we rented was perfect.
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September 2023 by Ms. Amber Love
The service is terrible !! The cars you get are dirty they do not detail them between uses they just rinse off with water and spray febrezze in them!! They stand by their name Budget!!! Low budget
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August 2023 by Samantha Reynolds
I had a reservation at 5:30PM for pick up on 7/28/2023. I arrived at 5:15 PM to be there early .There was a long line with only one person working. I didn’t get my rental car until 6:40 PM. I went home to start packing up my car to leave for my event and realized that the tires were completely bald in the back and the vehicles was inspection expired. So I had to rush to go back to the rental place before they closed at 7 to let them know because no one picked up the phone. Which is probably because they only had one person doing everything. I was able to get into a new car around 8:30 pm after she had to finish waiting on the line of people she had waiting. This made me miss the event I was going to . I’m very upset that this is the experience I had with budget and because of this I’ll never rent with you all again. This is completely unacceptable for me. This has nothing to do with the lady at the counter she should be given help on busy days. She did the best that she could without any help. But I believe I should be compensated for inconvenience.
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August 2023 by Portia Johnson
Over booking rentals on the day of reservation is unprofessional and even more ghetto to have a person sit and wait for over 5hrs til the issue is corrected. This location is usually my favorite just not on today! I can say that the staff was pleasant but the service was terrible!
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August 2023 by Mel A
Avoid budget at all costs. They oversell reservations online and then turn customers away in store. Wasted time and money in cab fares to get here only to be turned away. I’m very disgusted by their service.
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August 2023 by Martha Ward
The Young Lady that helped us was awesome she was the only worker at the time but she took it all in stride and provided excellent customer service ?? she deserves a raise ir bonus
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July 2023 by Keisha Keish
Picked up my rental on 7/14, a Mazda, I was very pleased with the lady who helped me. I went in there straight from work, irritated and annoyed, there were about 4-5 people ahead of me, people still walking in needing vehicles, but they ran out of rentals. I was the last person and not knowing what kind of car I would be getting still remained cool and calm because she didn't make me have the attitude I walked in there with so yeah no need to get fussy with her. She was bomb. Budget make her a district manager. Others could learn a lot from her.
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July 2023 by Shavonne McKnight
This was my second and last time renting from this location. It’s maybe 10 minutes from my house however it’s not worth the hassle! Unless you like surly service and waiting-go elsewhere!!AVOID, AVOID, AVOID
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July 2023 by Lucie R-B
We received what we ordered online for the price we booked. Great deal. Good customer service. Only minor issue:?Wait time was a little long at pickup for the amount of people ahead of us. We loved the Pacifica- it was a beautiful ride. We were sad to part with it.
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July 2023 by Natacia Haughton
I should’ve read the reviews before reserved because they brought me a tiny dirty car that I didn’t reserve after taking my payment, ruined my plans.
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April 2023 by sharon parker
I have never had a bad experience the many times that I have rented a vehicle. The staff are the best William and Hydia are the only names I remember because they are the ones that handled my rentals.
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April 2023 by Melisa Johnson
DON'T GO HERE to have your plans ruined and money wasted. I prepaid and scheduled pick up for 9:30Am. I got there first thing in the morning and they had no cars available. Multiple people standing there with their plans ruined and the explanation was "the airport just came and took all the cars ". Huh ? So it doesn't matter if you prepay with Budget - go with a company that will honor their contracts. They basically said , you can just sit here and wait till someone returns a car and had no empathy for their customers .Never again
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April 2023 by Jacqueline Moore
Can’t grasp the need for a reservation. This location is below awful. Allowing mystery companies or corporate personnel to come in a take vehicles as needed and leaving the customer waiting for hours for a vehicle they reserved. AWFUL, just AWFUL!!!!!